Αξιολογήσεις του χρήστη eppel1337

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πριν από 3 μήνεςΠρωτότυποΜετάφραση
They asked for the typical documents for the KYC verification, ID , Bank info ( account number screenshot etc. ), proof of the address that you live on. I sent them that after the weekend, monday they ask for more documents and a selfie with a written number on it. I sent them my drivers license, and a selfie with a paper that had the number on what they sent me on the email. After 2 days, they event want more, now they want to make a video with these criterias:

Thank you fror the provided documents.


Due to increasing fraud attempts on the internet, we are looking to enforce all possible measures to keep our customers’ funds secure.

In order for you to proceed with the additional verification procedure, please record a short self-identification video with your document (Driving License). Please prepare your document and a piece of paper with the handwritten date of recording and our product's name.

Things you must perform in the video:

1. Say your full name, date of recording the video on the front camera, and that this video is dedicated to the additional verification process on our company's website.

2. Show what is around you, so that we can make sure there are no third parties nearby.

3. Wave your hand in front of your face for several seconds to make sure you are not using any face-editing software.

4. Show yourself holding your document, and a paper with today's date our product's name.

5. To make sure your document is genuine, please remove a piece of paper and show your document close to the camera, rotating it at different angles so we can see blinking holograms and watermarks on your document.



Best Regards,
WishCasino Customer Support Team


And now I'm just furious sent them the video, they wont reply after that, I just said fuck it put everything on red, get a permaban, leave the site never play here again.

Stay away from this casino as far as you can. If I could I would give a -10 for rating.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • -Slowest KYC I ever seen
  • -Delaying everything so they don't have to pay you out
  • - Live chat is horrible, probably AI then sometimes horrible autotranslated russian assness.
  • -Another scamsino praying on people just giving up and gamble their winnings away
  • -Asking for things that is ridiculous
  • -Live chat is not 24/7 even if their sites say its 24/7
Wish Casino
πριν από 3 μήνες
Thank you for reaching out and sharing your feedback. We genuinely value your input and are committed to improving our services. We are sorry to hear about your recent experience.

Please be informed that the additional documents were requested by the Verification Department in accordance with our Terms and Conditions.

Kindly note that this procedure is being done solely for security purposes, in compliance with KYC policies and money laundering prevention measures. Our Verification department works diligently to ensure all checks are thorough.
Let us assure you that we always strive to do our very best to speed up all the processes and never intentionally delay the winnings.

Also, we apologize if our live chat service has not met your expectations. We strive to offer high-quality support and are reviewing our current system to ensure our support agents, provide accurate and helpful assistance.

Please note that our Customer Support chat is available 24/7, so you are more than welcome to contact us with any questions you have!

Kind regards,
WishCasino team
πριν από 3 μήνεςΠρωτότυποΜετάφραση
Typical casino that delays everything, so if you have problems with gambling, or you are short fused, you just play with your winnings. The site takes 2 long to payout your winnings, if you can make them pay out your winnings. Highly doubt this casino will last long. Stay away play elsewhere.
  • -Lengthy KYC verification
  • -Can't upload images on the site
  • -Asking additional informations, that other sites usualy don't
  • -Your withdraw is delayed, and delayed
Winshark Casino
πριν από 3 μήνες
Dear eppel1337,

thank you for sharing your experience with us.

We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.

Please, be informed that before receiving a pay-out, players need to undergo the verification process.

We understand that this procedure might be exhausting, however, please note that the requested documents by our Financial Department represent a proof of establishing your identity. In this way, we are making sure to protect you and your account in the future.

Also, after a thorough check of your account, our team has revealed that the time your withdrawal was requested to the time your withdrawal was canceled was only 1 hour. Unfortunately, in this case, it appears that there was no sufficient time to complete the verification process before the withdrawal request was canceled.

Please, be informed that the verification process itself can take up to 72 hours regarding our Terms&Conditions.

In case you have other questions related to the verification or financial processes, you can always reach directly our KYC department via email.

If you need any clarifications, please contact us by our Live-Chat or email address of the Support Team. Our support agents are 24/7 available to assist you!

Best regards,
Winshark Casino.
πριν από 1 έτοςΠρωτότυποΜετάφραση
KYC verification is not enough on thr site to withdraw money. You have to send a bunch of more of your private information, that other legit sites never ask. The support is non existent, financial department wont respond to your email. Laughable casino, better if you burn your money instead. Snatch casino perfect name, they snatch your money lol. Worst casino I ever visited
  • No support
  • They wont respond to emails
  • You can't withdraw your winnings
  • Scam casino
Snatch Casino
πριν από 1 έτος
Dear eppel1337,

We sincerely regret the delay you experienced in servicing your enquiry. We understand that sometimes the verification process can take longer than expected. However, it is important to note that this procedure is standard and used by many other casinos.

Our priority is to provide a safe gaming environment for all of our players, and KYC is an integral part of this process. Once you've been verified once, you won't have to worry about it anymore. And the rest of your withdrawals will go through quickly!

We are sure you have already received the money in your account and are happy with your winnings! We are always happy to see you again!

Best regards,
Snatch Casino
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