Pribet Casino - Ο παίκτης αντιμετωπίζει καθυστερημένη απόσυρση και ζητήματα ασφάλειας ιστότοπου.

I have requested a withdrawal of 2000. They keep asking for documents which I send, but the withdrawal is still pending. In addition, I cannot visit the page because I get a message that the entry is not secure.

Εχω ζητήσει ανάληψη 2000. μου ζητάνε συνεχώς έγγραφα που τους στέλνω αλλά παραμένει εκκρεμής η ανάληψη. επιπλέον δεν μπορώ να επισκεφτώ τη σελίδα γιατί μου βγάζει μήνυμα ο΄τι δεν είναι ασφαλής η είσοδος.

Dear Lenara70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I requested a withdrawal on 4/20. I have sent all the requested documents. I don't have any information about verification and login is no longer secure whenever I can't contact anyone

Ζήτησα αναληψη 20/4. Όλα τα εγγραφα που μου ζητήθηκαν τα έστειλα. Δεν έχω ενημέρωση καμία για την επαλήθευση και η είσοδος δεν είναι πλέον ασφαλής όποτε δεν μπορώ να επικοινωνήσω με κανέναν

The takeover is still pending

Εκκρεμής παραμένει η αναληψη

Thank you very much, Lenara70, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Lenara70,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Pribet Casino representative to join this conversation.

Dear Pribet Casino,

Could you please provide clarification, why the player's withdrawal has been delayed?

Thank you in advance,

Mirka

I tried to contact but they suddenly closed their page and my withdrawal is pending while I sent all the documents

προσπαθησα να επικοινωνήσω αλλά έκλεισαν ξαφνικά την σελίδα τους και η αναληψη μου εκκρεμεί ενώ έστειλα όλα τα εγγραφα

20/4 requested withdrawal 2000

20/4 ζητήθηκε αναληψη 2000

Dear Mirka, 

As outlined in our T&C:

7.3.10. Each withdrawal goes through an identity verification process and certain deposit methods might require additional verification; therefore, customers might be asked to provide additional documents. This might result in some delay in the withdrawal confirmation.

The player has been informed that the provided documents cannot be accepted, and also what exactly is needed in order to proceed further. Due to the insufficient documentation provided, the withdrawal in query has not passed the referred check, and has been declined on the 27th of April.

The funds have been credited back to their real balance, and a new withdrawal can be requested again at any time.

Regards,

Pribet Casino team

Your page is closed and I can't enter sir

Η σελίδα σας είναι κλειστή και δεν μπορώ να μπω κυριε

This message shows how to request a new withdrawal. In addition I sent what you requested

Αυτό το μήνυμα βγάζει άρα πως να ζητήσω νέα αναληψη. Επιπλέον έστειλα ότι ζητησατε

Dear Lenara70,

It would seem that you are facing rather different issues than the withdrawal in question. In order to help you further please reach us out via our live chat support, or our support email: support@pribet.com

Regards,

Dear Lenara70,

Please inform me, if the casino provides you with an explanation, or there is an update in your withdrawal process.

Thank you

Privet tells me to go to the page to request a new subscription. I tell you again, the page is closed. I also sent you a photo that I can't access the page again. Nothing has happened. I am very sorry that I have been deceived

Η privet μου λέει να μπω στη σελίδα να ζητήσω νέα σναληψη . Σας ξαναλέω η σελίδα έχει κλείσει . Σας έστειλα και φωτο ότι δεν μπορώ να ξαναμπώ στη σελίδα. Δεν έχει γίνει τίποτα. Λυπάμαι πολύ που με έχουν εξαπατησει

Dear Pribet Casino,

Although I haven't found any information on the website, about Greece being a restricted country, this warning shows up on the website:

Has there been any change of access to the website, that might influence the player's withdrawal process?

Thank you.

Exactly what you say. I contacted the screening service and they told me that they have put her on the privet blacklist. Anytime how to request a new withdrawal

Ακριβώς αυτό που λέτε . Επικοινώνησα με την υπηρεσία ελέγχου και μου είπαν ότι την έχουν βάλει την privet black list. Όποτε πως να ζητήσω νέα αναληψη

Fix pribet

Διόρθωση pribet

Dear Mirka, 

No changes took place on the site access on our side. Please note that all information on the screenshots refers to rather different issue, and that we are in communication with the Player in order to resolve it. 

With that being said, we would like to ask Lenara70 to kindly respond to our messages so we can help further. 

Regards, 

Pribet Casino team

pribet1 was the link I was connecting to and now I can't connect because you have been blocked. I'm nice enough even though you don't pay me

Η pribet1 ήταν ο σύνδεσμος που συνδεόμουν και τώρα δε μπορώ να συνδεθω γιατί σας έχουν μπλοκάρει. Είμαι ευγενική αρκετά αν και δεν με πληρώνετε

The game control moderator committee has blocked and blacklisted you whenever I no longer have access

Η επιτροπή εποπτείας ελέγχου παιγνιδιών σας μπλόκαρε και σας έβαλε μαύρη λίστα όποτε δεν έχω πλέον πρόσβαση

Dear Lenara70,

Have you been able to communicate with the casino through their support e-mail?

No, nothing has changed.

Όχι δεν έχει αλλάξει τίποτα.

Dear Pribet Casino,

Could you please send us screenshots of communication from your side, since it seems like there is a problem in receiving your messages?

Thank you

I can no longer connect. Only if I make a new registration which makes no sense since my withdrawal will not be visible

Δε μπορώ πλέον να συνδεθω . Μόνο αν κάνω νέα εγγραφή που δεν έχει νόημα αφού δε θα φαίνεται η αναληψη μου

Dear Mirka,

Thank you for investigating the case on your end, however we are afraid that the problem here is not the inability for Lenara70 to receive our messages.

We have attempted a couple of times to obtain more information from the Player about the steps that they take via different troubleshooting methods, however we have not received proper-detailed information corresponding to our request. 

We would like once again to ask Lenara70 to check their last email from us and attempt following the steps that we have suggested, so we can help her further. It is important to note that she can always reach us out via our chat, where the support team is available 24/7 and always ready to help, moreover, it is not required to be logged into the account in order to access our chat services.

Regards, 

Pribet Casino team 

I'm tired of saying the same thing. Only with a new registration can I connect with you. I don't want to register again

Κουράστηκα να λέω τα ίδια. Μόνο με νέα εγγραφή μπορώ να συνδεθω μαζί σας . Δε θέλω να κάνω νέα εγγραφή

Dear Lenara70,

Thank you for your patience. I am trying to reach a casino representative outside of the thread to be able to understand the situation better.

In the meantime, please try to check the access to the website from different browsers.

I have tried. They have blocked the page I played on, i.e. pribet1

Έχω προσπαθήσει. Έχουν αποκλείσει την σελίδα που έπαιξα δηλ το pribet1

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lenara70,

I have been informed by the casino, outside of this thread, that your inability to log in to your account is due to issues with your browser rather than the casino blocking your account. Additionally, there is an outstanding issue regarding the lack of your KYC documents.

Would you kindly send an email to the casino containing the requested documents and forward me a copy of this email for review?

Thank you.

Dear Lenara70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint is valid. I was cheated. I no longer have access to the page because they have taken away their license to operate in Greece because it was illegal. That's what they told me when I asked them.

Η καταγγελία ισχύει . Εξαπατήθηκα . Δεν έχω πρόσβαση πλέον στη σελίδα γιατί της έχουν αφαιρέσει την άδεια λειτουργίας στην Ελλάδα επειδή ήταν παράνομη. Αυτό μου είπαν όταν τους ρώτησα.

Dear Lenara70,

Do you have any evidence supporting this claim?

Also, I would like to remind you of my request from my previous message regarding your documents.

I told you the page is closed

Σας είπα η σελίδα εκλεισε

Dear Lenara70,

The casino provided me with the proof of e-mails, they sent to your e-mail address two months ago. They tried to help you solve the login problem, but they did not receive reply from you.

Please check the e-mails, and collaborate with them to get closer to resolution of your problem.

Dear Lenara70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Lenara70,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I no longer have access to the privet page.

Δεν έχω πρόσβαση πλέον στην σελίδα της privet.

Dear Lenara70,

Unfortunately, as you are not cooperative with the casino through their support e-mail regarding your verification documents, and you haven't provided me with proof you submitted them either, there is nothing we can do and I’m forced to reject your complaint. 

Kind regards,

Mirka