RoboCat Casino - Ο λογαριασμός του παίκτη παραμένει ανοιχτός παρά το αίτημα κλεισίματος.

Hi dear team,

I closed my account due to gambling addiction via email using the Casino Guru template. No one responded, and the account is still open. I didn't stick with it and lost €315, which I would like to be refunded. Thank you for your help.

Hi liebes Team,

ich habe mein Konto wegen Spielsucht via Email und mit der Vorlage von Casino Guru schließen lassen, es reagiert keiner, dass Konto ist nach wie vor offen. Habe es nicht durchgehalten und 315 EUR dadurch verloren, die ich erstattet haben möchte. Danke für Eure Hilfe

Dear Kikidoof,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@robocat.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Could you please forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance.

Best regards,

Kristina

Hello everyone, I would like to take back the money, I won 420 EUR and also had it paid out, it arrived directly, I'm only concerned about the closure, because of self-exclusion

hallo Zusammen, den Geldbetrag möchte ich zurück nehmen, habe 420 EUR gewonnen und auch auszahlen lassen, es kam direkt an, es geht mir nur noch um die Schließung, Wegen Selbstausschluss