Velobet Casino - γενική συζήτηση (σελίδα 7)

Forum and Reviews Administrator

πριν από 8 μήνες

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Hey and thanks for the update. I think 6 weeks is quite a long time to get an answer and to wait the same amount of time to get to something relevant is a long time in my opinion.

Anyway, I'm glad you managed to get in touch with someone who can help you and we'll see how it all works out in the end.

Be sure to keep us updated. I think the players will be interested as well, so I wish you the best of luck and may everything turn out fair.

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Ηνωμένο Βασίλειο

πριν από 8 μήνες

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I got a response yesterday. After all my emails wasnt the email i was expecting. Compliance manager did nothing to resolve this. I now have to be careful what i say for legal reasons. But from my conversations with the legal team i see velobet being in some trouble. This will probably be my last message on the matter as eithwr outcome i dont want to jeopardise the case. I would like to say that i will be taking to court and in the process of this now. Im awaiting a final response from compliance. Im also been advised to take the matter up with the license provider. Like i say i dont think i can update further but like to say thank you to you.

Forum and Reviews Administrator

πριν από 8 μήνες

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So if you have decided to go down this path and are taking steps to do so, I respect your decision. If you contact the licensing authority or when your process is over, feel free to let us know afterwards how it all turned out.

I hope that everything will be resolved fairly.

Good luck. ☘️

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Ισπανία

πριν από 7 μήνες

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Γεια σας, μην καταθέσετε ποτέ σε αυτό το στοιχηματικό σπίτι, κατέθεσα 400 ευρώ με γρήγορη μεταφορά και δεν τα έχω δει, μου έχουν κρατήσει τα λεφτά.

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Velobet Casino

Εκπρόσωπος Καζίνο

πριν από 7 μήνες

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Dear Vicente2013,

We understand that every transaction holds significance, and we deeply value your concern. Upon reviewing your account, we are pleased to confirm that all your transactions and withdrawals have been successfully processed.

In order to address any concerns you may have regarding a specific transaction, could you kindly provide us with further details? Once we receive this information, our dedicated team will promptly investigate the matter and provide you with the relevant assistance.

Best regards,

Επισκέπτης

Ηνωμένο Βασίλειο

πριν από 7 μήνες

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My account verification has been left on pending for a few days on velobet. I've had no reply to my email correspondence. I'm in the UK. Very keen to get it verified so I can feel comfortable placing more wagers, just want to hear from someone from velobet to be honest because I'm anxious about my considerable deposit.

Radka

Social Media & Community Specialist

πριν από 7 μήνες

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Hello there.

Since we have an active casino representative in this thread, I moved your post here, hoping for a direct response.

Shall we give it a try? I'd say it's worth it.

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Ηνωμένο Βασίλειο

πριν από 7 μήνες

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Hello

Thanks, account has been verified now but sepa withdrawal has been rejected so I've sent pictures of my card to kyc@velobet.com as advised. Hopefully that works! Would love some response from velobet because I've had none so far.

Cheers

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Ηνωμένο Βασίλειο

πριν από 7 μήνες

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I must say that as it stands I consider velobets business practices to be deliberately predatory and obstructive considering that none of their communication channels appear to work. I have also self excluded from their sister/umbrella companies, so the fact they even took my deposits is suspect. I have tried 3 different email addresses from the UK and all have bounced back. If there is someone from velobet here I would like to see all my deposits refunded, otherwise I will be looking in to how to warn other players and work towards stopping them from preying on people in the UK.

Thanks for the platform I hope they do the right thing, or at least other players will be warned off.

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Πολωνία

Velobet Casino

πριν από 7 μήνες

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Dear Vicente2013,

We understand that every transaction holds significance, and we deeply value your concern. Upon reviewing your account, we are pleased to confirm that all your transactions and withdrawals have been successfully processed.

In order to address any concerns you may have regarding a specific transaction, could you kindly provide us with further details? Once we receive this information, our dedicated team will promptly investigate the matter and provide you with the relevant assistance.

Best regards,

πριν από 7 μήνες

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@Velobet Casino

Better tell me when my account will be unblocked? It has been blocked for almost 4 months. I cannot play or withdraw funds

Forum and Reviews Administrator

πριν από 7 μήνες

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Hello

Thanks, account has been verified now but sepa withdrawal has been rejected so I've sent pictures of my card to kyc@velobet.com as advised. Hopefully that works! Would love some response from velobet because I've had none so far.

Cheers

πριν από 7 μήνες

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Hmm, I don't think the casino has to be bad if you're still waiting for the card to be verified, because that's probably why your withdrawal was rejected. Of course, it's easiest to ask what's going on, but I see you can't get an answer, so as you said, I hope that a representative will get to you here on the forum and explain what's going on.

If you still have issues, you can turn to us, but I firmly believe that once you verify your card, the money will be transferred to your account.

Let me know how it goes.

Forum and Reviews Administrator

πριν από 7 μήνες

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@Velobet Casino

Better tell me when my account will be unblocked? It has been blocked for almost 4 months. I cannot play or withdraw funds

πριν από 7 μήνες

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Hello, did the casino tell you any reason why they blocked your account ? Do you still have some money in the casino and therefore in your gaming account ?

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Πολωνία

πριν από 7 μήνες

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The account has been blocked for review. I don't remember what exactly it is about.

Yes, I have money in my account at this casino

Forum and Reviews Administrator

πριν από 7 μήνες

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In that case, I think it's been a very long time since you've received an update on your account.

I would definitely suggest you start a complaint where our team will try to help you in this unenviable situation. I think that would be the right thing to do. I'm wondering why you didn't come forward sooner ?

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Πολωνία

πριν από 7 μήνες

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I wrote about it here in November. I didn't file a complaint because my friend was in a similar situation. He wrote to me that this casino very often blocks the account for 6 months. After this time, they unlock and withdraw the money. I don't know why they do that? In my opinion, it's a lie that they are checking something.

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Ισπανία

πριν από 7 μήνες

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Οι συναλλαγές δεν έχουν γίνει όλες. Πρώτα είχα προβλήματα με μια κατάθεση και τώρα δεν μου έχουν πληρώσει ανάληψη, μόνο προβλήματα.

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Romi

Community & Complaints Administrator

πριν από 7 μήνες

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I wrote about it here in November. I didn't file a complaint because my friend was in a similar situation. He wrote to me that this casino very often blocks the account for 6 months. After this time, they unlock and withdraw the money. I don't know why they do that? In my opinion, it's a lie that they are checking something.

πριν από 7 μήνες

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Hello. My question is, if your friend actually received the money at the end?🤔 I still reckon, it would be probably better to submit a complaint, as Jaro already suggested, especially if you've got the feeling, that they could be lying, as you said.

Romi

Community & Complaints Administrator

πριν από 7 μήνες

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Οι συναλλαγές δεν έχουν γίνει όλες. Πρώτα είχα προβλήματα με μια κατάθεση και τώρα δεν μου έχουν πληρώσει ανάληψη, μόνο προβλήματα.

Αυτόματη μετάφραση:

πριν από 7 μήνες

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Hello there. I a a bit confused here, to be honest. I can see your complaint here 👈, and you probably did not give any update about your deposit being credited. Am I right? Could you please do that, so our team knows about it and can continue to work on your case? Now there is a problem with the withdrawal, as you said. Could you give us some detailed information about that? When exactly have you requested the withdrawal and what did happen after that? In order to help you with this issue, we need to know all the details. Thank you.