Vulkan Vegas Casino - Τα κέρδη του παίκτη είχαν περιοριστεί.

Casino Vulcan is an unfair thief society. I had 98 Euros in my playing account and without doing anything they deducted 70 euros myself. When I appealed to that, they told me that I bet it and the rest of the money is said to be casinos .. ??? They say "bonus policy" And they won't talk about it with me anymore ..

Kasino Vulkán je neférová zlodějská společnost. Měla jsem na hracím účtě 98 Euro a aniž bych něco dělala mi sami strhly 70 euro. Když jsem se k tomu odvolavala tak mi řekly že jsem to vsadila a zbytek peněz je prý kasina..??? Prý " bonusová politika "A dále se o tom semnou nebudou bavit..

Dear Jindra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cash out for their bonuses. This isn’t anything unusual, especially when the bonus was a No Deposit one.

Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Thank you very much in advance.

Best regards,

Kristina

Hello, I played ...

https://vulkanvegas.com/en/game/stoned-joker

But I didn't choose anything at that moment, I just played so I don't understand why they tore it down for me ..

Thank you for solving the problems ..

Dobrý den, hrála jsem...

https://vulkanvegas.com/en/game/stoned-joker

Ale nic jsem v té chvili nevybirala pouze jsem si hrála tak nechápu proč mi to strhly..

Dekuji za řešení problémů..

Hello everyone,

The player used a no-deposit bonus.

The max transfer to real balance is 25 euros, the T&Cs clearly indicate this:

https://vulkanvegas.com/en/kingofthebonuses-promo

Hope this clarifies.

Best regards

Hello everyone,

Thank you, Vulkan Vegas Casino, for looking into this issue.

Jindra, bonuses that don't require deposits in order to be activated usually have a maximum limit which you can claim as your legitimate winnings. The rest is deducted. In this case, it was €25, as stated in the Bonus T&Cs. If you played with this bonus, the casino didn't do anything wrong or unfair, therefore there is nothing more we can do to support your case.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.