1win Casino - Η απόσυρση του παίκτη υποβλήθηκε σε επεξεργασία αλλά δεν ελήφθη ακόμη. Μετά από κάποιο χρονικό διάστημα, ο παίκτης είχε σταματήσει να ανταποκρίνεται, οπότε η καταγγελία απορρίφθηκε.

I was created a withdrawal request on date 08-02-2023 time 7:00pm aprox

But still i didn't get any amount in my bank account

And 1win support team is always give same answer wait 24 hrs

Also i was emailed to payment department of 1win 7/8 emails with bank statement attached

But no one response

Please help me to get my money

Dear imranshahina0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account.

If your withdrawal was approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you for response of my complaint

Any update about my complaint

imranshahina0,

Please allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. I'll set the timer accordingly. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Thank for your response

I understand and there is no any other option

I waiting for some good news

Thank you casino guru

Is there any news regarding your withdrawal, imranshahina0? Have you received your winnings, yet?

No any wining receive 🧐

Now what should we do

Thank you very much, imranshahina0, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Imranshahina0!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Good afternoon

Your account is required to pass KYC. You have not contacted security@1win.xyz for this procedure.

Please write to the above mail, or indicate the mail to which it will be convenient for you to receive a letter to initiate verification.

Sincerely, 1win team.

Добрый день!

Вашему аккаунту требуется пройти KYC. Вы не обращались на электронную почту security@1win.xyz для прохождения данной процедуры.

Просим написать на вышеуказанную почту, либо укажите почту, на которую Вам будет удобно получить письмо для инициации верификации.

С уважением, команда 1win.

Dear imranshahina0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, 1win team!

Please, let me know if the player has passed the KYC procedure and what is the status of the withdrawal.

Good afternoon

There was no response from the player.

Sincerely, 1win team.

Добрый день!

Обращения от игрока не последовало.

С уважением, команда 1win.

imranshahina0, if you will not respond here or to the casino I will be forced to reject this complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.