Αγαπητοί κύριοι, δεν μπορείτε παρά να με κοροϊδεύετε γιατί το έχω ήδη αναφέρει αρκετές φορές και η υπόθεση είναι σίγουρα στην ιστορία στο σύστημά σας,...
Θα ήθελα να αναφέρω ότι η πληρωμή στην οποία αναφέρομαι είναι μια πληρωμή που έγινε με την κάρτα universe μέσω της εφαρμογής και ότι δεν έφτασε στην οντότητα για την οποία πλήρωνα για την υπηρεσία,,,,μεταβείτε στο ιστορικό των μηνυμάτων που Σας έστειλα μέσω της πλατφόρμας και διάβασα...
Επαναλαμβάνω για τελευταία φορά γιατί τα επόμενα βήματα θα είναι διαφορετικά..
Στις 14-06-26 προσπάθησα να κάνω μια πληρωμή 200 ευρώ στις 19:13:27 στην οντότητα 12543, αναφορά 147371372, αυτή η πληρωμή έδειξε σφάλμα, δεν ολοκληρώθηκε με επιτυχία η λειτουργία, μετά προσπάθησα ξανά με την ίδια αναφορά στο ίδιο οντότητα το ίδιο ποσό 200 ευρώ στις 19:15:05, ακριβώς το ίδιο έγινε, ο λογαριασμός μου χρεώθηκε όπως πληρώθηκε, αλλά δεν έγινε.
Έκανα μια τρίτη πληρωμή στην ίδια οντότητα αλλά με άλλη αναφορά και αυτή έγινε με επιτυχία...
Οι επαφές είπαν μέσω email ότι δεν μπορούσαν να κάνουν τίποτα για την πίστωση 400 ευρώ στον λογαριασμό μου, στη δήλωσή μου, ότι επικοινώνησαν με την οντότητα στην οποία θα γινόταν η πληρωμή, επικοινώνησαν με την οντότητα, την ανέλυσαν και τον πάροχο υπηρεσιών Ένας από αυτούς λέει ότι τα χρήματα δεν έχουν πληρωθεί και εκκρεμεί να πει στην τράπεζά μου ότι είσαι εσύ.
Ρωτάω πού είναι τα χρήματά μου και ποιος τα πήρε, ούτε ο πελάτης εξυπηρετήθηκε ούτε ο φορέας στον οποίο έγινε η πληρωμή.
.μαζί στέλνω αντίγραφο και λεπτομέρειες για το τι έγινε
ΜΙΛΑ ρε. ένα από τα έγγραφα αναφέρει πληρωμές που δεν έφτασαν ποτέ στον προορισμό τους και χρεώθηκαν...
καθώς και την απόδειξη σου
τη δήλωσή σας και στη συνέχεια, μετά από 15 ημέρες διαλόγου με την οντότητα στην οποία προορίζονταν τα χρήματα, η απάντησή τους, εάν αυτή η υπόθεση δεν επιλυθεί μέχρι τη Δευτέρα, θα πάω στην Banco de Portugal για να εξηγήσω την κατάσταση
ΑΠΑΝΤΗΣΗ ΑΠΟ ΤΗΝ ΤΡΑΠΕΖΑ ΜΟΥ
Γειά σου,
Σχετικά με το αίτημά σας, σας ενημερώνουμε ότι ήδη αναλύουμε το πρόβλημά σας και θα προχωρήσουμε στην κατάλληλη παρακολούθηση μέσω της υπόθεσης 08818415
Με αυτόν τον τρόπο επιβεβαιώνουμε το κλείσιμο αυτής της υπόθεσης.
Ελπίζουμε να είμαστε σύντομοι στο ψήφισμα και να σας ζητήσουμε να απαντήσετε σε οποιεσδήποτε ερωτήσεις έχετε στην περίπτωση που αναφέρεται παραπάνω.
Ελπίζουμε να βοηθήσαμε στην επίλυση του προβλήματός σας.
Ευχαριστώ.
Σύμπαν.
_____________________________________
Αυτή ήταν η απάντηση από την τράπεζά μου Περιμένω την επίλυσή τους Σας ευχαριστώ πολύ
Dear Gentlemen, you can only be making fun of me because I have already reported it several times and the case is certainly in history in your system,...
I would like to mention that the payment I am referring to is a payment made with the universe card through the application and that it did not reach the entity for which I was paying for the service,,,,go to the history of messages that I sent you through the platform and read ...
I repeat again for the last time because the next steps will be different..
On 14-06-26 I tried to make a payment of 200 euros at 19:13:27 to entity 12543, reference 147371372, this payment gave an error, not completing the operation successfully, then I tried again with the same reference to same entity the same amount 200 euros at 19:15:05, precisely the same thing happened, my account was debited as it was paid, but it was not.
I made a third payment to the same entity but with another reference and this was made successfully...
Contacts said by email that they could not do anything about having 400 euros credited to my account, on my statement, that they contacted the entity to whom the payment would be made, contacted the entity, they analyzed it and the service provider One of them says that the money has not been paid and is pending to tell my Bank that it is you.
I ask where my money is and who got it,, neither the customer was served nor the entity to whom the payment was made.
.together I send a copy and details of what happened
talk. one of the documents mentions payments that never reached their destination and were debited...
as well as your proof
your statement and then, after 15 days of dialogue with the entity to whom the money was intended, their response, if this case is not resolved by Monday, I will go to Banco de Portugal to explain the situation
RESPONSE FROM MY BANK
Hello,
Regarding your request, we inform you that we are already analyzing your issue, and will proceed with appropriate follow-up through case 08818415
In this way, we confirm the closure of this case.
We hope to be brief in the resolution and ask that you address any questions you have in the case mentioned above.
We hope we have helped in resolving your issue.
Thanks.
Universe.
_________________________________________
This was the response from my bank I am waiting for their resolution Thank you very much
Exmos Senhores, só podem estar a gozar com a minha cara pois já reportei várias vezes e o caso com toda a certeza está em histórico no vosso sistema ,..
passo a citar que o pagamento a que refiro é um pagamento feito com o cartao universo através da aplicação e que não chegou a entidade para qual eu estava a pagar o serviço ,,,,vão ao historico de mensagens que vos enviei pela plataforma e leiam...
volto a repetir pela ultima vez porque os proximos passos vão ser outros ..
No dia 14-06-26 tentei fazer um pagamento de 200 euros pelas 19:13:27 para a entidade 12543, referencia 147371372, este pagamento deu erro nao concluindo com sucesso a operação , a seguir tentei de novo com a mesma referencia para a mesma entidade o mesmo valor 200 euros pelas 19:15:05, aconteceu precisamente a mesma coisa, foi debitado na minha conta como foi pago , mas não foi .
Fiz um terceiro pagamento para a mesma entidade mas com outra referencia e esse sim deu efectuado com sucesso ...
Contactos disseram por e-mail que não poderiam fazer nada em relação ao terem creditado na minha conta , no meu extracto os 400 euros , que contacta-se a entidade para quem seria o pagamento, contactada a entidade , eles analisaram e o provedor de serviços deles diz que o dinheiro não foi pago e encontra-se pendente para contar o meu Banco que são vocês .
pergunto aonde está o meu dinheiro e quem ficou com ele ,,,nem o cliente ficou servido nem a entidade para quem era o pagamento o tem ..
.junto envio copia e detalhes do que se
falar.um dos documentos menciona os pagamentos que nunca chegaram ao destino e foram debitados...
bem como os vossos comprovativos
o vosso extracto e de seguido depois de 15 dias a dialogar com entidade a quem se destinava o dinheiro a resposta da mesma se este caso não for resolvido até segunda feira irei ai Banco de Portugal expor a situação
RESPOSTA DO MEU BANCO
Olá,
Relativamente ao seu pedido informamos que já estamos a analisar a sua questão, bem como iremos proceder ao devido acompanhamento através do caso 08818415
Desta forma, confirmamos o encerramento do presente caso.
Contamos ser breves na resolução e pedimos que coloque no caso acima mencionado qualquer questão que tenha.
Esperamos ter ajudado na resolução da sua questão.
Obrigado.
Universo.
_________________________________________
Esta foi a resposta do meu banco estou aguardando a resolução deles Muito obrigado
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