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I requested a withdrawal on 06/06/2022 and they gave me 3 business days for it to be in my account, I contact the chat and the only thing they know to inform is that payment is in the processing queue, it seems like I'm talking to robots , I try to send an email through the support email and I also can't solve my problem and until today 06/09/2022 my amount was not paid into the account and the method used was via PIX which nowadays is super fast. With this complaint I want my problem to be resolved.

Solicitei um saque no dia 06/06/2022 e me deram 3 dias uteis para esta na minha conta, entro em contato com o chat e a única coisa que sabem informar e que pagamento está em fila de processamento ate parece que estou falando com robôs, tento mandar e-mail pelo e-mail de suporte e também não consigo resolver meu problema e ate hoje dia 09/06/2022 meu valor não foi pago em conta e o método utilizado foi via PIX que hoje em dia e super rápido. Mediante essa reclamação quero que seja resolvido meu problema.

Hello Rodrigo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever withdrawal request in the casino? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Good Morning!

Company has already solved my problem.

Dear Rodrigo De Sousa Silva,

Please be advised that your withdrawal request in the total amount of 1300.00BRL has been processed by our Finance Department.

The amount should reach your account as close as possible. Remember that for bank and credit card transfers, the deadline is 3 to 5 business days.

If you have any additional questions, please don't hesitate to contact us at support@Powbet.com or Live Chat .

Yours sincerely,

Powbet.com Finance Department

Bom dia!

Empresa já resolveu meu problema.

Caro(a) Rodrigo De Sousa Silva,

Informamos que seu pedido de saque no valor total de 1300.00BRL foi processado por nosso Departamento Financeiro.

O valor deve chegar à sua conta o mais próximo possível. Lembre-se que, para transferências bancárias e de cartão de crédito, o prazo é de 3 a 5 dias úteis.

Se você tiver alguma dúvida adicional, não hesite em nos contactar pelo support@Powbet.com ou pelo Chat ao Vivo.

Atenciosamente,

Departamento Financeiro do Powbet.com

Thank you Rodrigo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick