Polestar Casino - Τα κέρδη του παίκτη έχουν κατασχεθεί.

Even though I won 500€, the amount was deducted with the excuse that it was a bonus win. This is a lie because the bonus amount was lost, and the winnings came from a deposit of 50€.

Ενώ κέρδισα 500€ αφαιρέθηκε το ποσό με την δικαιολογία ότι ήταν κέρδος από μπόνους,αυτό είναι ένα ψέμα γιατί το ποσό του μπόνους χάθηκε και τα κέρδη προήλθαν από κατάθεση 50€.

Hello Aris7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Polestar Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account doesn't need verification, and as for the deposit and bonus I have to look at the history which will take me many hours, I'll try and send you a screen shot. thanks but I don't think I'll ever get my winnings from here.

Δεν χρειάζεται επαλήθευση ο λογαριασμός μου,και όσο αφορά την κατάθεση και το μπόνους πρέπει να ανατρέξω στο ιστορικό που θα με πάρει πολλές ώρες,θα προσπαθήσω και θα σας στείλω screen shot.ευχαριστω αλλά πιστεύω ότι δεν θα πάρω ποτέ τα κέρδη μου από εδώ.

Hello Aris7,

Is there any proof of the deposit? As per the screenshots you provided, the 50€ added to your account was a bonus.

The bank application does not allow a screenshot of the transaction

Δεν επιτρέπει η εφαρμογή της τράπεζας στιγμιότυπο οθόνης για την συναλλαγή

Hello Aris7,

Every bank should allow to send a payment confirmation from any transaction. Please try to forward it to nikolas.b@casino.guru.

I have emailed you with all the transactions that night.

Σας έχω στείλει email με όλες τις συναλλαγές εκείνο το βράδυ.

Hello Aris7,

Unfortunately such payment confirmation will probably won't be accepted by the casino as it can be written by you anytime. Please try to contact your bank in order to receive a payment confirmation and send it to the casino as soon as you can.

Let's say that I get the proof of the transactions from the bank, since there is no way for me to find out why we are entering this process.. we now know very well what rabidi is

Ας πούμε ότι παίρνω από την τράπεζα τα αποδεικτικά των συναλλαγών,αφού δεν υπάρχει περίπτωση να βρω δίκιο γιατί μπαίνουμε σε αυτή την διαδικασία.. ξέρουμε πλέον πολύ καλά τι εστί rabidi

Hello Aris7,

This is a simple verification process done by almost every single casino and there is nothing we or anybody could do. You have to either forward the requested documents otherwise the casino will most likely deny any payout due to the unfinished verification.

Please let us know regarding your next step.

What the bank told me is that they will give me the transaction code

Αυτό που μου είπε η τράπεζα είναι ότι θα μου δώσει τον κωδικό των συναλλαγών

I have sent you the authorization codes of the receipts made at the casino, thanks in advance.

Σας έχω στείλει τους κωδικούς έγκρισης των αποδείξεων που γίνανε στο καζίνο, ευχαριστώ εκ των προτέρων.

Hello Aris7,

You will have to provide it to the casino and not to us. I would also like to point out that if it's the last e-mail you provided, it won't be relevant as a document as it is still just a written text without any bank, your name or payment information.

The bank told me that only the receipt number can be given in an e-receipt, it's okay leave it, there is no way I will get the money and also get this casino and all from rabidi inappropriate

Η τράπεζα μου είπε ότι μόνο ο αριθμός απόδειξης μπορεί να δωθεί σε ηλεκτρονική απόδειξη ,δεν πειράζει αφήστε το ,δεν υπάρχει περίπτωση να πάρω τα χρήματα και επίσης βγάλτε ακατάλληλο αυτό το καζίνο και όλα από την rabidi

Hello Aris7,

As long as the e-receipt contains all the details the casino needs it still should be accepted. Try to forward it to them as soon as possible and let us know after a week if there's been any update.

I'm tired, thanks, they're scammers.

Έχω κουραστεί, ευχαριστώ, είναι απατεώνες.

Hello Aris7,

Please keep in mind that reviewing the documents may take up to a few days so please let us know if there will be any update within the next 2 weeks.

I don't want anything, I'm tired of dealing with scammers, thanks.

Δεν θέλω τίποτα,έχω κουραστεί να ασχολούμαι με απατεώνες, ευχαριστώ.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.