καλημερα μολις ειχα ανοιξει τον gaming λογαριασμο με τον Snai, στειλα τα εγγραφα, εγκρινα... πηρα μερος στο παιχνιδι της ρουλετας, νομιζω ημουν στην πλατφορμα για λιγοτερο απο μια ωρα, ειχα κερδισει 80 ευρω και ηθελα να το αποσύρω και αυτό έκανα, αμέσως μετά την ανάληψη, έλαβα το μήνυμα από το άρθρο 14, που όριζε "αναστολή για έρευνα", κατά συνέπεια τα 80€ δεν πιστώθηκαν ποτέ σε εμένα και ο λογαριασμός παιχνιδιών μου μπλοκαρίστηκε και δεν μπορώ μεγαλύτερη πρόσβαση σε αυτό
ευχαριστώ αν μπορείτε να με βοηθήσετε
Good morning, I had just opened the gaming account with Snai, sent the documents, approved... I took part in the roulette game, I think I was on the platform for less than an hour, I had won 80 euros and I wanted to withdraw it and that's what I did, immediately after having made the withdrawal, I received the message from article 14, specifying "suspended for investigation", consequently the €80 was never credited to me and my gaming account was blocked and I can no longer access it
thank you if you can help me
Buongiorno, avevo appena aperto il conto gioco con Snai , mandato i documenti, approvati .. ho partecipato al gioco della roulette penso di essere stata sulla piattaforma nemmeno un ora , avevo vinto 80 euro e volevo prelevarli ed è quello che ho fatto , subito dopo aver fatto il prelievo mi è arrivato il messaggio dell articolo 14, specificando "sospeso per indagine " di conseguenza gli 80 € non mi sono mai stati accreditati e bloccato il conto gioco da cui non posso più accedere
grazie a voi se riuscirete ad aiutarmi
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