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My experience with Bitkingz Casino has been utterly disappointing and frustrating. Here are the major issues I encountered:
1. Unfounded Accusations: Bitkingz accused me of creating a duplicate account from 2020 without providing any concrete evidence. Despite my continuous denial and request for proof, they failed to substantiate their claims.
2. Suspicious Timing: My account was closed and my winnings of nearly €3,000 were confiscated immediately after I requested a withdrawal. This timing raises serious concerns about the casino's intentions and fairness.
3. Delayed Refund: Despite assurances that my deposits would be refunded promptly, I have not received any updates or the promised refund. This delay further questions the reliability of their service.
4. Lack of Transparency: The casino has not provided detailed information or evidence to justify their actions. This lack of transparency is unacceptable and undermines trust.
5. Poor Customer Support: The customer service is unresponsive and dismissive. They fail to address concerns adequately and seem uninterested in resolving issues fairly.
In conclusion, Bitkingz Casino operates with questionable practices, lacks transparency, and offers poor customer service. I would strongly advise against playing at this casino.
1. Unfounded Accusations: Bitkingz accused me of creating a duplicate account from 2020 without providing any concrete evidence. Despite my continuous denial and request for proof, they failed to substantiate their claims.
2. Suspicious Timing: My account was closed and my winnings of nearly €3,000 were confiscated immediately after I requested a withdrawal. This timing raises serious concerns about the casino's intentions and fairness.
3. Delayed Refund: Despite assurances that my deposits would be refunded promptly, I have not received any updates or the promised refund. This delay further questions the reliability of their service.
4. Lack of Transparency: The casino has not provided detailed information or evidence to justify their actions. This lack of transparency is unacceptable and undermines trust.
5. Poor Customer Support: The customer service is unresponsive and dismissive. They fail to address concerns adequately and seem uninterested in resolving issues fairly.
In conclusion, Bitkingz Casino operates with questionable practices, lacks transparency, and offers poor customer service. I would strongly advise against playing at this casino.
- Selection of providers
- Unfair Practices and Poor Customer Service
