ShinyWilds Casino - γενική συζήτηση (σελίδα 2)

Ξέρετε για τα καζίνο, η αγορά είναι μεγάλη και υπάρχουν όλο και περισσότερα καζίνο που προσφέρουν άμεσες πληρωμές, δυστυχώς δεν υπάρχει λόγος να παραμείνω στον ιστότοπο, οι διακομιστές του παιχνιδιού καθυστερούσαν και μετά από σχεδόν 24 ώρες η πληρωμή ακυρώθηκε ... Λοιπόν, νομίζω ότι δεν θα παίξω άλλο εδώ

You explained it clearly and gave examples why not, so I understand why you are of this opinion. There is nothing left but to find a casino where these worries will not persist. 

I hope you can achieve that. 🙂

Μου έδωσε ένα μπόνους από το Frip'in όπου κέρδισα 100 € και προσπάθησα να κάνω ανάληψη, κάτι που πήρε ίσως 1 εβδομάδα, με συνέδεσε μόνο με 5 προς 0 50 ευρώ επειδή ήταν προφανώς το όριο των πιθανών κερδών για αυτό το μπόνους..; Τώρα έχω τα 50 ευρώ, αλλά παρόλα αυτά. Χθες μου έδωσαν δωρεάν περιστροφές. Έπαιξα και κέρδισα σχεδόν 374 ευρώ. Του ζήτησα να καθυστερήσει την ανάληψη, αλλά ξέρω ότι πιθανότατα δεν θα συμβεί ποτέ, θα σας ενημερώσω.

Did you read any terms of those bonuses?

Whenever a casino gives you some bonus or free spins, there always should be terms included so you can also read about the maximum cash out, you know.

This one is fake and without a casino license, they are scammers firstly They don't answer my emails I've been writing to them every day for two weeks now asking them to close my gaming account They don't respond at all and don't close my gaming account and they withdrew money from my card without any verification

Hmm, I would start by saying that although the casino does not look good according to our safety index, it does have a license. 

Next, I would move on to saying that if you have a problem closing your account, I would probably file a complaint with us and our team would try to help you with that. 

What do you think?

Going back to what you said about the casino taking money from your card, I'm not sure how to understand that. If you have two-factor verification, which almost everyone uses today, then I don't think it's possible for them to just take your money without your knowledge. 

Please try to clarify this for me.

They have been ignoring my request to close my game account for two weeks now. I want to completely delete my game account, but they won't close it and ignore my emails. They won't close my account.

I'm thinking of suing them soon and asking for moral damages.

But if they don't respond, it definitely shouldn't work that way. I asked if it would be appropriate for you to file a complaint since you need help, before you resort to the step you mention.

We would try to investigate it. 

You also didn't comment on the money and card you mentioned. 

Γεια σας, έχω δοκιμάσει τα πάντα για να κλείσω τον λογαριασμό μου σε αυτό το αξιολύπητο καζίνο. Η ηλίθια υποστήριξή τους μου λέει να στείλω ένα email και κατά τα άλλα δεν βοηθάει καθόλου με την απεριόριστη ανικανότητά τους. Μου λένε ψέματα και ισχυρίζονται ότι έχουν απαντήσει στα email μου, κάτι που δεν είναι αλήθεια, και μπορώ να το αποδείξω. Έχω ήδη στείλει οκτώ email, καμία απάντηση. Κατέφυγα ακόμη και σε προσβολές στη συνομιλία, ελπίζοντας ότι τελικά θα μπλοκάρουν τον λογαριασμό μου. Οποιοδήποτε άλλο καζίνο θα με είχε αποκλείσει εφ' όρου ζωής, αλλά όχι αυτό το αξιολύπητο καζίνο. Δεν με μπλοκάρουν και με αφήνουν να συνεχίζω να καταθέτω και να χάνω. Δεν θέλω να υποβάλω καταγγελία επειδή είναι μάταιο. Αυτοί οι αξιολύπητοι απατεώνες δεν απαντούν εδώ. Έχω διαβάσει τις καταγγελίες. Έχει κανείς τα στοιχεία επικοινωνίας της ρυθμιστικής αρχής; Δεν μπορώ να έχω πρόσβαση στον ιστότοπό τους επειδή δεν μπορώ να δω την άδεια για αυτό το άθλιο καζίνο.

I don't even know what to write about this, to be honest. If the casino does nothing to close your account, that's exactly how it shouldn't be. Complaining would help, at least in the sense that other players would see that they don't solve such problems with us or with other players, and it might alert them when deciding whether to play there. 

When they told you they sent you an email or replied, did you ask if they could provide any proof? Swearing at them or talking rudely probably won't help. 

"I strongly advise everyone to stay away from this casino. My account verification was fully approved, yet they are still holding my 4000 PLN withdrawal without any valid reason. Support keeps sending copy-paste responses and is obviously dragging the process out on purpose.

Deposits are instant, but once you actually win and request a withdrawal, the whole circus starts. It honestly feels like they are trying to stall until the player gives up or loses the money back. Completely unprofessional and disrespectful behavior toward players.

Based on my experience, this casino cannot be trusted."

Hello, thanks for the warning. It seems this thread has received more than one. Let's hope the casino will cooperate throughout the complaint to reach the best ending possible. The low safety index is, however, another red flag, I would say.