πριν από 1 έτοςΠρωτότυποΜετάφραση
I signed up on the site due to good reviews and easily deposited a few 100 USD which were all gone in lightning speed on small bets. Game payout was in the 50-60% consistent RTP range although I changed games a lot. Many games wouldnt load particularly those I wanted to play being Play N Go. Unfortunately although the site is in my language and caters to people from my country I have found out it is not legal to take bets from me but it seems that they ignore this.
What I have to stress positively is that when I contacted support and asked if it was safe to make a larger deposit they confirmed that it wouldnt be paid out easily. Therefore I saved myself more loss. Chances are they would have asked for KYC then said I am playing from a forbidden country and confiscated my wins and deposits. If I had lost they would have just kept deposits.
I then closed my account. Next day I got back to them and asked if I could withdraw the rakeback they advertise. But this is a scheme, it doesnt exist. They denied my request and said it is only for active players and cant be claimed by me and any funds on the account are gone. Also they asked me what I actually want in an aggressive tone. Give the fact that they actively encourage illegal gambling and take money they are not allowed to take they are very courageous and cocky to hardball players in such a way. You need balls of steel or you simply don´t care about players or you are planning an exit scam soon. Which could be, as I did not find that there is a lot of site traffic, few people in chat.
I from my end just said to myself no more good money after bad money but I feel people should know that Metaspins isnt a decent casino. There are a few triple A crypto sites around but Metaspins is not part of them. I really advise you to avoid this site as you will just be annoyed.
What I have to stress positively is that when I contacted support and asked if it was safe to make a larger deposit they confirmed that it wouldnt be paid out easily. Therefore I saved myself more loss. Chances are they would have asked for KYC then said I am playing from a forbidden country and confiscated my wins and deposits. If I had lost they would have just kept deposits.
I then closed my account. Next day I got back to them and asked if I could withdraw the rakeback they advertise. But this is a scheme, it doesnt exist. They denied my request and said it is only for active players and cant be claimed by me and any funds on the account are gone. Also they asked me what I actually want in an aggressive tone. Give the fact that they actively encourage illegal gambling and take money they are not allowed to take they are very courageous and cocky to hardball players in such a way. You need balls of steel or you simply don´t care about players or you are planning an exit scam soon. Which could be, as I did not find that there is a lot of site traffic, few people in chat.
I from my end just said to myself no more good money after bad money but I feel people should know that Metaspins isnt a decent casino. There are a few triple A crypto sites around but Metaspins is not part of them. I really advise you to avoid this site as you will just be annoyed.
- the site layout is in nice colours
- large game portfolio however not all games work
- easy depositing
- honest with me before depositing that if I win it wouldnt be paid out which saved me money
- poor game payouts
- unpleasant support
- takes illegal bets and caters to players from illegal jurisdictions
- confiscates funds
- advertised rakeback scheme is entirely fake
- many games dont load or work
3
Metaspins Casino
πριν από 1 έτος
Hi there,
We appreciate your review.
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
We have identified the account in question, and as per review we can see there was never a request for a withdrawal done from it. Please be informed that at Metaspins withdrawals are almost instant
As per your account review we can confirm that it is set to Self Exclusion as we are really devoted to keep our customers aware of their spending levels and the influence of igaming on their life.
Should you feel that you have developed a dependency towards gambling we strongly recommend to self-exclude from our website as well as other gambling sites.
You can find helpful information around problem gambling at
https://www.begambleaware.org/
Filtering Systems - Filtering solutions allow you to regulate access to the internet or certain websites, based on chosen criteria. These filtering solutions can use filters to prevent children and other vulnerable people from accessing gambling websites. If you share your computer with friends or family who are under the Legal Age to register or gamble with our site, or who have requested self-exclusion from gambling sites, or who may otherwise be vulnerable to problem gambling, please consider using such filtering solutions.
Examples include:
https://www.netnanny.com
https://www.contentwatch.com/
https://cybersitter.27labs.com
https://www.gamblock.com
We appreciate your time and understanding regarding this matter.
Kind Regards,
Metaspins Customer Experience Team
We appreciate your review.
Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.
We have identified the account in question, and as per review we can see there was never a request for a withdrawal done from it. Please be informed that at Metaspins withdrawals are almost instant
As per your account review we can confirm that it is set to Self Exclusion as we are really devoted to keep our customers aware of their spending levels and the influence of igaming on their life.
Should you feel that you have developed a dependency towards gambling we strongly recommend to self-exclude from our website as well as other gambling sites.
You can find helpful information around problem gambling at
https://www.begambleaware.org/
Filtering Systems - Filtering solutions allow you to regulate access to the internet or certain websites, based on chosen criteria. These filtering solutions can use filters to prevent children and other vulnerable people from accessing gambling websites. If you share your computer with friends or family who are under the Legal Age to register or gamble with our site, or who have requested self-exclusion from gambling sites, or who may otherwise be vulnerable to problem gambling, please consider using such filtering solutions.
Examples include:
https://www.netnanny.com
https://www.contentwatch.com/
https://cybersitter.27labs.com
https://www.gamblock.com
We appreciate your time and understanding regarding this matter.
Kind Regards,
Metaspins Customer Experience Team
