Revolution Casino - Ο παίκτης αντιμετωπίζει καθυστέρηση απόσυρσης.

I made a withdrawal on the 20th of the month, even though they claim it only takes 3 business days, and despite having sent my identification information, I haven't received any response. I've tried reaching out via email, but to make matters worse, I can no longer even access the casino site. I need your help, please.

Έχω από 20 του μηνός ανάληψη ενώ λέει ότι χρειάζονται 3 εργασιμες ημέρες και ενώ έχω στείλει και τα στοιχεία μου για ταυτοποίηση δεν έχω πάρει καμία απάντηση ,μέσω εμαιλ και το κακό είναι ότι πλέον δεν μπορώ να.μπω καν στο site του καζίνο ,την βοήθεια σας παρακαλώ

Dear georgebro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

It's all fine thanks for all the case is solved because they complete my withdraw s

Dear georgebro,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru