Slots Garden Casino - Τα κέρδη του παίκτη έχουν κατασχεθεί.

Hello

This regards slotsgarden.com

I won 200$ and deposited to get my winnings out, and waiting for my withdrawal i won additional 200$ and now they sent me back my deposit and tells me i cant get my winnings! Please help me! What can i do? I have the chat log if it helps.

Hello Chrillews,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Gareden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonuses did you use in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello!

My account was fully verified when I made the withdrawals it said I was 100% verified and also the first person I spoke to in the chat guided me how to withdraw but then they started with these fraudulent excuses and strange claims that would apologize for not getting my withdrawals.

Hej!

Mitt konto blev fullt verifierat i samband med att jag gjorde uttagen det stod att jag var 100% verifierad och dessutom guidades jag av den första personen jag pratade med i chatten hur jag skulle göra uttag men sedan började de med dessa bedrägliga ursäkter och konstiga påståenden som skulle ursäkta för att jag inte ska få mina uttag.

I used their freespins which didn't give any region lock or the like as some others have done these there were clearly no barriers to use. I sent with the last chat attachments

Jag använde deras freespins som inte gav någon regions spärr eller dylikt som vissa andra gjort dessa fanns det tydligt inga hinder att använda. Jag skickade med senaste chatten bifogade filer

Hello Chrillews,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Chrillews,

Can you please forward your deposit, bonus and betting history? How many bonuses did you claim before ever depositing?

Please keep in mind that you can claim only 1 bonus between any deposits and if you do claim more, the casino has right to void the winnings from it.

Dear Chrillews,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! I have not received any offer other than the spins I received at the time

Hej! Jag har inte tagit emot något annat erbjudande än de spinsen jag fick vid tillfället

Hello Chrillews,

Please forward the requested information to nikolas.b@casino.guru.

What do you mean?

Hur menar du?

Dear Chrillews,

Please check my post from 29.7.

Dear Chrillews,

Is there also a betting history? Is it possible that you have breached some kind of bonus terms like max bet?

Hi no I haven't broken any type of max limit as I stayed under it and always have when playing with bonuses

Hej nej jag har inte brutit mot någon typ av maxgräns då jag höll mig under den och har alltid gjort när jag spelar med bonus

To clarify the situation with the casino, your complaint will be now forwarded to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick