Galactic Wins Casino - γενική συζήτηση (σελίδα 6)

Ευχαριστώ

Γεια σας, θα μπορούσε κάποιος να μου εξηγήσει καλά τι πρέπει να βάλω εκεί γιατί δεν καταλαβαίνω;

Hi!

What do you need to know, please?

IBAN and Swift are given by your bank, are codes for international tranfers that identifies your bank agency. You must go to your bank and request for it with your manager or someone!!!

Καλό απόγευμα! Κατέθεσα 300 ρεάλ σε νίκες galacti και πήγα για 700 και λίγα ρεάλ και δεν χρησιμοποίησα το μπόνους και το απαρνήθηκα, έκανα ανάληψη πριν από 5 μέρες και ακόμα τίποτα! Μπορεί κάποιος να μου πει αν υπάρχει πιθανότητα να λάβω τα χρήματά μου;

Hi, it's certainly possible to receive the winnings. Have you tried contacting the casino regarding your withdrawal? If it's your 1st withdrawal in the casino, it's highly probable that you'll need to verify your identity first and that's what usually takes some time.

Από τις 13/02/2024 έκανα την απόσυρσή μου και είναι ακόμη σε εκκρεμότητα. Είχα ήδη στείλει τα έγγραφά μου εδώ και πολύ καιρό. Έπρεπε να επαληθευτεί και με ρώτησαν ξανά. Η ερώτησή μου είναι πότε θα λάβω την κατάθεσή μου; Πέρασαν πάνω από 5 μέρες και ακόμα τίποτα

I'm sorry to say that, but only casino employees would have a chance to answer your question.

Since you have not yet passed the account verification, I'd say we should for now focus on the most important part - finding out why your documents are not accepted.

Could you please clarify if you still need to provide certain documents or if they are being rejected for a reason?

I aim to learn where the delay comes from. Let me know, please.

Το πρόβλημα λύθηκε χθες Μίλησα με την υποστήριξη και η απόσυρσή μου είναι ήδη σε εξέλιξη, ευχαριστώ πολύ

Hey. Thank you for tis positive news. It is always better to contact the support if there is some problem, right? 😉 Have they explained what was the case?

Παρακαλώ, γνωρίζει κανείς τι έγγραφα χρειάζομαι και πόσο γρήγορα είναι αποτελεσματική η ανάληψη;

Hello, according to what you write you need to verify yourself in the casino, am I right ? As for your question itself, the best thing to do would be to ask the casino what you need, and if they ask you to verify your account, they will tell you what they require from you. But if you want to ask beforehand, you should definitely try the casino's support. 

Afterwards you can let us know if everything went smoothly.

I strongly believe that it will. 🤗

Ευχαριστώ

Δυστυχώς ακύρωσαν την απόσυρσή μου και την ακύρωσαν

Hello, can I also know what was the reason the casino gave you ? Does that mean they took all your money? Were you able to pass the verification in the end ? 

Let me know and we'll see if we can help you. 

γεια

Δεν είχα στείλει καν τα έγγραφά μου... αφού ήθελα να αποσυρθώ, πάλεψα για περίπου 2 ή 3 ημέρες για να μπορέσω να μιλήσω με ένα στέλεχος... Και την ημέρα που μου απάντησε ήταν το bot και ο λογαριασμός μου ήταν ήδη στο μηδέν και μου είπε ότι λόγω όρων και προϋποθέσεων

Hello. Is actually your account fully verified at this casino, or not yet? What was the exact reason, they have told you, you have breached the terms, and are you aware of doing so? Please provide some more details, so we can check it out and see if our complaint team will be able to help you out with that. We'll be waiting for your response.

Όχι, δεν μου είπαν ποτέ τι απασχολούσε… και όχι, η αλήθεια είναι ότι δεν το γνωρίζω και ούτε καν ελέγχω….

Hey, in this situation, I feel we are not going much further by asking you questions, so how about pictures? 🙂. Since we really want to understand what is going on, could you please paste a screenshot showing the email or any other way of communication through which the casino informed you about the problem with the rules?

I'm more than convinced this is worth a try.

Thank you in advance!

My final conclusion with this casino: couples of deposits no more than 50$,. 2 withdrawals no more than 150$. Because of that's withdrawals, I am banned from any further bonuses and promotions. Both claimed withdrawals has been with lots of difficulty . So I can say now, good bye Galactic Wins, and stay me well...

I see another casino you probably won't be playing at anymore. I understand that what is happening more and more is that casinos are taking away bonuses from players who are winning even if it is not much. I wouldn't mind it to be honest, because I sometimes see bonuses as a nuisance rather than an advantage. 

As for the withdrawals, how long did it take you to get them ? Did it take long ? 🙂