Προσπαθώ να κάνω μια καταγγελία για αυτό το καζίνο και δεν τα καταφέρνω. Έκανα αίτημα ανάληψης στις 17/01/2025 και το απέρριψαν λόγω των εγγράφων μου... μέχρι εδώ όλα καλά. Λένε ότι έχουν 14 εργάσιμες ημέρες για να κάνουν την επαλήθευση.
Στις 28/01/2025 μου έστειλαν e-mail ζητώντας νέα έγγραφα. Εντάξει, τους έστειλα με email την ίδια μέρα.
Τελικά, στις 17 Φεβρουαρίου 2025, τα έγγραφά μου αναλύθηκαν και κυκλοφόρησαν για να μπορέσω να υποβάλω το αίτημα ανάληψης.
Με έκπληξη διαπίστωσα ότι μπορούσα να κάνω ανάληψη μόνο σε κρυπτονομίσματα !!!!. Έστειλα email υποστήριξης σχετικά με αυτό.
Απάντησαν: "Υπάρχουν προσωρινοί τεχνικοί περιορισμοί στα αποτελέσματα της μεθόδου Pix. Η κατάσταση θα σταθεροποιηθεί σύντομα και η μέθοδος Pix θα είναι διαθέσιμη."
Έχω συνδεθεί στον λογαριασμό μου εδώ και 3 ημέρες και η μέθοδος PIX εξακολουθεί να μην εμφανίζεται για ανάληψη. Είναι παράλογο!!!! Πότε θα κρατήσουν την απόσυρσή μου;
Λεπτομέρεια: η κατάθεση έγινε σε PIX και στις 17/01/2025 ήταν διαθέσιμη η επιλογή ανάληψης PIX.
I'm trying to open a complaint about this casino and I'm not succeeding. I made a withdrawal request on 17/01/2025 and they rejected it because of my documents.... so far so good. They say they have 14 working days to do the verification.
On 28/01/2025 they sent me an e-mail requesting new documents. Okay, I sent them by email the same day.
Finally, on February 17, 2025, my documents were analyzed and released so that I could make the withdrawal request.
I was surprised to find that I could only withdraw in cryptocurrencies !!!!. I emailed support about this.
They replied: "There are temporary technical limitations in the results of the Pix method. The situation will stabilize soon and the Pix method will be available."
I've been logging into my account for 3 days now and the PIX method still doesn't appear for withdrawal. It's absurd !!!! When are they going to hold my withdrawal?
Detail: the deposit was made in PIX and on 17/01/2025 the PIX withdrawal option was available.
Estou tentando abrir uma reclamação deste casino e não estou conseguindo. Fiz um pedido de saque dia 17/01/2025 e rejeitaram por causa dos meus documentos.... até aí tudo bem. Eles informam que tem o prazo de 14 dias úteis para fazer a verificação.
Dia 28/01/2025 me mandaram e-mail solicitando novos documentos. Ok, enviei por e-mail , no mesmo dia .
Finalmente , dia 17/02/2025 meus documentos foram analisados e já foi liberado para que eu pudesse fazer o pedido de saque.
Qual não foi a minha surpresa que só tinha a opção de saque em criptomoedas !!!! Mandei e-mail para o suporte sobre essa questão.
Eles me responderam : "Existem limitações técnicas temporárias nos resultados do método Pix. A situação estabilizar-se-á em breve e o método Pix estará disponível."
Já são 3 dias que fico entrando na conta e ainda não aparece o método PIX para saque. Um absurdo !!!! Vão segurar meu saque até quando ???
Detalhe : o depósito foi feito no PIX e no dia 17/01/2025 estava disponível a opção de saque por PIX.
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