Slotimo Casino - Το αίτημα αυτο-αποκλεισμού του παίκτη δεν τηρείται από όλα τα καζίνο.

Good evening, on 16/06/2023 I asked Slotimo to close my gambling account due to pathological addiction.

I managed to close the account but subsequently could open accounts in the twin casinos of Bellona NV without any issue.

Obviously, I am a person who struggles with compulsive gambling and it's extremely difficult for me to restrain my impulse to gamble. So much so that I am currently undergoing treatment.

I then found out that self-exclusion should apply to all their casinos, not just one since they are a company and should include my name in their list of problem gamblers to prevent me from accessing their platforms.

Yesterday, I decided to contact the casino and asked them if my account had been closed due to addiction.

They confirmed it had been closed and then asked if I wanted to reopen the account.

I responded affirmatively, to see if they would actually reopen it despite knowing my problem...and of course, they did reopen it instantly.

I then requested self-exclusion from another one of their casinos, Betonic, and specifically asked them to close my account from all their platforms due to gambling issues, even though they were aware of these issues.

This happened, and the casinos where I am registered blocked my accounts, but I could easily open accounts on their other platforms where I was not registered, using the same details.

I feel mocked and abandoned in a difficult journey from which I will struggle to emerge.

Especially because casinos like this one, instead of helping people who have pathological problems, allow them to continue depositing without a shred of conscience about the harm caused.

Buona sera il 16/06/2023 chiedo a slotimo la chiusura del mio conto gioco per dipendenza patologica.

Riesco ad avere la chiusura del conto ma successivamente apro acaunt nei casino gemelli di Bellona NV senza problemi.

Ovviamente io sono una persona con problemi con il gioco d azzardo ed è stremamente difficile per me trattenere l impulso del gioco tant è che sono in cura.

Scopro poi che l autoescusione dovrebbe riguardare tutti i loro casino non solo quello visto che sono una società e dovrebbero inserire il mio nominativo nei giocatori con problemi per far sì che io non riesca ad accedervi.

Ieri decido di contattare il casino e chiedo loro se il mio conto è stato chiuso per dipendenza

Mi rispondono di sì e mi chiedono se voglio riaprire il conto gioco.

Dico loro di sì per vedere se effettivamente lo aprissero nonostante conoscessero il mio problema...e ovviamente l anno aperto all ista te.

Chiedo quindi l autoesclusione ad un altro casino loro Betonic e specifico di chiudere il mio ocnto da tutti i loro casino per problemi di gioco nonostante loro già sapessero.

Questo succede e dai casino dove ero iscritta mi bloccato i conti ma tranquillamente su altri loro casino dove non ero iscritta sempre con gli stessi dati riesco ad aprire acaunt.

Mi sento presa in giro e abbandonata in un percorso difficile dal quale a fatica ne uscirò.

Sopratutto perché i casino come questo invece di aiutare le persone che riscontrano problemi patologici fan si che continuino tranquillamente a depositare senza un briciolo di coscienza sull male provocato.

Dear marumunteanu200,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found:

3.22.7. The customer acknowledges, agrees, and accepts that he/she has the possibility of Self-Exclusion only if customer already has an existing Account with adequate balance. It is technically impossible for the Operator to Self-Exclude persons who are not known to the Operator as Curaçao does not currently offer a national registry of Excluded Persons.

Unfortunately, there’s written specifically that you won't be prevented from creating accounts in sister casinos. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites, and there is not much we could do about it unless you specifically informed each casino about your gambling problem.

Nonetheless, we believe that once your account has been closed due to a gambling problem, it should not be reopened this easily.

Could you please clarify if you currently have access to your Slotimo Casino account?

Looking forward to hearing from you.

Best regards,

Kristina

Well as far as I'm concerned it's not really like that since the owner of the casino is always the same.

In any case, I asked for self-exclusion from all Bellona NV and today I can open accounts in their casinos with my data.

Bhe per quanto mi riguarda non è proprio così visto che il proprietario del casino è sempre lo stesso.

Ad ogni modo ho chiesto autoesclusione da tutti i bellona nv e ad oggi riesco ad aprire acaunt nei casino loro con i miei dati.

Then I would like to understand... here you solved the same case differently from me, why? The problem is the same

The Italian player was able to create an unrestricted gaming account despite being self-excluded at a sister casino. Considering the fact that the player did not try in any way, nor did he have to try to bypass any restrictions to register the account, and was subsequently allowed to deposit and bet his funds until the moment he notified the operator their own active self -exclusion in a sister brand, we believe their deposits should be refunded. We closed the complaint as "Not Resolved" because the casino did not respond.

Poi vorrei capire... qui avete risolto lo stesso caso in maniera diversa dalla mia perché? Il problema è lo stesso

Il giocatore italiano è stato in grado di creare un account di gioco senza restrizioni nonostante fosse autoescluso in un casinò gemello. Considerando il fatto che il giocatore non ci ha provato in alcun modo, né ha dovuto cercare di aggirare eventuali restrizioni per registrare l'account, e successivamente è stato autorizzato a depositare e scommettere i propri fondi fino al momento in cui ha notificato all'operatore il proprio self attivo -esclusione in un marchio gemello, riteniamo che i loro depositi debbano essere rimborsati. Abbiamo chiuso il reclamo come "Non risolto" perché il casinò non ha risposto.

Thank you for your reply, marumunteanu200. Firstly, please do not compare your complaint to others, you do not have access to all information and supporting evidence as most of them are not publicly shared or visible to any third party.

Could you please clarify if you currently have access to your Slotimo Casino account?

I contacted emoore and they helped me close the account. However, I still manage to open accounts with the same data as me, having requested exclusion from bellona nv.

I find it absurd that these sites claim to follow responsible gaming regulations.

I opened accounts with 1 bet pri bet betonic etc and played a lot of money if I ever had to withdraw I wouldn't have been allowed but they let you deposit easily.

I have already understood that most likely you will not be of help to me so you can also close the complaint and I will look for more effective ways.

Ho contattato emoore e mi ha aiutato a chidere il conto.cio nonostante riesco sempre ad aprire conti con gli stessi dati miei, avendo richiesto esclusione da bellona nv.

Trovo assurdo che questi siti dichiarano di seguire normative sul gioco responsabile.

Ho aperto conti con 1 bet pri bet betonic ecc e giocato un sacco di soldi se mai avessi dovuto prelevare non mi sarebbe stato concesso però ti lasciano depositare tranquillamente.

Ho già capito che molto probabilmente non mi sarete d aiuto quindi puoi anche chiudere il reclamo cercherò vie più efficaci.

Since it seems your account has already been closed, we are not able to assist you further. If you disagree with our decision, you can always try contacting the licensing authority as they have more tools and options to help.

Also, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.