Yonibet Casino - Η απόσυρση του παίκτη έχει καθυστερήσει.

My account is verified, but Yonibet will not pay out my money. The first application was simply canceled by Yonibet without my intervention or consent. It was said that it was a technical error. Well, mistakes can happen, but I had a strange feeling. Payment requested again and nothing has happened since. Wait a week for the second payout, although I was assured that the payout has the highest priority after the cancellation. After several inquiries, I was blocked from live chat, as if it wasn't normal to ask why your money wasn't arriving. Looks like a scam site.

Mein Account ist verifiziert, trotzdem zahlt Yonibet mein Geld nicht aus. Der erste Antrag wurde von Seiten von Yonibet einfach annulliert, ohne mein zutun oder Einverständnis. Es hieß es wäre ein technischer Fehler gewesen. Na gut Fehler können passieren aber ich hatte schon ein komisches Gefühl. Auszahlung erneut beantragt und seitdem nichts mehr passiert. Warte mit der zweiten Auszahlung nun schon eine Woche, obwohl mir nach der Annullierung zugesichert wurde die Auszahlung hat höchste Priorität. Nach mehrfacher Nachfrage wurde ich für den Live Chat gesperrt, als wäre es nicht normal nachzufragen warum sein Geld nicht ankommt. Sieht nach einer Scam Seite aus.

Dear Florian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good day,

no, I did not take advantage of a bonus and yes, I made a very small payout at the beginning, which was booked very quickly. Here you try everything to prolong the payout. The problem with Yonibet is that I have withdrawal limits and I am only allowed to have 1 open withdrawal. Now I have been successfully held out for 1 week, absolutely nothing has happened, although my account is verified, and I cannot withdraw the rest of my money either because the payment is still open.

Guten Tag,

nein ich habe keinen Bonus in Anspruch genommen und ja ich habe zu beginn eine sehr kleine Auszahlung gemacht, diese war sehr schnell gebucht. Hier nun versucht man alles um die Auszahlung in die Länge zu ziehen. Das Problem bei Yonibet ist das ich Auszahlungslimits habe und es nur erlaubt ist 1 offene Auszahlung zu haben. Nun hat man mich erfolgreich 1 Woche hingehalten, es hat sich absolut nichts getan, obwohl mein Account verifiziert ist, und ich kann den Rest meines Geldes auch nicht Auszahlen da ja die Auszahlung noch offen ist.

Thank you very much, Florian, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Many thanks for the support

Vielen Dank für die Unterstützung

Hello Florian!

From now on, I will take care of your complaint. I would like to invite representatives of Yonibet Casino into this discussion in order to provide us an information about the withdrawal issue.

Gladly, as I said, the first payment was simply canceled by Yonibet as described by me without my consent or consent, which is very strange. It has never happened to me personally, but it's good. The 2nd payout has now been requested for 7 days, my account is verified, and I have chosen an instant payout method, i.e. no bank transfer that takes days, but absolutely nothing happened in the 7 days. The live chat was blocked for me as a customer. Of course I ask about it and I don't find it incomprehensible if after all that the mood is worse than it should be. Here I am only told flimsy excuses, no reason given that justifies 7 days without progress. In the meantime I no longer have the feeling that one is even willing to pay out the money.

Gerne, wie gesagt, die erste Auszahlung wurde wie von mir beschrieben ohne meine Einwilligung oder Zustimmung einfach von Yonibet annulliert, was ja schon sehr merkwürdig ist. Mir persönlich ist es noch nie passiert, aber gut. Die 2 Auszahlung ist nun seit 7 Tagen beantragt, mein Account ist verifiziert, und ich habe eine Sofortauszahlungsmethode gewählt, also keine Banüberweisung die Tage dauert, aber in den 7 Tagen ist absolut gar nichts passiert. Der live Chat wurde für mich als Kunde gesperrt. Natürlich frage ich da nach und ich finde es auch nicht unverständlich wenn nach all dem mal die Laune schlechter ist als sie sein sollte. Hier werden mir nur fadenscheinige Ausreden gesagt, kein Grund genannt der 7 Tage ohne weiterkommen rechtfertigt. Inzwischen habe ich nicht mehr das Gefühl man ist überhaupt gewillt das Geld jemals auszuzahlen.

Dear Florian,

First of all, we'd like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.

We have checked your account as provided by Casinoguru and we were unable to find any pending withdrawal in your account. The last withdrawal dates from the 25th of June which has been rejected quite quickly, after this no other withdrawal has been requested and the balance has been played. We do apologize for any delays that you have had with the previous withdrawal requests, those issues should have been resolved now. If you require any more information please let me know!

If you by any chance have a different account we are more than happy to take a look at that for you and see if we can come to a solution. If you wish you can also contact us by either live chat which is open from 10:00 - 22:00 or by email at Support@yonibet.com

We hope to have informed you sufficiently and we wish you a lovely weekend!

Kind regards,

The Yonibet Team

Hello Florian!

According to the response from Yonibet Casino's representatives it seems that you already played your outstanding balance, is it correct?

Hello Florian!

We haven't heard from you. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.