Στις 8 Φεβρουαρίου 2024, έκανα την πρώτη μου κατάθεση στο Playgrand, ύψους 957 R$, χωρίς να ενεργοποιήσω κανένα μπόνους και έπαιξα μόνο χρησιμοποιώντας το υπόλοιπο που κατέθεσα. Την ίδια μέρα, επαλήθευσα τον λογαριασμό μου, ο οποίος στη συνέχεια εγκρίθηκε. Αναρωτιόμουν γιατί οι αναλήψεις μου ήταν ακόμη σε εκκρεμότητα, επικοινώνησα με την υποστήριξη συνομιλίας που μου είπε ότι θα χρειαζόταν έως και 24 ώρες. Όταν πέρασε το 24ωρο και οι αναλήψεις μου δεν είχαν ακόμη διεκπεραιωθεί, επικοινώνησα ξανά μαζί τους στις 9 Φεβρουαρίου 2024. Αυτή τη φορά, μου είπαν ότι ο χρόνος επεξεργασίας μπορεί να είναι έως και 48 εργάσιμες ώρες, κάτι που δεν αναφέρθηκε την πρώτη φορά όταν είπαν ότι θα χρειαζόταν μόνο 24 ώρες. Ζήτησα να διεκπεραιώσουν την απόσυρσή μου αμέσως γιατί δεν σκοπεύω να την ακυρώσω. Δεδομένου ότι η ακύρωση των αναλήψεων φαίνεται να είναι ο λόγος της εκκρεμότητάς τους, δεν θα πρέπει να υπάρχει λόγος να συνεχίσουν έτσι. Ζητώ παρέμβαση στην κατάσταση καθώς πιστεύω ότι καθυστερούν σκόπιμα την πληρωμή μου.
On February 8, 2024, I made my first deposit at Playgrand, amounting to R$957, without activating any bonus, and only played using the balance I deposited. The same day, I verified my account, which was subsequently approved. Wondering why my withdrawals were still pending, I contacted the chat support who told me it would take up to 24 hours. When the 24 hour period passed and my withdrawals were still not processed, I contacted them again on February 9, 2024. This time around, they told me that the processing time could be up to 48 business hours, which was not mentioned the first time when they said it would take only 24 hours. I requested that they process my withdrawal immediately because I do not plan to cancel it. Given that cancellation of withdrawals seems to be the reason for their pending status, there should be no reason for them to continue like this. I request intervention in the situation as I believe they are purposefully delaying my payment.
No dia 08 de fevereiro de 2024 fiz meu primeiro depósito na playgrand, no valor de R$ 957 reais, não ativei nenhum bônus, joguei apenas com o saldo que depositei, no mesmo dia fiz a verificação da minha conta e a mesma foi aprovada, entrei em contato com o chat para saber o porquê dos meus saques ainda estarem pendentes, e me disseram que deveria aguardar o prazo de 24 horas, as 24 horas passaram e hoje, 09 de fevereiro de 2024 entrei em contato novamente e me disseram que o prazo pode ser de até 48 horas úteis, o que não foi informado na primeira vez, onde disseram que seria apenas 24 horas, pedi que fizessem o processamento do saque, tendo em visto que não pretendo cancelar o saque que deveria ser o motivo dos mesmos ainda estarem pendentes e com a possibilidade de cancelar os saques, não tem motivo para continuar como pendentes, peço que intervenham na situação, pois acredito que estejam enrolando para não fazer o pagamento dos meus saques
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