All Wins Casino - Τα κέρδη του παίκτη μειώθηκαν στο x10 της τελευταίας κατάθεσης.

Very bad experience at the casino! I had played for over a hundred euros the day before and won nothing. The next day I put € 20 in my account and won € 550. It only costs me 200 euros because I had only played for 20 euros. The remaining € 350 will be canceled and returned to the casino. I think this is a completely wrong players point, because the point of the casino is precisely that you can also win 10 euros even 1000 euros. It was a very bad and slow chat service and I still haven't received that 200 euros in my account. After all, all the bank papers that had to be delivered as well as a personal certificate .... Too complicated and a really bad casino. It is very annoying because no player wants that kind of treatment.

Erittäin huono kokemus kasinosta! Olin edellisenä päivänä pelannut yli sadalla eurolla enkä voittanut mitään. Seuraavana päivänä laitoin tilille 20euroa ja voitin 550euroa. Siitä maksetaan mulle vain 200euroa koska olin pelannut vain 20eurolla. Loput 350euroa perutetaan ja palautetaan takaisin kasinolle. Mielestäni tämä on täysin väärä pelajia kohta, koska kasinon pointti on nimenomaan se että sä voit voittaa myös 10eurolla vaikka 1000euroa. Oli erittäin huono ja hidas chat palvelu enkä ole vieläkään saanut tililleni sitä 200euroa. Kaiken lisäksi kaikki pankinpaperit mitkä piti toimittaa sekä henk. todistuksen.... Liian monimutkanen ja todella huono kasino. Harmittaa kovin paljon, koska sellasta kohtelua ei halua kukaan pelaaja.

Dear Triin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions (no bonus terms), and this is what I found https://www.allwinscasino.com/general-terms-conditions/?lang=en:

"When a player's total deposit amount equals or is less than €200, the player will be limited to withdrawing up to x10 of the deposit currently in play. This rule will also be taken into account in a case where the Casinos sees that a player made additional deposits, specifically to surpass this rule."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory when it’s applied to a real money game.

Please, could you confirm, that you have accumulated winnings without any active bonus and confirm once again how much was your last and lifetime accumulative deposits? Ideally, you could forward your "cashier" history to petronela.k@casino.guru.

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

Hi, the casino's game history shows "no results". As if I hadn't played at all. At least in my opinion, I haven’t played with bonuses, I asked separately via chat that I don’t want to play with bonuses.

I still haven't gotten my 200e win! Which, according to their rules, would belong to me. Really injustice. However, I have put a casino a total of more than 100 e and it also sees the cold even with my bank account.

Hei, kasinon pelihistoria näyttää "ei tuloksia". Ikään kun en olisi pelannut ollenkaan. En ole ainakin omasta mielestä pelannut bonuksilla, pyysin erikseen chatin kautta että en halua pelata bonuksella.

En ole vieläkään saanut voittoani 200e! Mikä heidän sääntöjen mukaan kuuluis mulle. Todella epäoikeuden mukaista toiminta. Kuitenkin olen kasinolle laittanut yhteensä yli 100e ja se näkee myös kyl mun pankkitililläkin.

Is your cashier history (deposits and withdrawals) available?

No, it doesn't show any results even though there is a "history of action" in the selection, but it doesn't show anything.

Ei ole, se ei näytä mitään tuloksia vaikka on valinnassa kuitenkin "toimintahistoria" mutta se ei näytä mitään.

Thank you very much, Triin, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hei, i also havent got the money i won, 200euros!

Hello Triin!

From now on, I will take care of your complaint. I would like to ask All Wins Casino to join this discussion in order to help us resolve the case.

It's been 7 days now and I still haven't got even 200e in my account! Now it is already a matter of principle, time for outrageous action. Scams.

Nyt on 7 päivä mennyt enkä vieläkään ole saanut edes 200e tililleni! Nyt on kyse jo periaatteesta, aika törkeetä toiminta. Huijausta.

We would like to ask All Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

No they will answer anything. And I still haven't got the money I won, 200e to my account! The rest of the amount, ie 350e, has already been removed from the casino side. Pretty sick action towards the players

Ei ne tulee vastamaan mitään. Enkä ole vieläkään saanut voittamani rahaa, 200e tilillenl! Loput summasta eli 350e on jo kasinon puolelta poistettu. Ihan sairasta toiminta pelaajia kohtaan

the casino has still not paid me the amount I won! Where can I make this official notification?

casino ei ole vieläkään maksanut mulle voittamani summa! Mihin voin tehdä tästä virallisen ilmoituksen?

Hello Triin!

I would like you to confirm that you received your withdrawal.

Hi, still no money on my account, day 2!! If they made transfer yesterday the money should be on my account latest tomorrow!! Dont believe any word they say, i won the money 30th of January. And today is 16th of February!!! Someone needs to close that casinl, it cheating and liening to their players.

Day 3! And still no money on my account, even though casino once again said it is paid!!!! Why they are liening to their players?

Hello Triin!

Although I understand that this issue may be frustrating for you, I would like to ask you for a little bit more patience at this moment. I truly believe that you will receive your withdrawal soon.

I will extend the timer for 7 more days, within this time frame you will be able to inform us when you do receive your payment.

Hi, I got the money in my account yesterday. Thanks for help.

Hei, sain eilen rahat tililleni. Kiitos avusta.

Hello Triin!

Although you received your winnings, the amount of the withdrawal was significantly decreased because of predatory terms & conditions of All Wins Casino.

Namely:, inter alia:

"9.3. We reserve the right to adjust your winnings and apply the allowed maximum cashouts as follows:

4. When a player's total deposit amount equals or is less than €200, the player will be limited to withdrawing up to x10 of the deposit currently in play. This rule will also be taken into account in a case where the Casinos sees that a player made additional deposits, specifically to surpass this rule."

We consider rules like this unfair and classify this complaint as: "Against Fair Gambling Codex".

https://casino.guru/fair-gambling-codex-for-casinos

Triin, in case you would like to raise this complaint to the casino's Licensing Authority, you can do so by reaching them via contact form on: http://www.gaming-curacao.com/. However, please be advised, that this particular regulator may not be very responsive in regards with the player's complaints. If you decide to do so, please keep me informed via email. My email address is: 'martin.d@casino.guru'.