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They make you sign up to the casino they give you 100 free spins with the winnings derived from the 100 free spins they do not play anymore they tell you to make a deposit to unlock them for more 60 times before they become bonus money .. that is one that no Italian casino a warening for 60 times and two that no Italian casino the free spins you have to deposit .. ie I do not recommend this casino to any player and crap ....

Ti fanno iscrivere al casinò che ti danno 100 giri gratis con le vincete derivati dei 100 giri gratuiti non teli fanno più giocare ti dicono di fare deposito per sbloccarli per altro per 60 volte prima che diventano soldi bonus.. cioè uno che nessun casinò italiano un warening per 60 volte e due che nessun casinò italiano i giri gratuiti devi fare deposito.. cioè non consiglio a nessun Giocatore questo casinò e da schif....

Dear Francesco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your withdrawal of bonus winnings has been rejected? Have you deposited any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sorry can you ever read? I just said that the 100 free spins you give to the registration do not seem honest to me .. that is you do the 100 free spins free that is what you win on the free spins should be played with a warening before becoming real money right? instead, the money won from free spins cannot be played by you because you say you have to make a deposit? all the casinos in the world do not work as you do.

Scusa mai sai leggere? Io solo detto che i 100 free spin che date al iscrizione non mi sembrano onesti.. cioè voi fate i 100 free spin gratuiti cioè quello che tu vinci su i free spin dovrebbero essere giocati con un warening prima di diventare soldi veri giusto?come mai invece da voi i soldi vinti derivanti dai free spin non possono essere giocati perché dite che devi fare deposito?tutti i casinò del mondo non funzionano come da voi.cambiate strategia altrimenti neanche un anno e chiudete bottega che non ci giocherà nessuno da voi.

I’m sure you understand that I don’t work for the Slottery Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

I want to inform you that we cannot make a case solely based on what you are describing. Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know how you would like to proceed.

Dear Francesco,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.