Δεν ξέρω καν από πού να ξεκινήσω... Χθες λοιπόν, στις 8 Ιανουαρίου 2025, έκανα κατάθεση 60 ευρώ, και κατάφερα να κερδίσω 270 ευρώ. Ζήτησα απόσυρση και όλα φάνηκαν καλά αρχικά. Ωστόσο, 7 ώρες αφότου έκανα το αίτημα ανάληψης, το οποίο ήταν ακόμη σε εκκρεμότητα, απορρίφθηκε. Έλεγξα το email μου για περισσότερες λεπτομέρειες και ανακάλυψα ότι ο λογαριασμός μου έπρεπε να επαληθευτεί ξανά, παρόλο που το είχα ήδη επαληθεύσει πλήρως όταν δημιούργησα τον λογαριασμό μου στο Smokace. Έλαβα ένα email και πέρασα ξανά τη διαδικασία επαλήθευσης. Έχω επισυνάψει στοιχεία για αυτό εδώ. Ωστόσο, ακόμη και μετά την υποβολή άλλου αιτήματος ανάληψης των 270 ευρώ μέσω τραπεζικού εμβάσματος στις 11:00, εξακολουθεί να εκκρεμεί. Πότε θα λάβω πραγματικά τα χρήματά μου; Αυτό δεν είναι το πρώτο παράπονο αυτού του είδους που έχω δει για αυτό το καζίνο, και απλά δεν το καταλαβαίνω... Για να μην αναφέρουμε τη ζωντανή συνομιλία τους μοιάζει σαν να μιλάνε με ένα bot AI, με αυτοματοποιημένες απαντήσεις, είτε πρόκειται για Τμήμα Βραζιλίας ή τμήμα Αγγλικών — απλά δεν το καταλαβαίνω. Επισυνάπτω τα έγγραφα και ελπίζω η κατάσταση να επιλυθεί το συντομότερο δυνατό! 270 ευρώ είναι τελικά.
I don't even know where to begin... So yesterday, on January 8, 2025, I made a deposit of 60 euros, and I managed to win 270 euros. I requested a withdrawal, and everything seemed fine initially. However, 7 hours after I made the withdrawal request, which was still pending, it was rejected. I checked my email for more details and found out that my account needed to be verified again, even though I had already fully verified it when I created my account on Smokace. I received an email and went through the verification process again; I've attached evidence of this here. Yet, even after making another withdrawal request for the 270 euros via bank transfer at 11:00, it is still pending. When will I actually receive my money? This isn't the first complaint of this nature I've seen about this casino, and I just don't understand it... Not to mention their live chat feels like talking to an AI bot, with automated responses, whether it's the Brazilian department or the English department—I just don't get it. I am attaching the documents and hope the situation gets resolved as quickly as possible! It's 270 euros, after all.
Nem sei por onde começar... Então ontem no dia 08 de janeiro de 2025 fiz um depósito de 60 euros nos quais obtive de lucro 270 euros no qual eu pedi levantamento até aí tudo bem... Só que passado 7 horas após o pedido levantamento que ainda estava pendente , foi rejeitado ou seja recusado , no qual eu fui verificar o email e ver mais detalhes e disse que a minha conta teria que ser verificada no qual eu quando criei a conta na smokace já tinha verificado ela toda ... Recebi então o email e verifiquei de novo a conta tudo direito deixo aqui os anexos para provar isso... Mas até agora quando fiz novamente o pedido de levantamento por transferência bancária dos 270 euros as 11:00 ainda está pendente , ou seja... Até que ponto irei receber o meu dinheiro? Já não e a primeira reclamação deste tipo que vejo neste casino não entendo mesmo... Não falando de que o chat ao vivo parece mais um bot AI a falar conosco com respostas automáticas seja no departamento brasileiro ou em no departamento inglês juro que não entendo... Deixo aqui os anexos e espero que a situação se resolva o mais rápido possível! Pois são 270 euros .
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