GoodWin Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

I played there without a BONUS. I have been wanting to withdraw my money for over 3 weeks now. There are always new excuses: For example: They have technical problems (but you can deposit there), Then they have a payout process of 24h-5 days .... The people in the chat only speak Russian or English. The casino stinks to heaven. I think this is a fraudulent casino. Other casinos pay out within 24-48 hours !!! I hope you can help. Thanks in advance

Ich habe dort ohne BONUS gespielt. Ich möchte nun seit über 3 Wochen mein Geld auszahlen. Immer wieder kommen neue Ausreden: Zum Beispiel: Die hätten technische Probleme, (aber einzahlen kann man dort wohl) , Dann haben die eine Auszahlungsprozess von 24h-5 tage.... Die Leute im Chat sprechen nur Russisch oder Englisch. Das Casino stinkt zum Himmel. Ich denke das es sich um ein betrügerisches Casino Handelt. Andere Casinos zahlen innerhalb von 24-48 Stunden aus !!! Ich hoffe sie können mit helfen . Danke im vorraus

Dear jrewing,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The verification was successful. The money is also no longer in my gaming account. This is to be read:

16976327 2021-05-27 12:13:59 - € 150.00 Successful Visa / MC Cards payout

Die Verifizierung war erfolgreich. Das Geld ist auch nicht mehr auf mein Spielkonto. Dies ist zu lesen:

16976327 2021-05-27 12:13:59 - 150,00 € Erfolgreich Visa/MC Cards Auszahlung

It seems as the payment has been processed and sent to your bank account. Have you received any transaction tracking number from the casino? It could help your bank to locate the funds. Thank you in advance for your reply.

No, the unfriendly chat agents, if there are any, don't know anything. The answer is always: We pass this on to the accounting department. And then get an answer. I've been hearing that for 3 weeks now. That is more than dubious. It would be nice if you could talk to the clowns there. Because I've never seen anything unfriendly and ignorant.

Nein, Die unfreundlichen chat Agenten, wenn mal welche da sind, wissen von nichts. Als Antwort kommt immer : Wir leiten dies der Buchhaltung weiter. Und bekommen dann eine Antwort. Das höre ich nun seit 3 Wochen. Das ist mehr als unseriös. Wäre schön wenn sie sich mal mit den Clowns dort mal unterhalten. Weil sowas unfreundliches und unwissenhaftes habe ich noch nie erlebt.

I repeat once again that I am not from the finance department and I don’t know why the funds have not arrived yet. The request was sent, but there is no response yet. Please contact the chat later.

Diesen s***s bekomme ich jeden Tag als Antwort. Finde Sie das normal ?????

Thank you very much, jrewing, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi jrewing,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite GoodWin Casino to the conversation to participate in the resolution of this complaint.

Thanks. I hope you achieve more than I do

Danke. Ich hoffe Sie erreichen mehr als ich

I was in the chat again yesterday from this Russian operated casino. One of the "highly qualified" employees said I should get a crypto account. I asked him if he had drunk too much vodka 🙂 I told him I deposit or by bank transfer credit card. So it also wants to have the same payout method! He kept writing with a crypto account, etc. This Putin lover really drank too much vodka. In my opinion.

Ich war gestern wieder im Chat von diesem russischen betriebenen Casino. Da meint einer der " Hochqualifizierten" Mitarbeiter, ich sollte mir ein Crypto-Konto zulegen. Ich fragte ihm ob er zuviel Vodka getrunken habe 🙂 Ich sagte ihm ich habe per Banküberweisung bzw Credit-Karte eingezahlt. Also will es auch die gleiche Auszahlungsweise haben! Er schrieb immer wieder mit Crypto Konto usw. Dieser Putin-Lover hat wirklich zuviel Vodka getrunken. Meiner Meinung nach.

Hello.

Unfortunately, there are situations that we cannot influence. Believe me, this is not the amount for which the casino wants to receive complaints and ruin its reputation.

We have tried many times to withdraw money to you, but each time we get a refusal from the beneficiary's bank / payment system where the funds should go.

Unfortunately, from time to time, some banks and recipient countries react this way to money received from gambling establishments. We are still trying to withdraw funds, but we get a refusal.

So that this situation does not last long, we suggested that you withdraw money in an alternative way - to a crypto wallet, from where you can then transfer money to your card.

We understand perfectly well that you made a deposit from the card and want to get money there, but nothing depends on us in this situation.

We ourselves do not want to find ourselves in a situation where the player is unhappy, but unfortunately from time to time our transactions are canceled by the bank / payment system of the recipient and in this case we have to ask for another payment system to withdraw money.

What you're trying to sell to me is absolute nonsense! I deposited with Kredid (Skrill) !! That was accepted. They also offer credit card withdrawals. That my credit card declines a credit from you is absolute Qutash. I've played in a lot of casinos. There were NEVER problems with credits from online casinos !!! ONLY with them. You just want me to open a crypto account. To do that, you first have to make a deposit. I dont want that. So finally pay out the money and don't come up with any excuses! Based on the reviews you have here, it looks like you are running an OUR OUR casino. So show you the opposite and finally pay out my money!

Was Sie da mir da verkaufen wollen ist aboluter Blödsin ! Ich habe mit Kredid ( Skrill) eingezahlt !! Das wurde akzeptiert. Sie bieten auch Auszahlungen auf Kreditkarte an. Das meine Kreditkarte eine Gutschrift von ihnen ablehnt, ist absoluter Qutasch. Ich habe in vielen Casinos gespielt. Es gab NIE Probleme mit Gutschriften von Online Casinos !!! NUR bei ihnen. Sie wollen doch nur das ich ein Crypto Konto eröffnen soll. Um das zu machen muss man erstmal eine Einzahlung betätigen. Das will ich nicht. Also zahlen Sie endlich das Geld aus und kommen nicht mit irgendwelchen Ausreden an !. Anhand der Bewertungen die sie hier haben sieht es aus das Sie ein UNSERÖSES Casino betreiben. Also zeigen Sie das gegenteil und Zahlen sie endlich mein Geld aus !

Firstly, no one requires you to make a deposit from a crypto wallet so that you can withdraw money. If you have a wallet, just leave us the details and we are ready to pay the funds right away.

Secondly, if the rest of the casinos where you play have no problems with payment to the card, this does not mean that the other casino may not have them with your particular strange or case. I repeat once again, we do not want to spoil relations with the players, especially when we talk about such an amount as 150 euros, we ourselves would have gladly paid this amount a long time ago if your bank-payment system had allowed this to be done. We send a new request every day, but we get a refusal.

Hi all,

Thanks for your replies.

Dear jrewing,

I can confirm that some banks/payment providers don't accept payments from casinos. However, it seems strange that they would accept payments from several casinos but only decline payments from this one.

Dear Goodwin Casino team,

The player gave you his bank information above. Will you be able to send the money to the bank account or will he have to add it as a new payment method?

Dear administration, do you really think that we want to delay this process without paying the player this amount? This is not in our interests, we send a new payment request every day, but we get a refusal. The fact that the player's payment went through (deposit), and the bank / payment system refuses to withdraw is not our fault, we are trying to resolve this issue.

We cannot understand why the player is now providing bank details again, when i have been talking here for two days that his bank does not accept payment. We ask players to provide an alternative method (crypto wallet), where we can pay funds right now. If a player cannot do this, we ask you to be patient while we resolve the issue with his bank / payment system.

As you can see, there are ONLY excuses from this casino! They all want me to open a crypto account! You are also welcome to transfer the money to my credit card (Skrill) !!!

Here is my Skrill address: blackvader2000@gmx.de

But I bet the next excuse will come just to open a crypto account !!! As I said I ALWAYS got money from online casinos !!!! There were NEVER problems! Regardless of whether it is a current account (IBAN) or a credit card (SKRILL)

Wie sie sehen kommen NUR Ausreden von diesem Casino ! Die wollen mir allen mittel das ich ein Krypto- Konto eröffne ! Sie können auch gerne das Geld auf meine Kredit-Karte ( Skrill ) überweisen !!!

Hier meine Skrill- Adresse: blackvader2000@gmx.de

Aber ich wette, die nächste Ausrede wird kommen, nur um ein Krypto Konto zu eröffnen !!! Wie gesagt ich habe IMMER Geld von Online Casinos bekommen !!!! Es gab NIE Probleme ! Egal ob Giro-Konto (IBAN) oder Kredit-Karte ( SKRILL )

Dear Goodwin Casino,

If the transaction keeps failing, there must be some sort of confirmation. Please send evidence of the failed transactions to my email address (peter.m@casino.guru).

Dear jrewing,

If the transactions really keep failing, I'm afraid there are only the two options mentioned above: 1. wait until it gets sorted out with the payment provider/method; 2. open a crypto wallet and cash your winnings out using crypto

Proof of the failed transactions would have been my next request.

As I already mentioned, I decline the payment to a crypto wallet AB! Because you have to make a minimum deposit. And I don't know anything about it. I deposited with a credit card. and would like to have it paid out by credit card, which the casino also offers, or to a normal bank account (IBAN procedure)

Einen Nachweis der fehlgeschlagenen Transaktionen wäre auch mein nächste Aufforderung gewesen.

Wie ich schon erwähnte lehne ich die Auszahlung auf einen Krypto-Wallet AB ! Weil man muss eine mindest Einzahlung machen. Und ich kenne mich damit überhaupt nicht aus. Ich habe via Kredit-Karte eingezahlt. und möchte es auch per Kredit-Karte ausgezahlt haben, was das Casino ja auch anbietet oder auf normales Bank-Konto ( IBAN- Verfahren)

Dear player, are you reading our answer for sure?

I have already written many times that you will not need to make a deposit in order for us to withdraw to your crypto wallet. It is enough to write us your crypto wallet number and we will withdraw the money there.

We sent the administration of the resource a screenshot showing our attempt to withdraw funds to your card, but we get a refusal.

Tell me, are you kidding us here ???? You should NOT withdraw or attempt to withdraw anything from my account. You should finally transfer the money to my account !! You have 2 account details from me. One current account (IBAN) and one credit card (Skrill) It is sad that you are not able to withdraw 150 euros! Many online gamers read this thread here. I've got a lot of messages already. These players have never experienced such a bad casino or behavior. You are not able to transfer 150 euros !!! These are the total facts!

Sagen Sie mal, wollen sie uns hier verarschen ???? Sie sollen NICHTS von meinem Konto abheben oder versuchen abzubuchen. Sie sollen endlich das Geld auf meinem Konto ÜBERWEISEN !! Sie haben 2 Konto Daten von mir. Einmal Girokonto ( IBAN ) und einmal Kredit-Karte ( Skrill ) Es ist traurig das Sie nicht in der Lage sind 150 euro auszuzahlen !!! Viele Online Spieler lesen diesen Thread hier. Ich habe schon eine Menge Nachrichten bekommen. So ein schlechtes Casino bzw verhalten haben diese Spieler noch nie erlebt. Sie sind nicht in der Lage 150 euro zu überweisen !!! Das sind die totalen Fakten !

I didn't quite understand your last message.

What withdrawal attempts are you talking about?

All our attempts to withdraw were on your card, we have already sent screenshots of these attempts to the administration of the forum.

If you do not want / cannot provide a cryptocurrency wallet, please be patient while we resolve the issue with your payment system, unfortunately there are no other options at the moment.

We ourselves are very disappointed with this situation, but we are always here and answer all players honestly.

Hi all, thanks for your replies.

Dear jrewing,

I looked at the screenshot of the transaction and it does suggest that there is some problem with the payment and it gets declined. There were several reports of problems with payments to Germany recently from the players, so there might be a connection. As mentioned above, there is not much we can do. You can either wait until the issue gets solved (hard to say when) or open a crypto wallet and get paid by Bitcoin. I found a website that could help you if you choose this option:

https://bitcoin.org/de/waehlen-sie-ihre-wallet

As I said, I do NOT want to have any crypto or bitcoin credit! ONLY normal transfer. It is incomprehensible why there are difficulties ........

Wie gesagt, ich möchte KEIN Krypto oder Bitcoin Gutschrift haben ! NUR ganz normale Überweisung Es ist unbegreiflich warum es Schwierigkeiten gibt........

Hi jrewing,

Since the issue with the payments looks real and the casino offered you an alternative option for your withdrawal that you refused, I can't really penalize the casino for this. I'm afraid, you will have to wait for the casino to find a different solution to the issue. Your complaint will be rejected. I wish I could be of more help.

Best regards,

Peter