Σήμερα 18/09
Έγινε ένα ατύχημα στον λογαριασμό μου, έκανα κατάθεση 200 ευρώ, πήρα 300 ευρώ κέρδη, αλλά ένα κουπόνι ήταν ενεργό και έλαβα μπόνους 60 ευρώ και μπήκα αυτόματα σε καμπάνια SBWINBIG150.
Πήγα να κάνω ανάληψη των κερδών και δεν ήταν δυνατό και έτσι ακύρωσα κατά λάθος την καμπάνια για να επιστρέψουν τα κανονικά μου χρήματα στο πορτοφόλι μου χωρίς το μπόνους και μετά εξαφανίστηκαν όλα μου τα χρήματα! Αυτό είναι δίκαιο;
Χρειάζομαι μια λύση για αυτό, δεν χρειαζόμουν το μπόνους για να πάρω τα κέρδη και δεν ήξερα ότι ήμουν μέσα σε μια καμπάνια και αν τα ήξερα όλα αυτά δεν θα ακύρωνα για να πάρω τα κέρδη μου.
Εάν αυτός είναι ο κανόνας της Selectbet, ζητώ συγγνώμη και επιστρέφω τα 200 Ευρώ μου ξανά, γιατί συμβαίνουν λάθη, αλλά δεν είναι δίκαιο η κατάθεσή μου να εξαφανιστεί έτσι από το πορτοφόλι μου, έπαιξα και κέρδισα τα παιχνίδια, επικοινώνησα με το chat για υποστήριξη και μπορεί. Μη με βοηθήσετε, αυτό είναι για μεγαλύτερα θέματα, γι' αυτό σας ζητώ να κατανοήσετε την περίπτωση του ατυχήματος και να με βοηθήσετε.
Ευχαριστώ.
Ρωμύλος
Today 09/18
There was an accident on my account, I made a deposit of 200 Euros, I got 300 euros in winnings, but a coupon was active and I received a bonus of 60 Euros, and I automatically entered a SBWINBIG150 campaign.
I went to withdraw the winnings and it wasn't possible and so I accidentally canceled the campaign for my regular money to go back to my wallet without the bonus, and then all my money disappeared! This is fair?
I need a solution for this, I didn't need the bonus to get the winnings, and I didn't know I was inside a campaign, and if I knew all this I wouldn't cancel to get my winnings.
If this is Selectbet's rule, I apologize and refund my 200 Euros again, because mistakes happen, but it's not fair that my deposit disappeared like that from my wallet, I played and won the games, I contacted the chat to support and he can't help me, this is for bigger matters, so I ask you to understand my case of the accident and that you can help me.
I thank.
Romulus
Hoje 18/09
Aconteceu um acidente em minha conta, fiz o deposito de 200 Euros, obtive 300 euros de ganhos, porém estava ativo um cupom e recebi um bônus de 60 Euros, e automaticamente entrei em uma campanha SBWINBIG150.
Fui fazer a retirada dos ganhos e não estava sendo possível e então acidentalmente eu cancelei a campanha para meu dinheiro normal voltar a minha carteira sem o bônus, e então todo meu dinheiro sumiu! Isso é justo?
Preciso de uma solução para isso, eu não precisei do bônus para obter os ganhos, e eu não sabia que estava dentro de uma campanha, e se eu soubesse de tudo isso eu não cancelaria para obter meus ganhos.
Se isso é a regra da Selectbet, peço desculpas e que me estornem meus 200 Euros novamente, pois erros acontecem, porém não é justo meu deposito ter sumido assim da minha carteira, eu joguei e venci os jogos, entrei em contato com o chat para suporte e o mesmo não pode me ajudar, isso é pra assunto maiores, então peço que entenda meu caso do acidente e que vocês possam me ajudar.
Agradeço.
Rômulo
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