Έκανα μια κατάθεση 400,00 R$ για ένα μπόνους 150%, έβαλα τα χρήματα του μπόνους και έπρεπε να εκπληρώσω τις απαιτήσεις ανατροπής, τις οποίες κατάφερα να ολοκληρώσω και ζήτησα την ανάληψη. Χθες έλαβα αρνητική απάντηση στο αίτημα ανάληψης, δηλώνοντας ότι παραβίασα τους κανόνες μπόνους.
Κατά τη διάρκεια της κλήσης, ο εκπρόσωπος είπε ότι είχα κάνει ένα στοίχημα πάνω από τη μέγιστη επιτρεπόμενη τιμή, η οποία θα ήταν 9,00 R$. Είμαι 100% σίγουρος ότι δεν πλησίασα καν αυτό το όριο, καθώς το υψηλότερο στοίχημά μου ήταν 2,50 R$. Μετά την ανάκριση, οπισθοχώρησε και είπε ότι είχα παραβιάσει τους κανόνες για τις πολλαπλές οθόνες, δηλώνοντας ότι δεν έπρεπε να παίζω σε πολλές οθόνες ταυτόχρονα (κάτι που έκανα στην πραγματικότητα). Έπαιζα σε δύο οθόνες στον υπολογιστή μου και μια άλλη στο τηλέφωνό μου, ωστόσο ακόμα και με τρεις οθόνες συνολικά, δεν ξεπέρασα το μέγιστο όριο πονταρίσματος των 9 R$.
Χρησιμοποιούσα τρεις οθόνες επειδή η ανατροπή είναι αρκετά μεγάλη και θα χρειαζόταν πολύς χρόνος για να επιτευχθεί ο στόχος.
Έπαιζα στο ίδιο περιβάλλον με την ίδια IP, αλλά χρησιμοποιούσα πολλές συσκευές.
Δεν έχει νόημα να ακυρώσω την απόσυρσή μου. Τα άτομα που παίζουν μπόνους κυνήγι/ανατροπές χρησιμοποιούν μερικές φορές τέσσερις ή περισσότερες οθόνες ταυτόχρονα.
Έχω αρκετές ερωτήσεις:
1- Εάν διέπραξα παράβαση, γιατί μου επιτρεπόταν να παίξω μέχρι την ολοκλήρωση και να μπλοκάρω την απόσυρσή μου μόνο μετά την ολοκλήρωση του rollover; Αν είχα ενημερωθεί νωρίτερα, θα είχα αυξήσει το στοίχημά μου και θα είχα τελειώσει νωρίτερα. Αισθάνομαι σαν να έπαιζαν μαζί μου.
2- Γιατί μου είπαν αρχικά ότι αρνήθηκα την ανάληψη λόγω στοιχήματος πάνω από 9,00 R$ και όχι για το ζήτημα της πολλαπλής οθόνης; Και αν ήταν πράγματι ένα θέμα η πολλαπλή προβολή, γιατί μου επετράπη να παίξω εξαρχής; Τίποτα από αυτά δεν έχει νόημα.
3- Αυτή είναι η δεύτερη φορά που μπλοκάρεται η ανάληψη μου. Την πρώτη φορά, έβαλα κατά λάθος ένα στοίχημα 12,00 R$ (μόνο μία στις περισσότερες από 18.000 περιστροφές σε διάφορους κουλοχέρηδες) σε ένα κουλοχέρη που ονομάζεται Chaos Crew, το οποίο κατέληξε να είναι ένα κερδοφόρο στοίχημα (144,00). Μου επέστρεψαν την κατάθεσή μου των 200,00 R$, αλλά κράτησαν τα κέρδη μου των 1.380,00 R$. Και πάλι, με άφησαν να ολοκληρώσω ολόκληρο το rollover μόνο για να μπλοκάρουν την απόσυρσή μου.
4- Κατανοώ τους κανόνες του καζίνο, αλλά σε αυτές τις δύο περιπτώσεις, φαίνεται να υπάρχει έλλειψη επιείκειας. Κοιτάζοντας ολόκληρο το ιστορικό των στοιχημάτων μου, έχω κάνει όλα όσα μου ζήτησαν. Δεν ζητάω εκατομμύρια, που για το καζίνο δεν θα ήταν τίποτα. Αυτό με οδήγησε στη δυσαρέσκειά μου ως πελάτη.
Θα εκτιμούσα τις σκέψεις σας για αυτό το θέμα και οποιαδήποτε βοήθεια παρέχετε. Εάν χρειάζεστε περισσότερες πληροφορίες, είμαι στην ευχάριστη θέση να τις παρέχω.
ΥΓ Το ποσό της κατάθεσής μου είναι διαθέσιμο για ανάληψη, αλλά το συνολικό ποσό που κέρδισα έχει ήδη εξαφανιστεί από τον λογαριασμό μου.
I made a deposit of R$ 400.00 for a 150% bonus, I entered the bonus money and had to fulfill the rollover requirements, which I managed to complete and requested the withdrawal. Yesterday I received a negative reply to my withdrawal request, stating that I violated the bonus rules.
During the call, the representative said that I had made a bet above the maximum allowed value, which would be R$ 9.00. I am 100% certain that I didn't even approach this limit, as my highest bet was R$ 2.50. After questioning, he backtracked and said that I had violated the multi-screen rules, stating that I should not have been playing on multiple screens at the same time (which I actually did). I was playing on two screens on my computer and another on my phone, however even with three screens total, I did not exceed the maximum bet limit of R$ 9.
I was using three screens because the rollover is quite large, and it would have taken a considerable amount of time to meet the goal.
I was playing in the same environment with the same IP, but using multiple devices.
It doesn't make any sense to invalidate my withdrawal. People who play bonus hunts/rollovers sometimes use four screens or more at the same time.
I have several questions:
1- If I was committing an infraction, why was I allowed to play to completion and only block my withdrawal after completing the rollover? If I had been informed earlier, I would have increased my bet and finished sooner. It feels as though they were just toying with me.
2- Why was I initially told that I was denied withdrawal due to a bet above R$ 9.00 and not for the multi-screen issue? And if multi-screening was indeed an issue, why was I allowed to play in the first place? None of this makes sense.
3- This is the second time my withdrawal has been blocked. The first time, I mistakenly made a bet of R$ 12.00 (just one out of more than 18,000 spins in various slots) on a slot called Chaos Crew, which ended up being a winning bet (144,00). They refunded my deposit of R$ 200.00 but withheld my winnings of R$ 1,380.00. Yet again, they let me fulfill the entire rollover only to block my withdrawal.
4- I understand the casino's rules, but in these two cases, there seems to be a lack of leniency. Looking at the entire history of my betting, I have done everything that they requested. I am not asking for millions, which for the casino would be nothing. This has led to my dissatisfaction as a customer.
I would appreciate your thoughts on this matter and any assistance you might provide. If you need more information, I am more than happy to provide it.
P.S. My deposit amount is available for withdrawal, but the total amount that I won has already disappeared from my account.
Realizei um depósito de R$ 400,00 para um bonus de 150%, entrei no dinheiro do bonus e tive que fazer o rollover necessário, consegui terminar o rollover e solicitei o saque. Ontem obtive a negativa do saque, dizendo que eu violei as regras do bonus.
Na ligação o atendente disse que eu tinha realizado uma aposta acima do valor maximo permitido, que seria de R$ 9,00. eu tenho 100% de certeza que nem cheguei perto disse, pois a minha maior aposta foi de R$ 2,50. Após o questionamento ele voltou atrás e disse que o motivo era multi guias, me disse que no caso eu não poderia jogar em varias guias ao mesmo tempo (o que realmente aconteceu), eu estava jogando com 2 telas no computador e um outra tela no meu celular mesmo com 3 telas no total não atingi o valor maximo da aposta de 9 reais.
Eu estava jogando com 3 telas pois o rollover é enorme, eu teria que ficar muito tempo para atingir a meta.
Eu estava jogando no mesmo ambiente com o mesmo ip, mas com aparelhos diferentes.
Isso não faz nenhum sentido cancelar a retirada, o pessoal que joga fazendo bonus hunt / rollover as vezes estão com 4 telas ao mesmo, ou seja 4 guias ou mais.
Vão alguns questionamentos a seguir:
1- se eu estava cometendo um infração, porque me deixaram ir até o final e somente depois de completar o rollver e solicitar o saque disseram que não poderia sacar o montante ganho, se tivesse sido avisado eu teria aumentado a aposta e terminado antes, pois ja sabia que não importava o desfecho, eu iria ficar somente com o valor deposito ou sem nada caso perdesse, isso foi sadismo deles.
2- pq no contato dizendo que não poderia fazer o levantamento me disse que foi uma aposta acima de R$ 9,00 e não a tal das guias, e como eu disse se não poderia jogar com mais de uma guia, pq permitiram jogar então, não faz sentido isso.
3- essa foi a segunda vez que aconteceu o bloqueio de saque, eu tinha feito um anterior, mas depois de completar eu perdi, pois teve uma aposta que fiz de R$ 12,00 (foi apenas uma dos mais de 18mil giros em varias slots) onde cometi um miss click na slot chaos crew, e aposta acabou sendo vencedora (144,00), tentei argumentar mas não teve jeito, devolveram os R$ 200,00 de deposito e reteram os ganhos de R$ 1.380,00, e novamente me fizeram ir até o fim do rollover e só informaram quando solicitei o saque.
4-eu entendo das regas do cassino, mas nesses dois casos relatados acima, teria que haver um bom senso, pois se olhar todo o historico fiz tudo que pediram, não estou solicitando milhoes, e esse valor para o cassino não seria nada, tanto em vista que o valor de alguma forma vai voltar, pois iria voltar a jogar no mesmo cassino posteriormente, mas isso gera uma insatisfação da gente como cliente.
Gostaria de uma opinão de vocês do assunto e se de alguma forma poderia tentar fazer alguma coisa por mim, se precisar de mais dados, estarei a disposição.
P.S o valor de deposito esta disponivel para saque, mas o montante que tinha, já desapareceu da conta.
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