Gama Casino - γενική συζήτηση (σελίδα 2)

This remains probably the single worst casino experience I have ever had. I hope everyone avoids this pile of trash.

I think it is worth mentioning that these technical difficulties the casino keep mentioning have been present on their sister site Cat Casino for over a year. This is obviously a lie they use not to pay. Disgusting how this site is not being investigated and the sister site has a 9.3 rating on Guru. They obviously lie and cheat if you read the reviews (the real ones, not the ones by users who have one review and are fake). They use technical difficulties as an excuse to cheat customers.

Disgusting scam.

Hello - I'm sorry I felt ill.

Speaking about sickness, I can only agree, the gambling industry is quite a shady place no wonder you have enough.

Once you realize you don't need to be fooled in any casino anymore because it's just no fun at all, that's what I would mark as the best time to say goodbye! 😀.

It's actually quite sad.

But I'd like to thank you for your effort. Would be nice to see you around someday. ✨

Stay well!

Does not sound good at all. I empathize with your attitude, yet it is the first time I'm hearing about similar issues in their sister casino, lasting longer than a year.

Proving something like that is not an easy task. This is what complaints are for, so if you struggle in another casino - Cat, for instance, submit another one.

I'm sorry to say it, but "it is obviously a lie" is not proper proof, so the index stays the same untill someone proves it undoubtedly.

This is how it works:

https://casino.guru/our-casino-reviews

By taking a look at reviews of Cat Casino on Casino Guru, you can see that the first mentions of this ’technical difficulty’ are dated over a year ago.

There are numerous reviews mentioning the casino claiming that due to technical difficulties, no withdrawals can not be made.

I think there is substantial info from the side of the customers already.

I checked the casino review page and found nothing. Hey! Any chance the info you mentioned is hidden in the older user reviews by any chance?

That would explain a lot.

But the main approach is still the same. The reputation or Data Team won't change ratings based on the forum posts or user reviews, unquestionable proofs are solely needed for that, which means - complaints.

If you feel that something was overlooked, contact the Data Team and share what you gathered:

[email protected]

Not much else I could do from my perspective.

Άνοιξα έναν λογαριασμό στο Gamma Casino, αλλά τον έκλεισα αμέσως. Ο λόγος για αυτό ήταν ο σύνδεσμος για την ενεργοποίηση του λογαριασμού, ο οποίος επισημάνθηκε ως μη ασφαλής και όπως δήλωσαν εκεί, χρησιμοποιήθηκαν παρόμοιοι σύνδεσμοι για την κλοπή προσωπικών δεδομένων. Με ενδιαφέρει αν κάποιος άλλος είχε παρόμοιες εμπειρίες σε αυτό το καζίνο.

Ya know, I've never played at Gamma. Thanks for the info. Unfortunately. I have been a gambler online for many yrs and have done really well actually. That's until this year. Everything has changed, there's no regulators and if there are, the "online Casinos" are paying them off. Sad but true. I'm getting ready to file yet another, not one but 2 claims against 2 casinos. One I've complained about before for non payment. They did pay me on the end but I about fell over when I logged in. Under my profile it says "SKILLED PLAYER" lol. Then they took away all bonuses, promos etc. So, I told them they're crazy and I don't play there anymore. "Duckyluck"... The other is BetUS. Been member for yrs. Everything changed when they sold few yrs back. It's really bad. I'm in for a fight but I've got screen shots plus all communications. They're full of it. Oh, the Guru actually gave them an excellent rating? Don't care the truth always comes our, it's a matter of how long and hard you fight for what's right. It's not even about the money, it's principal. They are snakes, and good at ripping you off. They don't have a license. But they found way to get the Govt of Curaco to regulate them. Costa Rica is where they call home however, they are in Canada. For real. I do my research

It's not fun but if we don't say something nothing will change. Still may not but gotta try

Thanks for reaching out.

Look for my posts, I'll do same with you.

Take care......

Ok, that is serious!

Thanks for the warning! Did you take any screenshots, perhaps? That would be useful!

Hello, and thank you for your part.

May I remind you of the reply button? It's the best way to stay in touch with someone. 😉 Might be handy, right?

Δυστυχώς δεν τράβηξα στιγμιότυπο οθόνης. Γράφω εδώ τώρα μόνο για να δω αν κάποιος άλλος είχε την ίδια εμπειρία κατά την εγγραφή του σε αυτό το καζίνο.

That's a pity. If something like this happens to you next time, you can take a screenshot and post it here. We'll be glad to see it.

I'm also curious if anyone else will have an experience similar to yours. Is this the first time this has happened to you ? Otherwise, have you had previous experience at any other casino with a comparable issue ?

Δεν είναι η πρώτη φορά που μου συμβαίνει κάτι τέτοιο κατά την εγγραφή μου σε ένα από τα καζίνο. Και φυσικά έκανα το ίδιο όπως σε αυτή την περίπτωση με το καζίνο GAMA. Απλώς δεν αξίζει το ρίσκο. Δυστυχώς, ένας μεγάλος αριθμός καζίνο, ακόμη και με καλή βαθμολογία, βρίσκουν πάντα δικαιολογίες για να μην σας πληρώσουν. Μου συνέβη πολλές φορές, άσχετο με αυτό το θέμα, να ζητήσουν ακατόρθωτα πράγματα για να επιβεβαιώσουν τον λογαριασμό, ώστε αργότερα να ζητήσω πληρωμή χρημάτων.

I completely understand. If a person suspects the links might be dangerous, it's certainly not worth it to try and play. Perhaps it's a good thing that you've had similar experiences, because now you know what to do and what not to do if you come across such a link.

If we are talking about verification, yes, sometimes it can be a difficult process, but casinos have to protect themselves, just like they should protect the player, in my opinion. If you are interested, you could also start your own thread on this topic in the section- casinos, where you can describe your experiences in more detail, for example with KYC in different casinos. Other players might also be interested, as there is a lot of discussion about KYC. What do you think?

I would also like to ask you additionally, what other casinos have you had problems with links ? Which impossible things did the casinos ask you to verify your account? Let me know. 🙂

Αυτήν τη στιγμή έχω ένα παράπονο εναντίον του Gama εδώ στο Guru επειδή ο Gama δεν συμμορφώνεται με την προστασία του παίκτη.

Δυστυχώς δεν λαμβάνω σαφείς απαντήσεις από το Casino Guru και η υπόθεση έχει ξεκινήσει εδώ και καιρό. Έχω ήδη την αίσθηση ότι το Casino Guru θα ταχθεί ξανά με το καζίνο εδώ, αν και η υπόθεση είναι αρκετά ξεκάθαρη.

Έκλεισα τον λογαριασμό μου εκεί χωρίς επιλογή να ανοίξω ξανά και μόνιμα και η Gama άνοιξε ξανά τον λογαριασμό ούτως ή άλλως.

Η μόνιμη απαγόρευση και η μη επιλογή εκ νέου ανοίγματος σημαίνει επίσης ότι σε καμία περίπτωση δεν μπορεί να υπάρξει επιλογή για το άνοιγμα του λογαριασμού. Ο Γκουρού του Καζίνο υπονοεί ήδη ότι ο Γκάμα έχει δίκιο, κάτι που προφανώς δεν ισχύει, και ελπίζω πραγματικά ο Γκουρού του Καζίνο να διευθετήσει αυτή την υπόθεση δίκαια και υπέρ μου.

Διαφορετικά, δεν είστε αξιόπιστοι ότι εκπροσωπείτε τους παίκτες εδώ. Ο Gama έχει ήδη επικριθεί για πολλά πράγματα και το να το αφήσεις ατιμώρητο θα έλεγε πολλά για σένα.

Ναι, είμαι θυμωμένος. Ο Γκουρού του Καζίνο δεν θα χειριστεί την υπόθεσή μου, δεν θα επικοινωνήσει με τον Γκάμα και στη συνέχεια κάποια στιγμή σε λίγες εβδομάδες θα με απορρίψουν και θα συμπαραταχθούν στο καζίνο. Και μετά αισθάνεσαι διπλά βιδωμένος όταν πρέπει να περιμένεις τόσο πολύ χωρίς να κάνει τίποτα το Casino Guru.

Ως εκ τούτου, ζητώ ξανά να επικοινωνήσω με τη διοίκηση ή έναν διαχειριστή συνεργατών της Gama και να συζητήσουμε την περίπτωσή μου και να παραδώσω τα χρήματα, τα οποία παρακρατούνται παράνομα λόγω της παραβίασης της προστασίας των παικτών.

Hello there.

Asking here is not going to work. Admins do not deal with complaints, and complaints handlers are non-present here on the forum - I'm sorry.

Well, I checked out the rejected complaint (closed due to insufficient evidence), and I feel it is probably quite similar to the last one, right?

Well, I think this statement is pretty clear:

"Secondly, the term clearly says that you should send an email if you want to permanently close your account due to gambling addiction, which you didn't do. If you did so, you could easily have proof of such action and our approach to this case would be completely different. You must understand that if the casino shares simple and clear instructions on how to request self-exclusion and you didn't follow them, and on top of that you don't have any proof the casino has been informed about your gambling problem, our options are very limited. I assure you that whenever a player provided valid evidence confirming they requested self-exclusion due to gambling addiction, we did everything we could do to help."

And as far as I see, there is again no mention of the gambling problem in the second (still open) complaint.

I strongly advise you to ask your account to be closed due to gambling issues next time you feel like you need to exclude yourself, otherwise, it will probably end up the same.

I'm just trying to help you understand that asking your account to be closed permanently means no real protection. This is not understood as a self-exclusion.

Believe me when I say I understand you're not happy about the current events.

Είναι απίστευτα εξωφρενικό που τώρα μαλώνετε ξανά έτσι. Μόνιμο κλείσιμο, μόνιμη απαγόρευση, χωρίς επιλογή να ανοίξει ξανά και θα μου πείτε ότι το καζίνο είναι σωστά;

Είναι σε σύγκρουση με τα καζίνο και δεν βοηθούν τους παίκτες με κανέναν τρόπο. Δεν είμαι υποχρεωμένος να πω στο καζίνο γιατί θέλω να απαγορεύσω οριστικά τον λογαριασμό μου για πάντα και σχεδόν όλα τα καζίνο κάνουν μόνιμη απαγόρευση και αυτό ακριβώς είναι. Μόνο που ο Γκάμα δεν το κάνει και προσπαθείς να το υπερασπιστείς αυτήν τη στιγμή.

Δεν έχω καμία απολύτως συμπάθεια αν κάνεις ότι δεν καταλαβαίνεις. Αυτά που γράφω είναι απολύτως λογικά και όποιος έχει κοινή λογική και λίγη λογική θα το καταλάβει και θα το δει όπως εγώ.

Εάν ένα καζίνο δεν σέβεται το ρητό αίτημα για μόνιμο, μόνιμο κλείσιμο χωρίς δυνατότητα επανάνοιξης, επαναλαμβάνω, χωρίς επιλογή επαναλειτουργίας, τότε προφανώς το καζίνο έχει παραβιάσει την προστασία του παίκτη και το καζίνο δεν πρέπει σε καμία περίπτωση να ανοίξει ξανά τον λογαριασμό.

Ο μόνος λόγος που δεν το βλέπεις έτσι είναι ότι έχεις οικονομικό συμφέρον στο καζίνο και δεν σε πειράζει αν ένα καζίνο παραβιάζει την προστασία των παικτών.

Σας εμπιστεύονται και τότε αυτή η εμπιστοσύνη προδίδεται εντελώς και γελάτε στο μανίκι σας με το καζίνο, επειδή οι παίκτες είναι τόσο ευκολόπιστοι και στρέφονται σε εσάς. Δεν πρόκειται να το αντέξω αυτή τη φορά και ελπίζω πραγματικά να λύσετε αυτήν την υπόθεση όπως θα την έλυνε οποιοσδήποτε χωρίς οικονομικό συμφέρον, υπέρ μου.

Yeah,

definitely noticed a trend here with Guru protecting mostly Russian-owned, Curacao-based casinos. I find it hard to believe that it is a coincidence these tend to have HIGH SAFETY standards but pretty abysmal customer reviews.

Radka's reply to my accusations of Game and Cat having defended themselves with 'technical issues' is beyond absurd.

Radka, can you not read? It is quite visible from the reviews for _Cat Casino_ that they have had these 'technical difficulties' for over a year.

Isn't it simply because most of casinos in our database are licensed in Curacao? Then we clearly receive most of the complaints against those casinos and in some cases, we clearly stand on their side. You could hardy say that we tend to protect casinos based in Estonia since we don't have enough of them in the database.

Based on what you described here, it may sound like the case is too complicated for external readers, but I'd like to bring some light on it.

When it comes to Casino Guru and complaints related to responsible gambling / accounts closed for gambling addiction etc., we have simple rules that are the basement for all the complaint cases related to it:

Whenever the player asks the casino for the account closure due to gambling issues, gambling addiction, problem gambling or however you'd like to call it and the casino doesn't close the account within a reasonable timeframe (it differs based on how you contact the casino - if it's an email, then let's say 2-3 days should be sufficient), we should stand on the player's side.

When the casino gives the player clear instructions or provides clear instructions on their website regarding the account closure due to above-mentioned reasons and the player fails to follow them, we usually stand on the casino's side.

Whenever the player asks the casino for the account closure without providing the reason and the casino fails to do it or they reopen the account later based on their internal policy, we usually don't punish the casino for it, since the casino has no obligation to keep the account closed for any other reasons that the gambling (health) issues.

It has nothing to do with us protecting certain group of casinos. The approach is always the same.