SupaBet Casino - Ο λογαριασμός του παίκτη δεν έχει κλείσει.

Good day,

I lost a lot of money at Supabet Casino a while ago. Unfortunately, this happened after I asked them to close my account due to gambling addiction. To this day, they haven't closed my account, and the request was made over two months ago. I hope they can help me recover the losses I suffered after informing Supabet that I have a gambling addiction.

Guten Tag,

Ich habe bei dem supabet casino vor einer ganzen Weile sehr viel Geld verloren. Leider nachdem ich sie darum gebeten habe mein konto wegen spielsucht zu schließen. Bis heute haben sie mein konto nicht geschlossen und die bitte war vor über 2 monaten. Ich hoffe sie können mir helfen die Verluste zurückzuholen die ich nachdem ich supabet darüber informiert habe das ich spielsüchtig bin erlitten habe.

Dear justins99js,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your self-exclusion requests you sent to the casino?
• Have you unsubscribed from the casino's marketing communication?
• Have you tried contacting live chat support after your request wasn't granted? With what result?
• When was the last time you deposited in the casino?
• My email is tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day,

Thank you for your reply! I've sent you the information and screenshots via email. If you need anything else, please feel free to contact me.

Guten Tag,

Vielen Dank für die Antwort! Ich habe Ihnen die Informationen und Screenshots via email zukommen lassen. Wenn Sie noch mehr benötigen stehe ich zur Verfügung.

Thanks for the responses and emails.

• Have you tried contacting live chat support after you made the request via email, but it wasn't granted?
• Have you tried using the 'unsubscribe' option in the newsletter you received from the casino?
• Have you asked the casino for a refund of lost funds due to failed player protection?

Please let me know. If there is any other communication you saved when interacting with casino support, please share it with me as well at tomas@casino.guru

Yes, I contacted the live chat several times. They kept referring me to the email, and I continued to lose money.

No, I still receive the newsletter.

Yes, I have already requested a refund.

Ja ich habe den live Chat mehrfach kontaktiert. Sie verwiesen mich immer weiter auf die Mail und ich konnte weiter Geld verlieren.

Nein ich bekomme den Newsletter noch.

Ja uch habe schon eine Rückerstattung gefordert.

Thank you very much, justins99js, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello justins99js, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of SupaBet Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if you can provide us with any and all relevant evidence.  

Thank you for your patience and cooperation in advance.