QuickWin Casino - Η απόσυρση του παίκτη καθυστερεί λόγω υποτιθέμενου λανθασμένου IBAN.

SINCE SEPTEMBER 13TH, 2023, I HAVE BEEN TRYING TO WITHDRAW A SUM OF 2000 EUROS WITH A DAILY WITHDRAWAL LIMIT OF 500 EUROS AND A MAXIMUM OF 3 WITHDRAWALS PER DAY. AFTER 3 DAYS, THEY REQUESTED IDENTIFICATION AND TOLD ME THAT I WOULD BE ABLE TO WITHDRAW AGAIN ONCE IT WAS COMPLETED. I WAITED ANOTHER 3 DAYS, AND MY WITHDRAWALS WERE AS FOLLOWS: SEPTEMBER 13, 2023 (500), SEPTEMBER 14, 2023 (500), SEPTEMBER 15, 2023 (500) .. AFTER 2 DAYS, THEY RETURNED THE MONEY BACK TO ME STATING THAT I HAD ENTERED A WRONG IBAN..MY IBAN AND BIC OF MY BANK ARE COPIED AND PASTED FROM MY E-BANKING, SO THERE IS NO MARGIN FOR ERROR..I TRIED AGAIN AFTER THE VERIFICATION WITH A NEW LIMIT OF 800 AND 700 EUROS RESPECTIVELY, BUT THEY AGAIN RETURNED THE MONEY AFTER THREE DAYS. I SENT AN EMAIL, SPOKE WITH SUPPORT, AND NOBODY HAS HELPED ME ..I TRIED TO WITHDRAW AGAIN ON 25/09/2023 AND TODAY THEY TOLD ME THAT I HAVE A WRONG IBAN AND THEY CREDITED THE MONEY BACK TO MY ACCOUNT.. IT'S BEEN 2 WEEKS AND I CANNOT UNDERSTAND WHAT THEY ARE DOING, I HAVE ALREADY LOST 500 EUROS..I BELIEVE THEY DO IT ON PURPOSE SO THAT THE MONEY GETS USED UP,,

ΑΠΟ ΤΙΣ 13/09/2023 ΠΡΟΣΠΑΘΗΣΑ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΤΟ ΠΟΣΟ ΤΩΝ 2000 ΕΥΡΩ ΜΕ ΗΜΕΡΗΣΙΟ ΟΡΙΟ ΑΝΑΛΗΨΗΣ 500 ΕΥΡΩ ΤΗΝ ΗΜΕΡΑ ΚΑΙ ΜΕΓΙΣΤΟ ΑΡΙΘΜΟ 3 ΑΝΑΛΗΨΕΙΣ, ΜΕΤΑ ΑΠΟ 3 ΗΜΕΡΕΣ ΜΟΥ ΖΗΤΗΣΑΝ ΤΑΥΤΟΠΟΙΗΣΗ ΚΑΙ ΜΟΥ ΕΙΠΑΝ ΠΩΣ ΜΟΛΙΣ ΟΛΟΚΛΗΡΩΘΕΙ ΘΑ ΜΠΟΡΕΣΩ ΝΑ ΚΑΝΩ ΕΚ ΝΕΟΥ ΑΝΑΛΗΨΗ .. ΠΕΡΙΜΕΝΑ ΑΛΛΕΣ 3 ΕΡΓΑΣΙΜΕΣ ΚΑΙ ΟΙ ΑΝΑΛΗΨΕΙΣ ΜΟΥ ΗΤΑΝ ΟΙ ΕΞΗΣ 13/09/2023 (500),14/09/2023 (500),15/09/2023(500).. ΜΕΤΑ ΑΠΟ 2 ΗΜΕΡΕΣ ΜΟΥ ΕΠΕΣΤΡΕΨΑΝ ΤΑ ΧΡΗΜΑΤΑ ΠΙΣΩ ΚΑΙ Μ ΕΙΠΑΝ ΠΩΣ ΕΧΩ ΒΑΛΕΙ ΛΑΘΟΣ IBAN.. Ο IBAN ΚΑΘΩΣ ΚΑΙ Ο BIC ΤΗΣ ΤΡΑΠΕΖΑΣ ΜΟΥ ΓΙΝΟΝΤΑΙ ΑΝΤΙΓΡΑΦΗ ΕΠΙΚΟΛΛΗΣΗ ΑΠΟ ΤΟ EBANKING ΕΠΟΜΕΝΩΣ ΔΕΝ ΥΠΑΡΧΕΙ ΠΕΡΙΘΩΡΙΟ ΛΑΘΟΥΣ..ΔΟΚΙΜΑΣΑ ΞΑΝΑ ΕΚ ΝΕΟΥ ΜΕΤΑ ΤΗΝ ΤΑΥΤΟΠΟΙΗΣΗ ΜΕ ΝΕΟ ΟΡΙΟ 800 ΚΑΙ 700 ΕΥΡΩ ΑΝΤΙΣΤΟΙΧΑ ΚΑΙ Μ ΞΑΝΑΓΥΡΙΣΑΝ ΤΑ ΧΡΗΜΑΤΑ ΠΙΣΩ ΜΕ ΤΟ ΠΕΡΑΣ 3ΗΜΕΡΩΝ.. ΕΣΤΕΙΛΑ EMAIL ΜΙΛΗΣΑ ΜΕ ΤΗΝ ΥΠΟΣΤΗΡΙΞΗ ΚΑΙ ΔΕΝ ΜΕ ΒΟΗΘΗΣΕ ΚΑΝΕΙΣ ..ΞΑΝΑΔΟΚΙΜΑΣΑ ΑΝΑΛΗΨΗ ΣΤΙΣ 25/09/2023 ΚΑΙ ΣΗΜΕΡΑ ΜΟΥ ΕΙΠΑΝ ΠΩΣ ΕΧΩ ΛΑΘΟΣ IBAN ΚΑΙ ΜΟΥ ΠΙΣΤΩΣΑΝ ΞΑΝΑ ΤΑ ΧΡΗΜΑΤΑ ΠΙΣΩ ΣΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ .. ΕΧΟΥΝ ΠΕΡΑΣΕΙ 2 ΕΒΔΟΜΑΔΕΣ ΚΑΙ ΔΕΝ ΜΠΟΡΩ ΝΑ ΚΑΤΑΛΑΒΩ ΤΙ ΚΑΝΟΥΝ ΗΔΗ ΕΧΩ ΧΑΣΕΙ 500 ΕΥΡΩ ..ΘΕΩΡΩ ΤΟ ΚΑΝΟΥΝ ΕΠΙΤΙΔΕΣ ΓΙΑ ΝΑ ΠΑΙΧΤΟΥΝ ΤΑ ΧΡΗΜΑΤΑ,,

Hello portounakos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you try to use a different withdrawal method if there are issue with the bank transfer? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account was verified on 16/09/2023 , the only other withdrawal method I can do is neteller and I have to make a deposit from them for them to put the money in because they ask for a deposit to be made and all the other options are crypto which we do not deal with .. it is the worst casino by far I am waiting for my withdrawal to be made and if it is done and not to play again not even a cent .. the worst by far ..

Ο λογαριασμός μου επαληθεύτηκε στις 16/09/2023 , η μοναδική άλλη μέθοδος ανάληψης που μπορώ να κάνω είναι η neteller και θα πρέπει να κάνω κατάθεση από αυτήν για να μου βάλουν τα χρήματα γιατί ζητούν να έχει γίνει κατάθεση και όλες οι υπόλοιπες επιλογές αφορούν crypto με τα οποία δεν ασχολουμε ..είναι το χειρότερο καζίνο με διαφορά αναμένω να γίνει η ανάληψη μου και αν θα γίνει και να μην ξαναπαίξω ούτε cent..οτι χειρότερο με διαφορά ..

finally after 17 days they credit 800 euro on my account..

Dear portounakos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru