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The problem is the constant technical failures and problems with deposits that are never reflected and I request a refund, apart from all this, speaking with a specialist lawyer, they tell me that the casino cannot operate in Spain, therefore it is illegal since it does not have a license. I demand that the deposits be returned to me as well as the unapproved withdrawals of which they never answered me, and finally to say that I am self-excluded by the authorities of my country, it is even worse that it is possible for an operator to allow people with problems to go bankrupt life swindling you, 800 euros not accredited account blocking and mirror pages to free the firewalls of the authorities, I hope they close the page and of course I will go with all the weight if you do not help me to recover my money.

El problema es los constantes fallas técnicas y problemas con los depositos que nunca se reflejan y solicito reembolso, aparte de todo esto hablando con un abogado especialista me dicen que el.casino no puede operar en España por lo tanto es ilegal al no tener licencia, exijo se me devuelvan los depositis así como los reintegros no aprobados de los cuales jamás me respondieron , y ya por último decir que estoy autoexcluido por las autoridades de mi país, aun es peor que sea posible que un operador consienta que gente con problemas se arruine la vida estafandole, 800 euros no acreditados bloqueos de cuenta y páginas espejo para librar los cortafuegos de las autoridades , ojalá cierren la página y por supuesto voy a ir con todo el peso si ustedes no me ayudan para recuperar mi dinero.

Dear Aencper86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that Spanish license is necessary only for those casinos which want to operate on the Spanish market (targeting the Spain) but if the casino does not target the Spain market with their commercials, they can accept Spanish players, they are just not protected by the Spanish License.

Unfortunately, if you come to play in Curaçao licensed casino (by your free will and they are not targeting the Spanish market), you need to follow Curaçao laws.

Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by Spain.

Nevertheless, if you experienced any unauthorized transactions, please forward any supporting evidence to petronela.k@casino.guru.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Aencper86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.