Έχω 500 ευρώ στον λογαριασμό μου, ο οποίος έχει μπλοκαριστεί. Αρχικά ζητούσαν συνεχώς έγγραφα επαλήθευσης, τα οποία και έστελνα. Μετά από αυτό, όχι μόνο δεν ενέκριναν την απόσυρσή μου, αλλά έκλεισαν και τον λογαριασμό μου. Η δικαιολογία τους ήταν ότι είχα αλλάξει το επίθετό μου επειδή παντρεύτηκα πρόσφατα. Τους έστειλα με email τόσο το νέο όσο και το παλιό μου δελτίο ταυτότητας, και επίσης συμπλήρωσα και έστειλα μια φόρμα που μου έδωσαν. Η ομάδα υποστήριξης ισχυρίζεται ότι δεν έλαβε το email, παρόλο που έστειλα τουλάχιστον τρία. Μην κάνετε κατάθεση σε αυτό το καζίνο. Ο λογαριασμός μου είναι μπλοκαρισμένος και η ομάδα υποστήριξης μόλις μου δίνει τη λύση.
I have 500 euros in my account, which has been blocked. Initially, they constantly asked for verification documents, which I sent. After that, not only did they not approve my withdrawal, but they also blocked my account. Their excuse was that I had changed my last name because I recently got married. I emailed them both my new and old ID cards, and I also filled out and sent a form they provided. The support team claims they didn't receive the email, even though I sent at least three. Do not deposit in this casino. My account is blocked, and the support team is just giving me the runaround.
Имам 500 евро в акаунта който бе блокиран.Първоначално постоянно искаха документи за верификация който изпращах,после не само че не одобриха тегленето ми но и ми блокиряха акаунта.Оправданието им беше че съм си сменила фамилията тъй като се ожених наскоро.Изпратих им по имейл и новата и страта ми лична карта,отделно попълних и форма изпратена от тях и я изпратих и нея.Съпорта твърди че не е получавал имейла,а изпратих поне три.Не депозирайте в това казино.Акаунта ми е спрян а съпорта само ме раизграва.
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