I made a deposit via BTC on Saturday. After it was confirmed on the blockchain but still wasn't posted to my account, I contacted support. They had me send the details of the transaction, which I provided. Sent proof of where I bought/sent it to the address they provided me. I feel like that is all easily and quickly verifiable, though correct me if I am wrong.
After a few minutes, I was told that my support request had been Escalated to another team, and that this other team would soon contact me and resolve the issue of my missing deposit. Obviously, since I'm here complaining, that was not the case. I've logged in on their casino once per day, rehashed my support appeal, and I receive the same response...the Escalators will take care of the Escalated and all I can do is wait for the Escalation to Escalate.
Six days later, the Escalatarians have yet to contact me and my deposit is still not reflected in my account balance.
Seems like they have a good rep...ive told the support people who are willing to speak to me (some just straight up pull the 'i said good day sir!' bit on me) that I know it wasn't their fault or whatever...but that I am still going to ask them about my deposit once per day to remind them that I am still here and still want to be compensated in some manner. Perhaps with a shiny new Escalade?
I told them that it is easily proven with what I have provided them that I did indeed make the deposit, and asked if they could just give me free spins on a game for roughly the amount of my deposit. No dice...which is odd for a casino....seems like they'd have dice.
Anyways, my general feeling about this issue is that my missing deposit simply is not important to them. As I stated, it was not a large deposit, so they probably think that, if they wait long enough, I'll go away...and when I go away, it will be no big loss.
I sincerely don't think my deposit going missing was anything purposeful or done out of greed or malice, but I do feel that the number of days and complete lack of communication on the matter are signs of either (1) a lack of give a f&#% or (2) a lack of competence...although I suppose it could be a combination of the two.