Αγαπητέ Αδάμ.
Δεν ξέρω πώς αναγνωρίστηκε.
Αν είναι με διεύθυνση IP, εγώ και ο πατέρας μου χρησιμοποιούσαμε το ίδιο οικιακό δίκτυο Wi-Fi.
Δεν προσπάθησα να αποκτήσω πρόσβαση στον λογαριασμό του πατέρα μου από το smartphone μου. Έγιναν αρκετές προσπάθειες γιατί μιλήσαμε με την εξυπηρέτηση πελατών και περιμέναμε να λυθεί το συντομότερο δυνατό, περιμέναμε λίγο περισσότερο από 3 μήνες, χωρίς καμία απάντηση από το καζίνο, το οποίο υποσχέθηκε απάντηση.
Ήρθαμε σε επαφή με τον Mr. Μετά από αυτό το διάστημα επικοινωνώντας συχνά μαζί τους, ένας υπάλληλος είπε ότι αξιολογήθηκε από τον αρμόδιο τομέα και διαπιστώθηκε παράβαση.
Δεν ξέρω αν το σύστημά τους απέτυχε ή ποιο ήταν το πρόβλημα.
Αλλά όπως σας έδειξα ήδη, έχω το email επιβεβαίωσης του email, το οποίο επιβεβαίωσα, του πατέρα μου που διέγραψε.
Θα ήθελα να καταλάβω καλύτερα ποιο είναι το πρόβλημα.
Επειδή ενημερώθηκε ότι θα είχα περισσότερους από έναν λογαριασμούς, τώρα ο κ. Bet είπε ότι ήταν παράβαση μπόνους.
Είμαι εδώ γιατί θέλω τα χρήματα που κέρδισα, εκπλήρωσα όλο το Mr. Bet.
Υπήρχαν περίπου 15 χιλιάδες στοιχήματα.
Δεν είχα ποτέ αυτά τα προβλήματα σε άλλα καζίνο ή στοιχηματικές εταιρίες.
Η οικογένειά μου και εγώ έχουμε λογαριασμούς σε άλλα σπίτια και κανένα από αυτά δεν προκαλεί ή μας οδήγησε σε αυτήν την ταλαιπωρία.
Είμαι διαθέσιμος, θέλω να το λύσω όσο πιο γρήγορα και ειρηνικά γίνεται.
Dear Adam.
I don't know how it was identified.
If it's by IP address, me and my dad were using the same home Wi-Fi network.
I didn't try to access my father's account from my smartphone. There were several attempts because we talked to the customer service and we were waiting for it to be resolved as soon as possible, we waited a little over 3 months, without any response from the casino, which promised a response.
We got in touch with Mr. Bet, we asked to reassess, as we did not violate any rule, we spent more than 3 months waiting for a return, which was promised by the casino, so we tried each one to access their account, after this period contacting them frequently, an attendant said that it was assessed by the responsible sector and a violation was found.
I don't know if their system failed or what the problem was.
But as I already showed you, I have the email confirmation email, which I used to confirm, my father's he deleted.
I would like to better understand what the problem is.
Because it was informed that I would have more than one account, now Mr. Bet said it was a bonus violation.
I'm here because I want the money I earned, I fulfilled all of Mr. Bet.
There were approximately 15k bets.
I have never had these problems at other casinos or bookmakers.
My family and I have accounts in other houses and none of them causes or caused us to go through this inconvenience.
I am available, I want to solve it as quickly and peacefully as possible.
Prezado Adam.
Não sei como foi identificado isso.
Se for por endereço IP eu e meu pai estavamos usando a mesma rede Wi-fi doméstica.
Não tentei acessar a conta do meu pai pelo meu smartphone. Houve várias tentativas pois conversamos com o atendimento e estavamos na espera de que fosse resolvido o mais rápido possível, esperamos um pouco mais de 3 meses, sem retorno do cassino, que prometeu uma resposta.
Entramos em contato com o Mr. Bet, pedimos para reavaliar, pois não violamos nenhuma regra, ficamos mais de 3 meses aguardando um retorno, que foi prometido pelo cassino, então tentávamos cada um acessar sua conta, após este período entrando em contato com eles com frequência, um atendente falou que foi avaliado pelo setor responsável e foi constatado violação.
Não sei se o sistema deles falhou ou qual foi o problema.
Mas como já lhe mostrei eu tenho o e-mail de confirmação de e-mail, ao qual eu usei pra confirmar, o do meu pai ele apagou.
Gostaria de entender melhor qual é o problema.
Pois foi informado que eu teria mais de uma conta, agora a Mr. Bet falou que foi uma violação de bônus.
Estou aqui pois quero o dinheiro que conquistei, cumpri com todas as exigências da Mr. Bet.
Foram aproximadamente 15k de apostas.
Nunca tive esses problemas em outros cassinos ou casas de apostas.
Eu e meus familiares temos contas em outras casas e nenhuma faz ou fez passarmos por esse transtorno.
Estou a disposição, quero resolver da forma mais rápida e pacífica possível.
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