Vave Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

I submitted a withdrawal request yesterday evening, Bitcoin withdrawals should be instant at least within a couple hours. I deceived an email at 8 pm that it was approved. I woke in middle of night to discover my account balance back up and the withdrawal declined. I see no money and no more emails. So I resubmit and it also gets declined. I start sending emails I finally get a reply which was a bold face lie saying they sent it but it failed to reach my wallet. Upon checking on the blockchain they actually hadn’t sent a dime. They sent the approval emails TWICE but declined it both times. Now I’ve been waiting a full day for a payment I should have received 23 hours ago. They are refusing to process and refusing to reply. I have screenshots of all.

Dear Kegegg1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kegegg1,

Have you received your withdrawal from the casino yet?

Dear Kegegg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.