Shinobibet Casino - Η ανάληψη των κερδών του παίκτη καθυστέρησε.

I registered on this site and made a deposit using my credit card without utilizing any bonuses.

On October 1st, I requested a withdrawal of $458 via bank transfer. I submitted the required KYC documents, which were accepted, and I confirmed the funds were deposited successfully.

Subsequently, I continued to deposit without using bonuses and requested a withdrawal of $900 on October 3rd. It was approved, and I confirmed the successful deposit of funds.

Incidentally, the funds were credited the day after the withdrawal was approved.

The issue arose with winnings from a deposit with a 100% bonus. I deposited $50 on October 4th, played with a total of $100, cleared the wagering requirements, and ultimately reached about $1400. (no withdrawal limit)

On October 9th, I requested a withdrawal, but received an email from the management indicating an error and suggesting I try another withdrawal method such as Payz. Since alternative withdrawal methods also required deposit history, and I didn't have a Payz account or similar, I decided to reduce the amount to the previously successful $900 for withdrawal. After replying via email, I assisted through live chat, where I was informed, "Your withdrawal request has been approved." I then requested the remaining $600, which was promptly approved.

However, even after about three days, I couldn't confirm the funds were deposited, so I checked with live chat. They informed me there was an unidentified error with the bank transfer and that while continuing with a bank transfer might take time, other methods like cryptocurrency could be processed relatively faster.

Despite this, due to the necessity of having a deposit history for other withdrawal methods, I decided to wait. Two days later, I intended to try cryptocurrency withdrawal and contacted them via live chat.

At this point, the withdrawal request via bank transfer was already approved, and my account was showing a balance of zero despite the $1400 not being credited back. I requested to have the $1400 returned to my account, but was told this would also take time, with no estimate provided.

As of now, I have neither received the funds in my bank nor have the $1400 returned to my account balance.

このサイトに登録にボーナスなどは使用せずクレジットカードで入金しました。

10月1日に458ドルを銀行振込による出金申請し、KYCを求められたため提出し受理され着金を確認できました。

その後も同じようにボーナスなどは使用せず入金し10月3日に900ドルを申請し承認され着金を確認できました。

ちなみに、出金が承認されてから翌日には着金されていました。

問題になったのはその後の入金100%ボーナスを使用しての勝利金についてなのですが、10月4日に50ドル入金し、合計100ドルで遊戯して賭け条件をクリアし最終的には1400ドルほどになりました。（出金上限なし）

その後10月9日に出金申請をしたのですが、運営側からエラーが出るためPayz等のほかの出金方法を試すようなメールが来ました。しかしながらその他の出金方法をするのにも入金履歴が必要なことと、Payz等のアカウントも無かったことから、額を以前出金出来ていた900ドルに下げて申請してみる旨をメールで返信後にライブチャットに手伝えたところ、「出金申請が承認されました」と連絡を受けたため、残りの600ドルも申請しすぐに承認されました。

それから3日ほど経っても着金が確認できなかったたためライブチャットにて確認したところ銀行振込で原因不明のエラーが出たため、そのまま銀行振込を希望する場合は時間がかかるかもしれないので仮想通貨等の他の出金方法なら比較的早く対応が可能だと連絡を受けました。

しかしながらやはり、他の出金方法を試すには入金履歴が必要なため待つことにしたのですが、2日後に仮想通貨での出金を試そうと思いライブチャットにて連絡しました。

この時点で銀行振込による出金申請自体は承認されており、アカウント側に1400ドルがない状態だったため、一度アカウントに1400ドルを戻してほしい旨を連絡したもののこれにも時間がかかりどれくらいかかるか分からないという状態でした。

今現在も着金も確認できず、アカウント側にも1400ドルが戻ってきていない状態です。

Dear jugemu8708,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The withdrawal was made in virtual currency.

仮想通貨にて出金されました。

Dear jugemu8708,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jugemu8708,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.