Spinanga Casino - Ο παίκτης αντιμετωπίζει λανθασμένη κατάθεση και μη ανταπόκριση στην εξυπηρέτηση πελατών.

I registered to the casino to play aviator as advertised, but not only was the aviator not available, but I also had to bet the amount of the 10 euros I deposited in order to make a withdrawal.

So, I bet the 10 euros, doubled it to 20, and when I went to withdraw, it made another deposit of 20 euros instead of a withdrawal.

The customer service is mocking me and not responding to me.

Please help if you can. After I wagered the initial amount, it won't let me take it, and now they're telling me to bet the extra 20 that they took from my card without my consent because I clicked on withdrawal and they made a deposit.

Thank you in advance.

Εκανα εγγραφη στο καζινο για να παιξω το aviator οπως διαφημιζονταν αλλα ουτε το aviator υπηρχε και μετα την καταθεση των 10 ευρω που εκανα επρεπε να στοιχηματισω το ποσο για να κανω αναληψη

Ετσι στοιχηματισα τα 10 ευρω τα διπλασιασα σε 20 και πηγαινοντας να κανω αναληψη μ εκανε αλλη μια καταθεση 20 ευρω αντι για αναληψη

Στην εξυπηρετηση με δουλευουν και δεν μ απαντανε

Σας παρακαλω αν μπορειτε να βοηθησετε γιατι αφου στοιχηματισα το αρχικο ποσο δεν μ αφηνει να το παρω και τωρα παλι με λενε να στοιχηματισω και τ αλλα 20 που χωρις να θελω μου πηραν απο τη καρτα μου γιατι εγω πατησα αναληψη κι αυτοι κανανε καταθεση

Ευχαριστω εκ των προτερων

Dear karkalisotiria,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the screenshot of your transaction history showing your deposits and withdrawals? It is possible that you might have made a mistake and accidentally chose deposit instead of withdrawal.

Also, please forward me any communication between you and the casino that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear karkalisotiria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I applied for withdrawal and they finally accepted it and it was completed after three days

Thanks, issue closed

Αιτηθηκα αναληψη και τελικα το δεχτηκαν και ολοκληρωθηκε μετα απο τρεις μερες

Ευχαριστώ το ζητημα εκλεισε

In this casino, if you make a deposit, you must first bet the entire deposit you made as a bonus and then request a withdrawal

The service is not working at all

It is advertised that it has games that don't exist like aviator and if you ask them they tell you that at the moment we have a technical problem.....

Far far away from this casino

Σ αυτο το καζινο αν κανεις καταθεση πρεπει πρωτα να στοιχηματισεις ολη τη καταθεση που εκανες σασ να ειναι μπονους και μετα να αιτηθεις αναληψη

Μακρια ουτε η εξυπηρετηση δε δουλευει

Διαφημιζεται οτι εχει παιχνιδια τα οποια δεν υπαρχουν οπως το aviator και αν τους ρωτησεις σου λενε οτι αυτη τη στιγμη εχουμε τεχνικο προβλημα.....

Μακρια μακρια μακρια απο αυτο το καζινο

Dear karkalisotiria,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru