I tell a story, I decide to open an account with this site, after some time I decide not to use it and then suddenly I remember to have an account here, so as when I usually have an account is to deposit and play no? after all that, I do not deposit much, more or less 100€ and I win exactly 291.40€ my current balance. what happens? it happens that, every time a player wins the first thing he does, he goes to make a withdrawal no? no wait, withdrawal canceled, to start by saying that the identity document had already been uploaded. then Document in pendig for verification, and on the page of wd no payment method available, contact them and tell me, you have to wait for us to verify your document then the method will be available, check after 2 3 hours, the account has been blocked completely, removing access, I go back to the live chat and they tell me, that this is part of our blablablabla policy, so now document in the process of Verification, balance €291.40, and account blocked, tell me if this is normal.
Update of the case: this is what they told me: The security department has identified violations of our company's policies, specifically regarding the rules of duplicate registration. All your winnings will be voided. You will be able to withdraw your deposited funds.
The company is not obligated to provide Clients with evidence of the circumstances that led to the decision to block the Account or to cancel the bet(s).
I never had an account with them.
just one word Total disgusting
Update of the case: this is what they told me: The security department has identified violations of our company's policies, specifically regarding the rules of duplicate registration. All your winnings will be voided. You will be able to withdraw your deposited funds.
The company is not obligated to provide Clients with evidence of the circumstances that led to the decision to block the Account or to cancel the bet(s).
I never had an account with them.
just one word Total disgusting
