Στις 17 Ιανουαρίου, έκανα ανάληψη μέσω άμεσης τραπεζικής μεταφοράς. Είμαι χρήστης εδώ και χρόνια, έχω επαληθευτεί και έχω αποσυρθεί στο παρελθόν.
Επειδή ήταν μεγάλο το ποσό, ζήτησαν επαλήθευση της τραπεζικής μου κίνησης, την οποία έδωσα αμέσως και επαληθεύτηκε μέσα σε λίγες ώρες. Στη συνέχεια, μου είπαν ότι πρέπει να περιμένω το πολύ 48 ώρες για να διεκπεραιωθεί η ανάληψη. Αφού πέρασαν οι 48 ώρες, μου είπαν ότι επειδή ήταν μεγάλο το ποσό, θα πάρει περισσότερο χρόνο, κάτι που δεν μπορούσαν να προσδιορίσουν. Αλλά λέω, οι όροι και τα χρονοδιαγράμματα τους αναφέρονται ξεκάθαρα σε διάφορες σελίδες, όπως και τα μέγιστα ποσά ανάληψης. Ακολουθώντας όλες αυτές τις οδηγίες, έχοντας επαληθευτεί και εγκριθεί, οι όροι τους δεν θα πρέπει να παραμείνουν ίδιοι ανεξαρτήτως ποσού; Ειδικά αφού δεν υπάρχει πουθενά ένδειξη που να δηλώνει το αντίθετο. Πέρασε σχεδόν μια εβδομάδα τώρα με την απόσυρση να εκκρεμεί.
On January 17, I made a withdrawal via instant bank transfer. I've been a user for years, verified and have withdrawn in the past.
Since it was a large amount, they asked for verification of my bank statement, which I promptly provided and was verified within a few hours. They then told me I should wait a maximum of 48 hours for the withdrawal to be processed. After the 48 hours passed, they told me that since it was a large amount, it would take more time, which they couldn't specify. But I say, their terms and timelines are clearly stated on various pages, just like the maximum withdrawal amounts. Following all these guidelines, having been verified and approved, shouldn't their terms remain the same regardless of the amount? Especially since there's no indication anywhere stating otherwise. It's been practically a week now with the withdrawal pending.
Il 17 Gennaio ho prelevato tramite bonifico istantaneo. Già utente da anni, verificata e già prelevato in passato.
trattandosi di un esporto elevato mi chiedono la verifica dell’estratto conto, subito fornita e verificato dopo poche ore. Al che mi dicono che devo attendere al massimo 48 ore per la lavorazione del prelievo. Passate le 48 ore mi dicono che essendo un importo elevato ci vorrà più tempo, che non è loro possibile indicarmi. Ma dico io, i loro termini e le tempistiche sono bene dichiarante nelle varie pagine, così come gli importi massimi di prelievo. Rispettando il tutto, essendo già stata verificata e approvata, i loro termini non dovrebbero essere i medesimi a prescindere dall’importo? Anche perché non è segnato da nessuna parte il contrario. È praticamente una settimana che il prelievo è in sospeso
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