Beem Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

Hello dear community,

I have another problem in the hope that you can give me a hand.

I signed up for the BeemCasino. The reviews on the net went pretty much both ways. This didn't deter me at first, so I registered there. At first glance, this casino makes a cool impression - at first!

After I signed up, I deposited three small amounts there and after a fairly short time I knew how to make a high 5-digit amount. Everything, of course, with no bonus or anything else. So quickly uploaded all the documents in my account and serviced.

After two days nothing happened, I sent the casino an email and asked about the processing status. After exactly 10 minutes the reply came - forgot to take a photo of the credit card! So quickly made up for it, uploaded it and emailed me that I uploaded the pictures. Then nothing came first ... after a few more days I emailed this casino again and asked about the processing status and promptly: "I hope your payout will be approved soon".

-> I think that says it all, this casino simply doesn't pay off.

My account has not been verified for four days, nor has any requested withdrawal been processed.

Dear community, please do not pay anything there - winnings will not be paid out there. Please fall in there, not like me!

Do you have any suggestions on how to proceed against such casinos?

Thank you for reading and writing here in the forum ...

stay healthy and best regards

Hallo liebe Community,

ich habe mal wieder ein Problem in der Hoffnung, ihr könnt mir unter die Arme greifen.

Ich habe mich beim / im BeemCasino angemeldet. Die Bewertungen im Netz gingen so ziemlich in beide Richtungen. Dies hat mich erstmal nicht abschrecken lassen, sodass ich mich dort angemeldet habe. Auf den ersten Blick macht dieses Casino einen coolen Eindruck - auf den ersten !

Ich habe dort, nachdem ich mich angemeldet habe, drei kleinere Beträge eingezahlt und kannte nach ziemlich kurzer Zeit einen hohen 5 - Stelligen Betrag erzielen. Alles selbstverständlich ohne Bonus oder sonst was . Also schnell alle Dokumente in meinem Account hochgeladen und gewartet.

Nachdem zwei Tage nichts passiert ist, habe ich dem Casino eine Mail geschickt und nach dem Bearbeitungsstand gefragt. Nach genau 10 Minuten kam bereits die Rückantwort - Kreditkarte vergessen zu fototgrafieren! Also schnell nachgeholt, hochgeladen und Info per Mail das ich die Bilder hochgeladen habe. Dann kam erstmal nichts … nach weiteren Tagen habe ich mich nun erneut per Mail an dieses Casino gewandt und nach dem Bearbeitungsstand gefragt und promt: „ Ich hoffe Ihre Auszahlung wird bald genehmigt".

-> Ich denke das sagt alles, dieses Casino zahlt schlichtweg nicht aus.

Weder mein Konto ist seit vier Tagen überprüft worden noch wurde irgendeine beantragte Auszahlung bearbeitet.

Liebe Community, bitte zahlt dort nichts ein - Gewinne werden dort nicht ausgezahlt. Fallt bitte, nicht so wie ich, dort herein !

Habt ihr noch irgendwelche Vorschläge wie man gegen solche Casinos vorgehen kann?

Vielen Dank fürs lesen und schreiben hier im Forum …

bleibt Gesund und liebe Grüße

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Petronela

No payout so far - I have written to the casino several times. They claim their side approves the withdrawals. However, the payment processor has problems. You don't know when the problem will be resolved….

Bis jetzt keine Auszahlung - ich habe das Casinos mehrfach angeschrieben. Sie behaupten, von ihrer Seite aus sind die Auszahlungen genehmigt. Jedoch hat der Zahlungsabwickler Probleme. Man weiß nicht wann das Problem behoben sein wird….

Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robin,

I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Beem Casino to the conversation to participate in the resolution of this complaint.

Beem Casino, are you able to update us regarding Robin's verification/withdrawals?

Dear Robin,

we're very sorry for the inconvenience, there was a serie of rejects of your cashouts by payment provider, but today your withdrawal has been processed successfully.

Kind regards,

BeemCasino Team

Thank you for the information Beem Casino.

Dear Robin,

I will leave the timer set at 7 days, please let us know if you receive your payment in the meantime.

Dear Robin,

Please let us know if you have received your payment.

If I do not hear from you I will have no choice but to reject your complaint.

Even though it seems that the issue may have been resolved, as there is no confirmation from the player we are rejecting this complaint. It can be reopened at any time.