Wildz Casino - Ο παίκτης κατηγορήθηκε ότι παρείχε λανθασμένα δεδομένα.

Due to autofillin, I did not enter all the data correctly, i.e. first name and only 3 letters of the surname are correct. I have paid 500 euros up to now and wanted to pay out 300. During the verification, my papers were then rejected several times until I then asked customer support why that was so .She then changed my data and since then my account has been blocked by the "management". Now I asked the customer support again what was going on and they said I was blocked because of suspected fraud and that my money was confiscated. I am now thinking about it with my lawyer but come because of 300 euros?

Habe auf Grund von autofillin nicht alle Daten richtig eingetragen bei also Vorname und nur 3 Buchstaben des Nachnamen stimmen .Habe bis jetz 500 Euro eingezahlt und wollte 300 auszahlen bei der verifizierung wurden meine Papiere dann mehrmals abgelehnt bis ich dann den Kundensupport befragte warum das so sei .Sie änderte dann meine daten und seitdem wurde mein Konto vom "Managment "gesperrt .Jetz hab ich nochmal beim Kundensupport angefragt was los ist und die meinten ich wäre gesperrt wegen Betrugsverdacht und das mein Geld beschlagnahmt sei .Bin jetz am überlegen mit meinem Anwalt zu kommen aber wegen 300 Euro?

Dear Amin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked T&Cs (https://www.wildz.com/en/info/terms-and-conditions/), and this is what I found:

"5.6 - You must enter all mandatory information requested in the registration form in particular, your age, your identity, your address and contact details, including a valid email address, valid mobile phone number and your place of residence and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. Note that you must be 18 years of age or older, or such higher minimum legal age as stipulated in the laws of the jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

5.7 - You are hereby notified that we carry out verification procedures and that your Account may be blocked for access or closed if we suspect that you have supplied us with false or misleading information."

I carefully reviewed your case and, unfortunately, there is nothing I can do for you in this case. You are responsible to always provide correct and full information. The casino cannot risk paying out winnings to a wrong person and you were supposed to inform the casino about this fact immediately before you started playing.

Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

Dear Amin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.