Φεύγω συνημμένο την τελευταία μου συνομιλία με έναν υπεύθυνο καζίνο:
χειριστής:
Οι αναλήψεις διεκπεραιώνονται εντός της περιόδου που καθορίζεται στους κανονισμούς του συλλόγου.
12:20 μμ
ΕΓΩ:
Λοιπόν, ναι, αλλά παρακαλώ κοιτάξτε στο προφίλ μου και θα δείτε ότι στις 31.05 όλα τα αιτήματά μου που δημιουργήθηκαν στις 07.05 ακυρώθηκαν, οπότε η περίοδος αναμονής δεν θα πρέπει να ισχύει πλέον για εμένα επειδή έχω ήδη περιμένει σχεδόν 30 ημέρες
χειριστής:
Ευχαριστώ που περίμενες. Μην ανησυχείτε, θα προσπαθήσουμε να επιλύσουμε τα ευρήματά σας το συντομότερο δυνατό, απλώς περιμένετε.
12:23 μμ
ΕΓΩ:
Μπορείτε να ελέγξετε γιατί ακυρώθηκαν τα αντίστοιχα αιτήματά μου
Χειριστής:
Δουλεύω την ερώτησή σας. Παρακαλώ μην κλείσετε το chat room.
12:25 μμ
ΕΓΩ:
Επειδή ακυρώθηκαν από το καζίνο, οπότε δεν μου φαίνεται φυσιολογικό και δίκαιο να μου πείτε να περιμένω ξανά για να περάσει η περίοδος αναμονής που περίμενα ήδη μια φορά και τώρα να ξεκινήσω από την αρχή
Ο Rey εργάζεται για μια απάντηση για εσάς. Παρακαλώ μείνετε στο chat room.
χειριστής:
Σας ευχαριστούμε για την αναμονή, η απόσυρση ακυρώθηκε για τεχνικούς λόγους. Ζητούμε συγγνώμη για την ταλαιπωρία που προκλήθηκε. Θα προσπαθήσουμε να εγκρίνουμε την απόσυρσή σας σύντομα, περιμένετε.
12:29 μμ
ΕΓΩ:
Ελπίζω να λύσετε το πρόβλημα σήμερα γιατί δεν έφταιγα εγώ που ακυρώθηκαν τα αιτήματα. Και δεν φαίνεται φυσιολογικό να περιμένεις ξανά
Χειριστής:
Έχεις δίκιο, δεν φταις εσύ. Θα προσπαθήσουμε να επεξεργαστούμε τα αιτήματά σας το συντομότερο δυνατό.
12:32 μμ
I leave attached my last conversation with a casino operator:
operator:
Withdrawals are processed within the period specified in the club rules.
12:20 p.m
I:
Well, yes, but please look in my profile and you will see that on 31.05 all my requests created on 07.05 were canceled, so that waiting period should no longer apply to me because I I have already waited almost 30 days
operator:
Thank you for waiting. Don't worry, we will try to resolve your findings as soon as possible, just wait.
12:23 p.m
I:
Can you please check why my respective requests were cancelled
Operator:
I am working on your question. Please do not close the chat room.
12:25 p.m
I:
Because they were canceled by the casino, so it doesn't seem normal and fair for you to tell me to wait again for the waiting period that I already waited once to pass, and now to start all over again
Rey is working on a response for you. Please stay in the chat room.
operator:
Thank you for waiting, the withdrawal has been canceled due to technical reasons. We apologize for the inconvenience caused. We will try to approve your withdrawal soon, please wait.
12:29 p.m
I:
I hope you solve the problem today because it was not my fault that the requests were cancelled. And it doesn't seem normal to wait again
Operator:
You're right, it's not your fault. We will try to process your requests as soon as possible.
12:32 p.m
Vă las atașat ultima mea conversație cu un operator al cazinoului:
operator:
Retragerile sunt procesate în perioada specificată în regulamentul clubului.
12:20
Eu:
Păi da dar uită-te te rog în profilul meu și ai să vezi ca pe data de 31.05 mi s-au anulat toate cererile create în data de 07.05 așadar ca mie nu ar trebuii să mi se mai aplice acel termen de așteptare pentru ca eu deja am așteptat aproape 30 zile
operator:
Vă mulțumim că ați așteptat. Nu vă faceți griji, ne vom strădui să vă rezolvăm descoperirile cât mai curând posibil, doar așteptați.
12:23
eu:
Poți verifica te rog de ce mi-au fost anulate cererile respective
Operator:
Lucrez la întrebarea dumneavoastră. Vă rugăm să nu închideți camera de chat.
12:25
Eu:
Căci au fost anulate din partea cazinoului așa ca nu mi se pare normal și corect din partea dvs să îmi spuneți să aștept din nou să treacă perioada de așteptare pe care eu deja am așteptat-o odată ., iar acum să o iau de la capat
Rey is working on a response for you. Please remain in the chat room.
operator:
Vă mulțumim că ați așteptat, retragerea a fost anulată din motive tehnice. Ne cerem scuze pentru neplăcerile create. Vom încerca să aprobăm retragerea dvs. în curând, vă rugăm să așteptați.
12:29
Eu:
Sper ca azi să rezolvați problema căci nu din vina mea s-au anulat cererile. Și nu mi se pare normal să aștept din nou
Operator:
Ai dreptate, nu e vina ta. Vom încerca să vă procesăm cererile cât mai curând posibil.
12:32
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