Καλησπέρα Πετρονέλα!
Έκανα τον λογαριασμό πριν από μερικούς μήνες, αλλά άρχισα να στοιχηματίζω πιο συχνά τον Δεκέμβριο του 2023. Έκανα περίπου 5 καταθέσεις, όλες τις οποίες χρησιμοποίησα τα μπόνους που ήταν διαθέσιμα για τον λογαριασμό μου, στη σελίδα "προσφορά και ενέργειες" του ιστότοπου.
Σε αυτήν την τελευταία κατάθεση δεν ενεργοποίησα το μπόνους, αλλά αγόρασα ένα πακέτο στο κατάστημα που έχουν διαθέσιμο, με 35 περιστροφές στο παιχνίδι Book of Piramide. Αποταμίευσα ένα ποσό περίπου 500,00 R$, χρήματα που επίσης μετατράπηκαν σε χρήματα μπόνους. Χρειάστηκε να στοιχηματίσετε ένα ποσό 25.000,00 R$ για να μετατραπούν αυτά τα χρήματα σε πραγματικό υπόλοιπο. Στην αρχή πίστευα ότι ήταν αδύνατο, ότι θα έμεναν μόνο χρήματα εκεί για «πλάκα», αλλά αφού έπαιξα ΠΟΛΥ κατάφερα να επαναφέρω το υπόλοιπο σε πραγματικά χρήματα. Και το ποσό των 2.600,00 R$ έμεινε.
Τα περισσότερα από τα παιχνίδια που έπαιξα ήταν κουλοχέρηδες, αλλά πιστεύω ότι έπαιξα και μερικά ζωντανά παιχνίδια (μπίνγκο και ρουλέτα).
Μου φαίνεται περίεργη στάση από το καζίνο να ισχυρίζεται ότι είμαι απατεώνας χωρίς τουλάχιστον να μου ζητάει να επιβεβαιώσω την ταυτότητά μου, όλες οι καταθέσεις που έγιναν μέσω της πλατφόρμας προήλθαν από τον τραπεζικό μου λογαριασμό. Δηλαδή αν υπήρχε αμφιβολία ως προς την ταυτότητά μου γιατί δεν μου το ζήτησαν μόλις έκανα την πρώτη μου κατάθεση; Ήταν απαραίτητο να υπάρχει κέρδος για να έχουν αυτή τη συμπεριφορά. Αυτό φαίνεται σαν απάτη εκ μέρους τους!
Η κόρη μου και η γυναίκα της μου συνέστησαν το καζίνο, μου είπαν ότι θα έπαιρνε λίγο χρόνο για να λάβω τα κέρδη, αλλά πραγματικά δεν πίστευα ότι θα μπορούσα να περάσω από αυτήν την κατάσταση!
Είμαι απογοητευμένος!
Ευχαριστούμε πολύ την ομάδα του Καζίνο Guru για την υποστήριξή τους
Good afternoon Petronela!
I made the account a few months ago, but I only started betting more frequently in December 2023. I made approximately 5 deposits, all of which I used the bonuses available for my account, on the "promo and actions" page of the site.
In this last deposit I did not activate the bonus, but I bought a package in the store they have available, with 35 spins on the Book of Piramide game. I saved a sum of around R$500.00, money that was also converted into bonus money. You needed to bet an amount of R$25,000.00 for this money to be converted into a real balance. At first I believed it was impossible, that it would just be money that would stay there for "fun", but after playing A LOT I managed to revert the balance to real money. And the amount of R$ 2,600.00 was left.
Most of the games I played were SLOTS, but I believe I played some live games too (bingo and roulette).
It seems to me a strange attitude from the casino to claim that I am a fraudulent person without at least asking me to confirm my identity, all deposits made through the platform came from my bank account. In other words, if there was any doubt regarding my identity, why didn't they ask for it as soon as I made my first deposit? It was necessary to have a gain for them to have this behavior. This seems like a scam on their part!
My daughter and her wife recommended the casino to me, they told me that it would take a while for me to receive the winnings, but I really didn't believe I could go through that situation!
I am disappointed!
Many thanks to the Guru Casino team for their support
Boa tarde Petronela!
Fiz a conta a alguns meses, porem só comecei a apostar com mais freguencia no mês de dezembro de 2023. Fiz aproximadamente 5 depositos, todos eu usei os bonus disponiveis para minha conta ,na pagina "promo e ações" do site.
Nesse ultimo deposito não ativei o bonus, mas comprei um pacote na loja que eles tem disponiveis, de 35 giros no jogo Book of Piramide. Juntei um montande de uns R$ 500,00, dinheiro esse que foi revertido em dinheiro bonus também. Precisava apostar um valor de R$ 25000,00 para que esse dinheiro fosse revertido em saldo real. A principio acreditava que fosse impossivel, que seria apenas um dinheiro que ficaria ali por "diversão", mas depois de jogar MUITO consegui reverter o saldo para dinheiro real. E sobrou o montante de R$ 2.600,00.
Os jogos que joguei na sua grande maioria foram SLOTS, mas acredito que tenha jogado alguns jogos ao vivo tambem (bingo e roleta).
Me parece uma atitude estranha do casino que afirme que sou uma pessoa fraudulenta sem ao menos me pedisse a confirmação da minha identidade, todos os depositos feitos pela plataforma partiram da minha conta bancária. Ou seja, se existia alguma duvida referente a minha identidade por que não solicitaram assim que fiz meu primeiro deposito? Foi necessário ter um ganho para que eles tivessem esse comportamento. Isso me parece um golpe por parte deles!
Minha filha e a sua esposa me indicaram o casino, me falaram que demoraria um pouco para que eu recebesse o valor ganho, mas eu realmente não acreditava que pudesse passar por essa situação!
Estou decepcionada!
Muito obrigada a equipe do Guru Casino pelo suporte
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