Γειά σου,
Νωρίτερα σήμερα, έβαλα ένα στοίχημα στην ενότητα Live Casino στο Blackjack. Το στοίχημα ήταν για 10 BGN. Έβαλα το πρώτο μου στοίχημα, το οποίο δεν ήταν κερδοφόρο. Έβαλα το δεύτερο στοίχημά μου και τη στιγμή που έκλεισε το στοίχημα, ο ιστότοπός τους χάλασε. Πρώτα εξαφανίστηκε ο έμπορος και μετά όλα τα άλλα - δεν είχα καμία σχέση. Προσπάθησα να συνδεθώ ξανά, αλλά ο σύνδεσμος δεν ήταν ακόμα προσβάσιμος και το στοίχημά μου είχε ληφθεί.
Το πρόβλημα που έχω είναι ότι όταν επικοινώνησα με την υποστήριξη, μια κυρία με το όνομα Γκαμπριέλα μου είπε ότι το στοίχημα δεν ήταν κερδισμένο. Συμφώνησα μαζί της, καθώς αυτό είναι γεγονός μιας και δεν έπαιζα. Το πρόβλημα είναι ότι ο ιστότοπος δέχεται στοιχήματα, στη συνέχεια πετάει τους χρήστες και δεν επιστρέφει το ποντάρισμα. Η κυρία ήταν εξαιρετικά ανίκανη και επαναλάμβανε συνεχώς ότι το στοίχημα ήταν επιτυχές αλλά όχι κερδισμένο.
Κάλεσα τον αριθμό τηλεφώνου που παρέχεται στον ιστότοπο και ο κύριος ήταν εξίσου «ευγενικός». Υπαινίχθηκε ότι το πρόβλημα ήταν με το ίντερνετ μου και ότι δεν υπήρχε τρόπος επιστροφής του ποσού, μετά την οποία η συνομιλία τερματίστηκε από αυτόν. Τηλεφώνησα δεύτερη φορά. όταν τελικά συνδέθηκα, άκουσα κυριολεκτικά σιωπή και μετά μου έκλεισαν το τηλέφωνο. Τηλεφώνησα για τρίτη φορά και ζήτησα να συνδεθώ με έναν επόπτη/διευθυντή, κάποιον που δεν θα φώναζε όπως ο εν λόγω κύριος. Είπε ότι δεν υπάρχει τέτοια επιλογή. Δεν είχα την ευκαιρία να μιλήσω με κανέναν άλλο.
Μετά, τηλεφώνησε η κοπέλα μου και τους ρώτησε «πώς μπορούμε να έρθουμε σε επαφή με τη διοίκηση», γιατί σε αυτή τη φάση δεν αφορούσε τόσο το στοίχημα όσο το να ήθελα να κάνω μια καταγγελία για τον κύριο. Της είπαν ότι αν καλούσαμε κατά τις ώρες εργασίας, θα μας συνέδεαν με έναν διευθυντή - κάτι που ο πρώτος κύριος, που προφανώς έχει προβλήματα θυμού, είπε ότι δεν μπορούσε να συμβεί.
Θέλω να μου μιλήσει κάποιος ικανός από τη Winbet, κάποιον που δεν φωνάζει και δεν μου κάνει διαλέξεις για το ίντερνετ μου, αλλά ακούει ήρεμα και καταλαβαίνει ποιο ήταν το πρόβλημα. Συγκεκριμένα, ότι το site τους δέχεται στοιχήματα και κολλάει. Η υποστήριξή τους ήταν αγενής και ανίκανη.
Hello,
Earlier today, I placed a bet in the Live Casino section on Blackjack. The bet was for 10 BGN. I placed my first bet, which was not a winning one. I placed my second bet, and at the moment when the betting closed, their site crashed. First, the dealer disappeared and then everything else - I had no connection. I tried to log back in, but the link was still not accessible, and my bet had been taken.
The problem I have is that when I contacted support, a lady named Gabriela told me that the bet was not winning. I agreed with her, as this is a fact since I was not playing. The problem is that the website accepts bets, then throws users out and does not return the stake. The lady was extremely incompetent and kept repeating that the bet was successful but not winning.
I called the phone number provided on the website, and the gentleman was just as "courteous". He insinuated that the problem was with my internet and there was no way to refund the amount, after which the conversation was ended by him. I called a second time; when I finally connected, I literally heard silence and then they hung up on me. I called a third time and asked to be connected with a supervisor/manager, someone who would not yell like the said gentleman. He said there was no such option. I didn't get a chance to speak to anyone else.
Afterwards, my girlfriend called and asked them "how can we get in touch with the management", because at this stage it was not so much about the bet as wanting to file a complaint about the gentleman. She was told that if we called during working hours, they would connect us to a manager - something the first gentleman, who obviously has anger issues, said couldn't happen.
I want someone competent from Winbet to talk to me, someone who doesn't shout and doesn't lecture me about my internet, but listens calmly and understands what the problem was. Specifically, that their site is accepting bets and crashing. Their support has been rude and incompetent.
Здравейте,
днес по-рано направих залог в секцията Лайф казино на Блекджек. Залога беше на стойност 10 лв. Поставих първият си залог, врътката беше не печеливша. Поставих втория си залог, като в момента в който затвориха залозите сайта им крашна. Изчезна първо дамата, която раздаваше а в последствие всичко и нямаше връзка. Опитах се да вляза отново, но все още линка не беше достъпен, а залога беше взет.
Проблема ми е, че когато се свързах със съпорта, госпожа Габриела ми обясни, че залога е бил не печеливш. Съгласих се с нея, тъй като това е факт тъй като не съм играл. Проблема е, че сайта приема залози, след което те изхвърля и не ти връща залога. Дамата беше супер не компетентна и повтаряше само, че залога е успешен но не печеливш.
Обадих се на посочения телефон в сайта, като господина беше също толкова "любезен". Обвини, че проблема е в моя интернет и няма как да възстановят сумата, след това разговора беше прекратен от негова страна. Звъннах втори път, когато най-накрая ме свързаха, буквално чух една тишина и как отново ми затвориха. Звъннах 3ти път и ги помолих да ме свържат със супервайзър/мениджър, който няма да крещи като въпросния господин. Той каза, че няма такава опция. Нямало как да говоря с когото и да е друг.
След това приятелката ми им се обади и попита "как можем да се свържем с мениджмънта" защото на този етап, не беше толкова за залога, а за да подадем оплакване към господина. Служителя и каза, че ако се обадим в работно време, ще ни свържат с мениджър. Нещо което, първия господин, който очевидно има проблеми с нервите, каза че няма как да стане.
Искам някой адекватен от уинбет да говори с мен, някой който не крещи и не ми обяснява какъв ми е бил интернета, който спокойно да ме изслуша и да кажа какъв беше проблема. А именно, че сайта им приема залози и крашва. Съпорта им е груб и некомпетентен.
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