Sportuna Casino - Ο παίκτης ζητά υποστήριξη για αυτο-αποκλεισμό.

Good morning, after several requests to self-exclude my account for problem gambling the casino does not close.

I ask for your support.

Thank you

Buongiorno, dopo varie richieste di autoesclusione del mio account per gioco problematico il casino non chiude.

Chiedo il vostro supporto.

Grazie

Dear Enjoy1984,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@sportuna.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Could you please forward me the self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Thanks for your support Kristina.

I sent everything via email.

Grazie per il tuo supporto Kristina.

Ho inviato tutto tramite email.

Thank you very much, Enjoy1984, for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Enjoy1984, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Sportuna Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if you can provide us with any and all relevant evidence.  

Thank you for your patience and cooperation in advance.