Αξιολογήσεις του χρήστη bre8694

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πριν από 1 έτοςΠρωτότυποΜετάφραση
If someone is looking for an honest thorough review of this casino, then here it is.
On June 10th I submitted a withdrawal for $100. Seven business days later, on the 20th, it was cancelled due to them wanting to verify my bitcoin address. After verifying it with a support chat agent, I resubmitted my $100 withdrawal.
As of now, not including weekends, I have been waiting for days. Including weekends, I have been waiting for 21 days.
I am a depositing player, and my verification and documents were approved months prior to my withdrawal. I knew there withdrawals were not instant like casinos like brango, but I had also very thoroughly read there T&Cs and was okay with what was stated as the standard time frame. But when I submitted my withdrawal, it said I would get my funds within five business days. I have sent support chat that screenshot but it did no good. They didn't care. Just kept repeating there standard times.
There is absolutely ZERO email communication whatsoever. The only reason I even found out that my withdrawal had been cancelled is because I logged in to check the status of it. If I didn't do that, I would have never known.
One of the last support agents I talked to, Tracy, had asked me for my bitcoin address again. I sent it and asked why. She said that it's because before a withdrawal can be approved, the crypto address has to be verified twice thru support chat. Well why isn't that in the T&Cs? Why didn't the half a dozen other support agents tell me that or ask for it? Then when I ask to speak with a manager, I'm denied one.
Finally, today, I chatted with a manager by the name of Anabelle. She was the nicest one I talked to but I'm still at a waiting standstill. She told me to come back on Monday to see if it's been approved and also told me that she emailed the withdrawal team to escalate it. So Monday will be a total of 24 days waiting on my $100 withdrawal. So we shall see.
But all in all, I would not recommend spending your money on Slots of Vegas. They do not abide by there own T&Cs so it makes everything extremely difficult, and everytime a support agent tells you something, it's always different from the previous one, and never truthful.
As of now, I really don't think they're going to payout my withdrawal. But we shall see come Monday. I will update this review with any changes if there are any.
So today, 7/3/23, my withdrawal was finally approved. Now support is saying that I now have to wait another 10 days for them to actually send the funds to my Bitcoin wallet. 🤦🏼‍♀️ Smh.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Extremely long withdrawals
  • Takes forever to connect with support chat
  • No email communications
  • Doesn't follow there own Terms and conditions
πριν από 1 έτοςΠρωτότυποΜετάφραση
I wish I could post my screenshots of these conversations I've had thru support chat and emails. It would steer everyone away from this casino. When I signed up with them, I got my one and only bonus. I got lucky and was winning and got thru my playthrough and submitted my withdrawal. I submitted my documents which were approved pretty quick, then I made my $25 verification Bitcoin deposit. I also became part of the crypto elite members because I was going to continue depositing and playing on there site so I thought the perks from that would be awesome. The same day that my withdrawal was completed I received an email stating promotions and bonuses were removed from my account because I was a "skilled" player who didn't need them. Mind you, my withdrawal was from a no deposit sign up bonus. If you have successfully received a withdrawal they classify you as a "skilled" player. I also no longer accumulate comp points. But today, when I made a deposit and played thru it, I decided to chat with support about those perks because I'm a crypto elite member. Steph told me that all of that was removed because I have withdrawn more then what I have deposited. I don't understand what the point about all the perks are then. My withdrawal was only $120 and I've deposited $55. During the withdrawal process, they reversed my withdrawal 3 times! So I sent an email asking for an update because there were no updates on my account and no explanations about the reversals, I would get emails back stating I needed to "check my account from time to time". I was in tears at one point because I felt stupid for asking questions like that. There's only been one nice person that I have chatted with. I am a verified depositing player on a few casinos and have withdrawn multiple times from two, and have never been treated this way. If you want a smooth/peaceful online casino experience, do not go to this one.
Διαβάστε περισσότεραΔιαβάστε λιγότερα
  • Actually received my withdrawal 5 days after being verified.
  • Rude support chat people.
  • They make it impossible for you to win after you've gotten your withdrawal.
SlotsandCasino
πριν από 1 έτος
Hello Bre8694! We are sorry you had a bad time in our casino. We offer promotions for our recreational players so that they have a better chance to win. The system recognizes players as skilled players and marks them in that category. We are unable to change that.
Our casino is always trying to make our clients enjoy their time playing. Once again, we are sorry this was not your case.
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