Καλησπέρα, γράφω για να εκφράσω τη δυσαρέσκειά μου για αυτό το καζίνο. Η επαλήθευση λογαριασμού ολοκληρώθηκε σε λίγα μόλις λεπτά, αλλά όσον αφορά τις πληρωμές, ισχυρίζονται ότι χρειάζονται τρεις εργάσιμες ημέρες. Ωστόσο αναφέρουν ότι το τμήμα πληρωμών δεν λειτουργεί τις Κυριακές. Έχω στιγμιότυπα της συνομιλίας για να το αποδείξω.
Το πιο απογοητευτικό είναι ότι κάθε φορά που ρωτάω για αυτό το θέμα, λαμβάνω διαφορετικές, αντιφατικές απαντήσεις σε σύγκριση με όσα ειπώθηκαν σε προηγούμενες συνομιλίες. Αυτό είναι απαράδεκτο για ένα καζίνο που ιδρύθηκε πρόσφατα. Φαίνεται ότι θα μείνω ξεκρέμαστος.
Έχω ήδη ζητήσει απόσυρση και το KYC μου έχει επαληθευτεί. Από περιέργεια, ρώτησα στο chat αν μπορούσαν να ακυρώσουν το αίτημα ανάληψης μου. Προς έκπληξή μου, απάντησαν: «Μια στιγμή, δεν θα πάρει πολύ χρόνο, επιτρέψτε μου να μιλήσω με το τμήμα πληρωμών». Η αντίδρασή μου ήταν δυσπιστία - αστειεύονται; Είναι έτοιμοι να ακυρώσουν αιτήματα ανάληψης αλλά να μην τα επεξεργαστούν; Απαράδεκτο για ένα καζίνο που λειτουργεί εδώ και έναν ή δύο μήνες. Ορκίζομαι, θέλω απλώς να λάβω τα χρήματά μου και μετά θα κλείσω αμέσως τον λογαριασμό μου.
Ρώτησα ακόμη και αν επιτρέπεται η χρήση VPN. την πρώτη μέρα είπαν ναι, αν και δεν το χρησιμοποίησα. Την επόμενη μέρα, ήθελα να παίξω πραγματιστικά παιχνίδια και ρώτησα ξανά. Προς σοκ μου είπαν ότι απαγορεύεται αυστηρά. Ο ένας λέει ένα πράγμα, ο άλλος λέει κάτι άλλο. Η υποστήριξη των παικτών είναι φρικτή. Δεν νομίζω ότι ξέρουν τι κάνουν.
Γκουρού, πάρτε τον έλεγχο αυτής της κατάστασης και βοηθήστε με να λάβω την απόσυρσή μου, καθώς κέρδισα ειλικρινά χωρίς παραβιάσεις.
Good afternoon, I'm writing to express my dissatisfaction with this casino. The account verification was completed in just a few minutes, but when it comes to payments, they claim it takes three business days. However, they mention that the payments department does not operate on Sundays. I have screenshots of the chat to prove it.
The most frustrating part is that whenever I ask about this issue, I receive different, contradictory answers compared to what was said in previous chats. This is unacceptable for a recently established casino. It seems like I'm going to be left hanging.
I have already requested a withdrawal, and my KYC is verified. Out of curiosity, I asked in the chat if they could cancel my withdrawal request. To my surprise, they responded: "Just a moment, this won't take long, let me speak with the payments department." My reaction was one of disbelief - are they joking? They are ready to cancel withdrawal requests but not process them? Unacceptable for a casino that's been operating for one or two months. I swear, I just want to receive my money, and then I will immediately close my account.
I even asked if VPN usage was allowed; on the first day, they said yes, though I didn't use it. The next day, I wanted to play pragmatic games and asked again. To my shock, they said it was strictly prohibited. One person says one thing, another says something else. Player support is horrible. I don't think they know what they're doing.
Guru, please take control of this situation and help me receive my withdrawal as it was earned honestly without any violations.
Boa tarde , venho por este meio mostrar o meu descontentamento com este casino , verificação rápida coisa de minutos . Mas pagamentos vem com a história de três dias úteis , no entanto dizem que o departamento de pagamentos não trabalha ao domingo , se quiser posso mostrar pois tenho prints do chat .
o mais chato é sempre que vou falar sobre o assunto vem sempre com conversas diferentes , opostas ao que me disseram num chat anterior . Inadmissível para um casino a operar recentemente . Estou a ver que pelos vistos vou ficar a ver navios .
tenho feito já o pedido de levantamento já com o kfc ou Kyc feito verificado . Fui experimentar pedir no chat se poderiam cancelar I pedido de levantamento , para meu espanto me responde , só um momento isso será rápido , deixe me só falar xom
o departamento de pagamentos , qual a minha reação , mas estão a brincar comigo ? Estão aptos para cancelarem os pedidos de levantamentos mas não para processarem ? Inadmissível para um casino que opera um mês dois meses ? Juro vos , só espero receber o dinheiro e depois logo se seguida mando fechar . Cheguei a perguntar se era permitido o uso vpn no primeiro dia disseram que sim , no entanto não cheguei a usar , no outro dia que queria jogar jogos pragmatic fui novamente perguntar se era possível qual o meu espanto ? Disseram me que era expressamente proibido . Um diz que pode outro diz que não , apoio ao jogador horrível . Julgo n saberem o que estão ali a fazer . Guru por favor tome conta desta ocorrência e me ajude a receber o meu levantamento pois foi ganho honestamente sem nada do género .
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