Έκανα εγγραφή στο σπίτι στις 24/10/24. Μόλις έκανα εγγραφή, άρχισα να παίζω αμέσως. Με το ποσό που κατατέθηκε, απέκτησα σημαντικά κέρδη σε σύγκριση με την αρχική κατάθεση. Τότε ήταν που αποφάσισα να κάνω την πρώτη μου απόσυρση. Στις 11 ζήτησα την απόσυρση, η οποία παρέμεινε σε εκκρεμότητα για 8 ημέρες. Κατά την επικοινωνία με τη συνομιλία, η απάντηση ήταν πάντα η ίδια: "Απλώς περιμένετε". Μετά από μακρά αναμονή, αποφάσισα να ακυρώσω το αίτημα ανάληψης.
Και πάλι επικοινώνησα με το chat και με ενημέρωσαν ότι η ανάληψη δεν ολοκληρώθηκε λόγω έλλειψης επαλήθευσης λογαριασμού. Ωστόσο, πώς θα μπορούσα να επαληθεύσω τον λογαριασμό μου εάν ο οδηγός επαλήθευσης δεν ήταν ορατός σε εμένα; Αναγκάστηκα να περιμένω άλλες 2 μέρες μέχρι να λυθεί το πρόβλημα. Διόρθωσαν το πρόβλημα με τον οδηγό και τότε ζήτησαν τεκμηρίωση. Έστειλα τα έγγραφα, αλλά χρειάστηκαν άλλες 3 μέρες για επαλήθευση. Έλειπε ένα έγγραφο που δεν έγινε αποδεκτό: το αντίγραφο κίνησης. Δεν εξήγησαν γιατί αρνήθηκαν το έγγραφο, απλώς το απέρριψαν.
Για να διευκρινίσω, επικοινώνησα με την τράπεζά μου, η οποία επιβεβαίωσε ότι η δήλωση ήταν σωστή. Έστειλα ξανά το έγγραφο, μέχρι που τελικά αποδέχτηκαν και επαλήθευσαν τον λογαριασμό. Τώρα, στις 23, έκανα δύο αιτήματα ανάληψης, το ένα για 1.800 και το άλλο για 1.000 και μέχρι στιγμής δεν έχει κατατεθεί το ποσό στον λογαριασμό μου. Αυτή η κατάσταση προκάλεσε ψυχική και σωματική εξάντληση, με αποτέλεσμα αρκετούς πονοκεφάλους.
I registered at the house on 01/10/24. As soon as I registered, I started playing immediately. With the amount deposited, I obtained considerable gains compared to the initial deposit. It was then that I decided to make my first withdrawal. On the 11th, I requested the withdrawal, which remained pending for 8 days. When contacting chat, the response was always the same: "Just wait." After a long wait, I decided to cancel the withdrawal request.
Again, I contacted chat, and they informed me that the withdrawal was not completed due to the lack of account verification. However, how could I verify my account if the verification guide was not visible to me? I was forced to wait another 2 days until the problem was resolved. They fixed the problem with the guide, and that's when they requested documentation. I sent the documents, but it took another 3 days for verification. There was one document missing that was not accepted: the bank statement. They did not explain why they refused the document, they just rejected it.
To clarify, I contacted my bank, who confirmed that the statement was correct. I sent the document again, until they finally accepted and verified the account. Now, on the 23rd, I made two withdrawal requests, one for 1,800 and the other for 1,000, and so far the amount has not been deposited into my account. This situation caused mental and physical exhaustion, resulting in several headaches.
Me cadastrei na casa no dia 10/01/24. Assim que me registrei, comecei a jogar imediatamente. Com o valor depositado, obtive ganhos consideráveis em relação ao depósito inicial. Foi então que decidi fazer minha primeira retirada. No dia 11, solicitei o saque, que ficou pendente por 8 dias. Ao entrar em contato com o chat, a resposta era sempre a mesma: "Apenas espere". Após muita espera, decidi cancelar o pedido de saque.
Novamente, entrei em contato com o chat, e eles informaram que a retirada não foi concluída devido à falta de verificação da conta. No entanto, como poderia verificar minha conta se o guia de verificação não estava visível para mim? Fui obrigado a esperar mais 2 dias até que o problema fosse resolvido. Corrigiram o problema do guia, e foi então que solicitaram a documentação. Enviei os documentos, mas foram necessários mais 3 dias para a verificação. Faltava um documento que não foi aceito: o extrato bancário. Eles não explicaram por que recusaram o documento, apenas o rejeitaram.
Para esclarecer, entrei em contato com meu banco, que confirmou que o extrato estava correto. Enviei novamente o documento, até que finalmente aceitaram e verificaram a conta. Agora, no dia 23, fiz dois pedidos de retirada, um no valor de 1.800 e outro de 1.000, e até agora o valor não foi depositado em minha conta. Essa situação causou desgaste mental e físico, resultando em várias dores de cabeça.
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