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Hello, I have been trying to withdraw my money for more than two weeks and all withdrawals are rejected.

Hola, llevo intentando retirar mi dinero durante más de dos semanas y me rechazan todos los retiros.

Dear Alfonso,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello!

Thank you very much for your answer, but it is that I have been requesting withdrawals of different amounts for more than 14 days and they are all rejecting me, they are not pending. They are rejected!

I have been told to try other amounts, payment methods ... etc. but they don't give me the solution.

They say that it is a suspicious case, when they do not put any inconvenience when you enter money and lose but when you win and want to withdraw it, they are nothing more than problems and blocked.

I need the money to live and I have never had any problem in any bookmaker except with 1winb which are all problems.

thank you very much for your help

Alfonso

Hola!

Muchas gracias por si respuesta, pero es que llevo más de 14 dias solicitando retiros de diferentes cantidades y me están rechazando todos, no están pendientes. Están rechazadas!

Me han dicho que pruebe con otros importes, métodos de pago... etc. pero no me dan la solución.

Dicen que es por caso sospechoso, cuando no ponen ningún inconveniente cuando ingresas dinero y pierdes pero cuando ganas y quieres retirarlo, no son más que problemas y bloqueados.

Necesito el dinero para vivir y nunca he tenido ningún inconveniente en ninguna casa de apuestas salvo con 1winb que son todo problemas.

muchas gracias por tu ayuda

Alfonso

Could you please advise if your account has been fully verified in the past and if you’ve withdrawn any winnings previously? Thank you.

Hello,

It would be my first withdrawal and my account is verified.

Cheers

Hola,

Sería mi primer retiro y mi cuenta si que esta verificada.

Saludos

Thank you very much, Alfonso, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alfonso!

I am taking care of your complaint from now on. Please let me ask 1win Casino to participate in this process and provide us with information on the situation.

Please note, that due to the Christmas holidays, the response from the casino may take some time.

Perfect, thank you very much

Perfecto, muchas gracias

We would like to ask 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thanks a lot!! I have tried to contact them and it has been impossible.

I'm very upset because I still don't understand how you can deposit money in less than a minute several times without any problem and then you go to withdraw and they block and reject all withdrawals.

I am completely frustrated !!!

Muchas gracias!! Yo he intentado ponerme en contacto con ellos y me ha sido imposible.

Estoy muy disgustado porque todavía no entiendo como puedes depositar dinero en menos de un minuto varias veces sin ningún problema y luego vas a retirar y te bloquean y rechazan todos los retiros.

Estoy completamente frustrado!!!

Hello,

Thank you very much for your response, I have already sent all my documentation and all my identity documents.

I do not understand why so much hassle to withdraw funds if when you make a deposit it does not take even 1 minute, it should be the same procedure. I am still completely frustrated and disgusted with 1win because I have been trying to get MY money back for more than 1 month, and they tell me 14 days to send a letter.

I do not understand absolutely nothing.

Cheers

Hola,

Muchas gracias por su respuesta, yo ya mande toda mi documentación y todos los documentos de mi Identidad.

No entiendo porque tanto ajetreo para retirar los fondos si cuando haces un ingreso no se tarda ni 1 minuto, debería de ser el mismo procedimiento. Sigo completamente frustrado y disgustado con 1win porque llevo más de 1 mes intentando recuperar MI dinero, y me dicen que 14 días para enviar una carta.

NO entiendo absolutamente NADA.

Saludos

Hello all!

I would like to ask 1win Casino to notice us about any updates in the verification process.

Hello,

Sorry to turn to this medium one more time but this is frustrating.

I still do not receive my withdrawals, I have been trying to withdraw my balance since the beginning of December.

I absolutely DO NOT recommend this bookmaker to anyone, it is not serious ... you can deposit money in the account in less than a minute (in my case several) but it does not allow you to withdraw your balance.

This is a shame, I can't take it anymore, I need MY money NOW !!!!! It is urgent!!!!! I can not live without him!!!

Hola,

Siento por recurrir una vez más a este medio pero esto es frustrante.

Sigo sin recibir mis retiros, llevo intentando retirar mi balance desde primeros de diciembre.

NO recomiendo absolutamente a nadie esta casa de apuestas, no es seria... puedes depositar dinero en la cuenta en menos de un minuto (en mi caso varios) pero no te permite retirar tu balance.

Esto es una vergüenza, no aguanto más, necesito MI dinero YA!!!!! Es urgente!!!!! No puedo vivir sin el!!!

We would like to ask 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello!

Verification on the game account with the email address alfonso39@hotmail.com has been successfully completed. There are no restrictions on the game account. Funds are available for withdrawal. The player can perform any game actions on the account.

Best regards, 1Win team.

Hello Alfonso!

Thanks to the information from 1Win Casino representatives, you should be able to withdraw your funds now.

Please, let us know when you manage to receive the withdrawal.

I still cannot withdraw using the VISA payment method, which never works ...

Sigo sin poder retirar mediante el metodo de pago VISA, que nunca funciona...

I would like to ask 1win Casino representatives to advise the player on how to withdraw his funds.

Hello!

There are no restrictions on your game account. We recommend using the current link and try again. If this error is repeated, then you can change the payment system to which you are withdrawing funds. Also, if you have any difficulties, you can contact the technical support chat on our website.

Best regards, 1Win team.

Hello,

The error in my account continues, I cannot withdraw my funds through the VISA system, which is what IF they let me put money in, I cannot use another payment method. And if they have allowed the VISA to deposit money, they have to allow it to withdraw because I have been trying to withdraw MY money for more than two months.

Cheers

Hola,

El error en mi cuenta continua, no puedo retirar mis fondos mediante el sitema de VISA que es con el que SI que me dejaron meter dinero, no puedo usar otro metodo de pago. Y si han permitido la VISA para ingresar dinero lo tienen que permitir para retirar porque llevo ya más de dos meses intentando retirar MI dinero.

Saludos

Hello!

We reiterate that there are no restrictions on your account. If you cannot withdraw funds to this payment system, we recommend that you use another payment system from those available on our website.

Best regards, 1Win team.

I don't have any other payment system

No tengo ningún otro sistema de pago

Hello Alfonso!

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

The best solution in your situation, in my opinion, is that you would find a new payment method, that would also satisfy you and try to withdraw your money with it.

I would also like to ask 1win Casino to advise the player, for which payment methods are viable for the player, with his geolocation options and easing the process taken into consideration.

Hello!

We recommend the user to use such payment systems as: Tether, Perfect Money, Pay Plus. The user can choose any of the available payment systems on our website.

Best regards, 1Win team.

Hello all!

Thanks to 1win Casino to advising us on the payment methods.

Alfonso, as I mentioned above, in order to resolve the issue with the payment, I strongly suggest to choose one of the payment methods available for you and proceed with your withdrawal.

Also, please let us know about any updates on the situation.

Hello,

Look at everything it says is not true, it is impossible to withdraw the money ... even using another payment method does it let me withdraw my money. Please check the history of my withdrawals because they are all canceled.

Cheers

Hola,

Mira todo lo que dice no es cierto, es imposible retirar el dinero... ni aún usando otro método de pago me deja retirar mi dinero. Por favor revisar el historial de mis retiros porque se ven todos cancelados.

saludos

Hello Alfonso!

I would like to ask you to make an actual video or screenshots proving that you are not able to withdraw your funds from the casino. It will be very helpful in making any progress with your situation.

Good Morning,

There you can see the joke of these people, more than two months trying to withdraw MY money.

A shame...

Buenos días,

Ahí se puede ver la tomadura de pelo de esta gente, más de dos meses intentando retirar MI dinero.

Una vergüenza...

Do I understand correctly, that the numbers highlighted in red means that that particular withdrawal is denied, which in this case is the same for all your attempts?

Do you have any other confirmation of the denial of the respective withdrawals? For example messages or notifications in your casino account, emails or any other kind?

No, I have nothing else.

Of course, all those that appear in red are withdrawals that I have requested and they have canceled. But everyone, I don't know what to do to withdraw my funds, I've been like this since the beginning of December. I can't really take it anymore, I need that money to live.

No, no tengo nada más.

Claro todos los que aparecen en rojo son retiros que he solicitado y me han cancelado. Pero todos, ya no sé que hacer para poder retirar mis fondos, llevo así desde principios de Diciembre. No aguanto más de verdad, necesito ese dinero para vivir.

I would like to ask 1win Casino to explain why the player's withdrawals are getting constantly denied?

Hello!

For 31.01.2020 the player has more than 4 successful withdrawals of funds to the perfectmoney payment system.

Best regards, 1Win team.

Dear Alfonso!

I would like you to confirm us, that you received your withdrawals, mainly the original disputed amount. Please, let us know, so we can close the complaint as 'resolved'.

It's true, but I'm still upset that they didn't allow me to withdraw my money with the same payment method as the one I used to deposit it with.

They have taken a total of commissions of € 122 in Perfect Money.

Es cierto, pero sigo disgustado porque no me permitieron retirar mi dinero con el mismo método de pago que con el que lo ingrese.

Me han quitado en total de comisiones de 122€ en Perfect Money.

Hello Alfonso!

I am sorry to hear that you were charged with commissions. Please note, that payment providers may charge some fees and there is nothing the casino's or you can do about it.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.