Legiano Casino - Η επαλήθευση απόσυρσης του παίκτη καθυστερεί.

Good day, I won 14,000 euros at the Legiano Casino on March 7th 2025. I then saw that I can withdraw a maximum of 500 euros a day. So far so good. I did this and it worked until I reached a balance of 7,500 euros. Then I was asked to verify myself. I did all of that. I was asked to send in my ID card, front and back, then I was asked to send in my transaction history with the method I used to deposit (Paysafecard) from February 6th 2025 to March 6th 2025. I did this. Then a selfie of myself and the website in the background. I did this too. Finally, proof of address, which I did too. Now all of a sudden I log into my account and see that I still have to send in something for verification. It's a shame that Legiano doesn't tell me what this is, see attachment??? I contacted live support, and they didn't know what I should send in either. They just told me I'd get an email from the department responsible for this, but I didn't get it, and yes, the email is the right one, because I constantly get bonus codes, etc., etc. by email...

I ask for help

Guten tag, ich hatte am 7.03.2025, 14000 Euro im Legiano Casino gewonnen, Habe dann gesehen das ich Täglich Maximal 500 euro Auszahlen kann, soweit so gut, ich habe dies getan und es klappte auch bis ich bei 7500 Euro noch bestehender Balance ankam, dann sollte ich mich Verifizieren, Das tat ich auch alles, ich sollte meinen Personal ausweis vorne und hinten einsenden, dann sollte ich meinen Transaktionsverlauf mit der Methode von der ich eingezahlt habe einsenden (Paysafecard) von 6.02.2025 bis zum 6.03.2025 dies tat ich auch, Dann ein Selfie von mir und der Seite im Hintergrund auch dies tat ich, als letzes einen Adress Proof und auch das tat ich, jetzt Aufeinmal logge ich mich in den Account ein und sehe Ich müsste noch etwas einsenden zur Verifikation, nur schade das mir Legiano nicht mitteilt was dies sein soll, siehe Anhang??? Ich habe mich an den Live support gewendet und auch diese Wissen nicht was ich einsenden solle, mir wird nur gesagt das ich von der Abteilung die dafür da ist eine Email bekommen werde, diese kriege ich aber nicht, und ja die Email ist die richtige, denn irgendwelche Bonus codes etc etc kriege ich permanent per email...

Ich bitte um hilfe

Dear oz414,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It seems that there may have been some confusion regarding the verification process at Legiano Casino. In order to help clarify the situation and investigate further, I would appreciate it if you could provide some additional details:

1. Could you please confirm if you have received any communication from the casino regarding the missing verification documents? If so, could you forward those emails to petronela.k@casino.guru?
2. When you contacted live support, did they provide any further information about what specific document or detail is still needed for the verification process?
3. Could you provide a screenshot of your account page where it shows that you still need to submit something for verification, as well as any communication (such as live chat or email) where the casino might have mentioned the verification issue?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela