Woopwin Casino - Η απόσυρση του παίκτη έχει καθυστερήσει και εκκρεμεί επαλήθευση.

Hello, I signed up normally at Woopin and deposited around €3500. After 2 days, I went through many games and won a total of €54,000. I then wanted to withdraw it. I had to verify my account, which I did by submitting all the required documents via email. After that, I heard nothing more, and the live chat created a ticket for me. Since then, I've been waiting and have emailed them three times. After reading everywhere that many people have problems with withdrawals and verification, I'm very worried. Unfortunately, I canceled some of the withdrawals and lost everything, so now I only have €26,000 left, and I'm waiting for the withdrawal and verification process. I didn't have such problems with other providers. What should I do now? They are taking so much time on purpose because they see that I am playing a lot and always playing on €50-games. They think I will cancel and lose everything anyway. That's what I think.

Hallo ich habe mich da ganz normal angemeldet bei woopin und ca. 3500€ eingezahlt nach 2 Tagen war ich durch viele Spiele und gewann insgesamt 54.000€ danach wollte ich es auszahlen. Musste mich verifizieren was ich auch getan habe alle Unterlagen per Mail nach Anforderungen eingereicht .Dann kam nichts mehr und live Chat hat mir ein Ticket erstellt . Seit dem warte ich drauf und habe die 3 mal per Mail angeschrieben nach dem ich überall gelesen habe das viele Probleme immer haben mit der Auszahlung und Verifizierung mache ich mir große Sorgen . Ich habe leider einiges wieder storniert und alles verloren so das ich von 54.000€ nur noch 26.000€ drauf habe und auf Auszahlung und Verifizierung warte. Ich hatte bei Andree Anbieter nicht solche Probleme . Was soll ich jetzt tun, die lassen sich extra so viel Zeit weil die sehen ich bin viel am spielen und immer auf 50€ fach spiele denken sie er wird eh alles stornieren und verspielen . So denke ich

Dear Angelobruno,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Okay, I understand, thank you very much for what you are there for us, we feel let down somehow. I will wait a little longer but it is strange, I would like to continue playing but I will wait first because if you don't get any money then unfortunately I will have to play somewhere else first

Okay verstehe ich vielen Dank was ihr für uns da seid man fühlt sich in Stich gelassen irgendwie.Ich werde noch etwas warten aber schon merkwürdig, ich will gerne auch weiter spielen aber warte erstmal weil wenn du kein Geld bekommt dann muss ich leider woanders erstmal spielen

Dear Angelobruno,

I completely understand you wish to enjoy your winnings as soon as possible.

Could you please advise whether your payout has been processed yet?

Please let me know,

Good day, no, unfortunately not, I got an answer yesterday because they didn't answer my question. I also didn't get an answer that my account isn't verified. Unfortunately, I canceled everything out of anger and continued to gamble away everything. Because I thought the money would be in my account quickly, I gambled away my private money in a real casino. Unfortunately, I'm now financially ruined. I'm going to hire a lawyer in Malta next week. Because this casino is ripping us all off. I want my money back.

Guten Tag nein leider nicht bekam gestern eine Antwort da sind die nicht auf meine Frage eingegangen . Das mein Konto nicht verifiziert jetzt ist bekam ich auch keine Antwort. Habe leider vor Wut alles storniert und alles weiter verspielt. Da ich dachte das Geld würde schnell auf mein Konto sein habe ich mein privat Geld in die in echtes Casino verzockt. Ich bin Finanziell leider jetzt zerstört. Ich werde Nächste Woche ein Anwalt auf Malta beauftragen. Weil die zocken uns alle ab dieses Casino . Ich möchte mein Geld wieder zurück

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I'll close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Yes, the fact that I lost all my money again is another matter, but if they haven't verified me for almost 3 weeks and never answer my questions and keep comforting me by saying it's taking time and they'll get back to me, that's another matter. These are very dubious sites and you should publish it so that other people don't fall for it as a protection. Why does it work for everyone else but not for them?

Ja das ich mein Geld alles wieder verzockt habe ist die andere Sache aber wenn die mich seit knapp 3 Wochen immer noch nicht verifiziert haben und nie auf meine Fragen antworten und mich immer noch trösten das es dauert und die melden sich ist eine andere Sache . Das sind sehr unseriöse Seiten und man sollte es veröffentlichen damit andere Leute da nicht reinfallen als Schutz . Wieso klappt das bei alle anderen nur bei den nicht

I wish I could be of more help.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter issues with any online casino in the future.